Nucleus News

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iPhone Email Settings - February 28, 2019
Clients who are using an iPhone with IOS 11 or greater should check the settings on their iPhone and uncheck 'Use SSL'.

Go to 'Settings' > 'Passwords & Accounts' > Choose the Account to change > Click on the Account email address at the top > Click 'Advanced' > Scroll down and uncheck 'Use SSL' > Click on 'Account' at the top > Click 'Done' at the top

If this still does not resolve the issue, please contact our Tech Support Department at (403) 509-4960

Scheduled Network Maintenance - Email - November 13, 2018
Dear Nucleus Customer,

On Thursday December 5th, we will be performing scheduled maintenance that will affect @nucleus.com email accounts.

Start: December 5th 00:00 2018 (MST)
End: December 5th 04:00 2018 (MST)

Affected Services: - ALL @nucleus.com eamil systems.

If you have any questions, please call us at one of the numbers below or open a ticket at https://www.nucleus.com/support/

(Toll Free): 1-888-466-6336

Thank you for your continued business and support.

Sincerely,

Nucleus Information Service

Subject Scheduled Maintenance - Hosting - November 9, 2018
Nucleus Network Operations has scheduled a maintenance window for hosting server panel4 and panel6 starting Friday October 9th , from 5:00PM to Sunday October 11th 10:00PM.

During this time Nucleus will be migrating your website and email from older infrastructure to newer infrastructure.

Users should not experience any website downtime or email loss but may experience the following:
- Emails that are delete by users during this time window may show back up.
- Possible loss of address book in webmail. (if this happens please contact us at websupport@nucleus.com and we will restore this information for you)

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus' infrastructure and services.

-Nucleus Network Operations

Scheduled Network Maintenance Notice - October 12, 2018
Nucleus Information Service - @nucleu.com email accounts - Datacenter Migration Maintenance Oct 22, 2018 10:00pm Mountain time

Dear Nucleus Customer,

On October 22nd, we will be performing scheduled maintenance in our Kitchener Datacenter that will affect:
-@nucleus.com email accounts
-Nucleus customer portal

Start:
Oct 22 2018 10:00PM (MST)
End:
Oct 23 2018 4:00 (MST)

Affected Infrastructure (Service - Locations): Kitchener Datacenter - @nucleus.com email hosting.

Why: This maintenance is part of a continuous effort to improve overall availability and performance for our customers. We will be migrating physical equipment to our new and improved datacenter.

Impact: During this maintenance, access to the @nucleus.com email accounts and the mynucleus.ca customer portal will be affected for a periods of time up to 6 hours.

If you have any questions, please call us at one of the numbers below or open a ticket at https://www.nucleus.com/support/

(Toll Free): 1-888-466-6336

Thank you for your continued business and support.

Sincerely,

Nucleus Information Service

Scheduled Network Maintenance Notice - October 2, 2018
Nucleus Information Service - Hosting - Datacenter Migration Maintenance Oct 4, 2018 8:00 Mountain time

Dear Nucleus Customer,

On Thursday October 4th, we will be performing scheduled maintenance in our Kitchener Datacenter that will affect some of our website hosting platforms.

Start:
Thru Oct 4 20:00 2018 (MST)
End:
Fri Oct 5 00:00 2018 (MST)

Affected Infrastructure (Service - Locations): Kitchener Datacenter - Nucleus website hosting.

Why: This maintenance is part of a continuous effort to improve overall availability and performance for our customers. We will be migrating physical equipment to our new and improved datacenter.

When: The maintenance is scheduled to take 4 hours, beginning at 20:00 PM MST.

Impact: During this maintenance, access to the VPS's will be affected for a periods of time up to 2 hours.

If you have any questions, please call us at one of the numbers below or open a ticket at https://www.nucleus.com/support/

(Toll Free): 1-888-466-6336

Thank you for your continued business and support.

Sincerely,

Nucleus Information Service

Scheduled Network Maintenance Notice - October 2, 2018
Nucleus Information Service - GravityCube VPS hosting - Datacenter Migration Maintenance Oct 4, 2018 8:00 Mountain time

Dear Nucleus Customer,

On Thursday October 4th, we will be performing scheduled maintenance in our Kitchener Datacenter that will affect Nucleus Information Service VPS and GravityCube VPS hosting platforms.

Start:
Thru Oct 4 20:00 2018 (MST)
End:
Fri Oct 5 00:00 2018 (MST)

Affected Infrastructure (Service - Locations): Kitchener Datacenter - Nucleus and GravityCube VPS Service

Why: This maintenance is part of a continuous effort to improve overall availability and performance for our customers. We will be migrating physical equipment to our new and improved datacenter.

When: The maintenance is scheduled to take 4 hours, beginning at 20:00 PM MST.

Impact: During this maintenance, access to the VPS's will be affected for a periods of time up to 2 hours.

If you have any questions, please call us at one of the numbers below or open a ticket at https://www.nucleus.com/support/

(Toll Free): 1-888-466-6336

Thank you for your continued business and support.

Sincerely,

Nucleus Information Service

Scheduled Network Maintenance Notice - July 4, 2018
As part of our continuing efforts to maintain and enhance the overall reliability and efficiency of Nucleus' services, we have an Maintenance Window on Thursday July 4th 2018 from 9:00 pm 11:00 pm. During the maintenance window, there will be intermittent outages to webiste and email hosting while we preform memory upgrades.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus' infrastructure and services.Insert news story here...

Scheduled Network Maintenance Notice - May 11, 2018
Please note that there is a scheduled network maintenance window for Nucleus Cable Internet customers in Southern Alberta on May 17th 2018 , from 00:00AM to 6:00AM. Customers may experience short service disruptions lasting up to 30 minutes during this time.

We thank you for your patience and apologize for any inconvenience this may cause.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus' infrastructure and services.

-Nucleus Network Operations

Scheduled Network Maintenance Notice - May 11, 2018
Please note that there is a scheduled network maintenance window for Nucleus Cable Internet customers in Northern Alberta on May 15th 2018 , from 00:00AM to 6:00AM. Customers may experience short service disruptions lasting up to 30 minutes during this time.

We thank you for your patience and apologize for any inconvenience this may cause.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus' infrastructure and services.

-Nucleus Network Operations

Emergency Maintenance May 2nd, 2018 - May 2, 2018
Please be advised that we will be doing emergency maintenance on one of our hosting systems on Wednesday May 2nd.

Services expected to be impacted: All hosting.

This outage is scheduled to take place between 11:00PM and 2:00AM Thursday May 3rd. During this time there will be intermittent interruptions in service lasting 5 to 10 min.

We thank you for your patience and apologize for any inconvenience this may cause.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus' infrastructure and services.

-Nucleus Network Operations

Mail Issues - May 1st 2018 - May 2, 2018
On May 1st, 2018 between 8:00PM and 11:30PM, Nucleus experienced some issues with the SMTP services (sending mail) running on several of our hosting servers. This issue was caused by a software update pushed by the vendor. The Issue was temporally resolved between 11:30PM and Midnight.   

We are working with the vendor to make sure this does not happen again however follow-up emergency maintenance windows may be required to repair issues caused by the update.

We thank you for your patience and apologize for any inconvenience this may cause.

-Nucleus Network Operations


Emergency Maintenance February 13th, 2018 - February 13, 2018
As part of our continuing efforts to maintain and enhance the overall reliability and efficiency of Nucleus' services, we have an Emergency Maintenance Window on Tuesday February 13th, 9:00 pm to February 14th 1:00 am. During the maintenance window, there will be intermittent outages to webiste and email hosting.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus' infrastructure and services.Insert news story here...

Scheduled Server Maintenance Notice - October 2, 2017
UPDATED: Time Change

Please note that there is a scheduled maintenance window for hosting server panel1 on Monday October 2th , from 10:00PM to 1:00AM on Tuesday October 3rd. Customers may experience email service disruptions lasting up to 30 minutes during this time.

We thank you for your patience and apologize for any inconvenience this may cause.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus' infrastructure and services.

-Nucleus Network Operations

Nucleus office closed Oct 9 2017 - October 2, 2017
The Nucleus office will be closed Monday October 9 2017 for Thanksgiving Day
We will have limited tech support from 9am to 5pm this day.
Our office will reopen at 9am Tuesday October 10.

Office will be closed for Sept. 4 2017 - August 29, 2017
The Nucleus office will be closed for the Labour Day Holiday, Monday Sept. 4 and will reopen Tuesday Sept. 5 at 9 am. We will have limited tech support available on Sept 4 from 9am to 5pm

Thank you from the Nucleus Staff and Management

Office closure for Civic holiday 2017 - August 1, 2017
The Nucleus office will be closed Monday Aug 7/17 and reopen at 9am Tuesday Ag 8/17
We will have limited Technical Support on Monday from 9am-5pm @ 403-509-4960
Thank you for your understanding and patience.

Maintenance Window - July 25, 2017 - July 24, 2017
Please be advised that we will be doing emergency maintenance on one of our systems early morning Tuesday. Services expected to be impacted: VDSL and Dial-up connections.

This outage is scheduled to take place between Midnight and 2:00AM Tuesday July 25th. If your connection does not come up right up after this window. Please power cycle your modem and router (if applicable). If you are still having issues with your connection, please call into technical support 403-509-4960 or toll free 1-888-466-6336. Technical support will be available from 8AM-9PM.

Maintenance Window - July 12-13, 2017 - July 12, 2017
Please be advised that we will be doing emergency maintenance on network early morning Thursday. Services expected to be impacted:

-webmail.nucleus.com
-@nucleus.com email account
-mynucleus.ca customer portal
-VDSL and Dial-up connections
-GravityCube VPS's

This outage is scheduled to take place between 11:00PM on Wednesday and end around 4:00AM Tuesday morning. If your connection does not come up right up after this window. Please power cycle your modem and router (if applicable). If you are still having issues with your connection, please call into technical support 403-509-4960 or toll free 1-888-466-6336. Technical support will be avalible from 8AM-9PM.

Maintenance Window - July 10, 2017 - July 10, 2017
Please be advised that we will be doing emergency maintenance on one of our systems early morning Tuesday. Services expected to be impacted: VDSL and Dial-up connections. 

This outage is scheduled to take place between Midnight and 2:00AM Tuesday morning. If your connection does not come up right up after this window. Please power cycle your modem and router (if applicable). If you are still having issues with your connection, please call into technical support 403-509-4960 or toll free 1-888-466-6336. Technical support will be avalible from 8AM-9PM.

Canada Day - June 28, 2017
Our office will be closed for Canada Day, Monday July 3rd and will reopen Tuesday July 4th.

Thank you for your understanding.

From the staff and management of Nucleus Information Servic

New Office Location - April 25, 2017
We are moving!

Nucleus is moving in late May and will be fully operational at our new location starting June 1st 2017. Our new address is:

220 - 1210 8th Street SW
Calgary, AB
T2R 1L3

All phone numbers and email addresses will remain the same.

Maintenance Window - March 7, 2017 - February 22, 2017
As part of our continuing efforts to maintain and enhance the overall reliability and efficiency of Nucleus' services, we have a Maintenance Window on March 7th from 0:00 am to 6:00am During the maintenance window, there will be intermittent outages to the Fiber and Cable Internet network.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus' infrastructure and services.

Maintenance Window - February 23rd, 2017 - February 22, 2017
As part of our continuing efforts to maintain and enhance the overall reliability and efficiency of Nucleus' services, we have a Maintenance Window on February 23rd from 0:00 am to 6:00am During the maintenance window, there will be intermittent outages to the Fiber and Cable Internet network.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus' infrastructure and services.

Emergency Maintenance February 8th, 2017 - February 8, 2017
As part of our continuing efforts to maintain and enhance the overall reliability and efficiency of Nucleus' services, we have an Emergency Maintenance Window on Wednesday February 8th, 11:00 pm to February 9th 3:00 am. During the maintenance window, there will be intermittent outages to webiste and email hosting.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus' infrastructure and services.

Maintenance Window January 31st, 2017 - January 18, 2017

As part of our continuing efforts to maintain and enhance the overall reliability and efficiency of Nucleus' services, we have a Maintenance Window on January 31st from 0:00 am to 6:00am During the maintenance window, there will be intermittent outages to the Cable Internet network.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus' infrastructure and services.

Maintenance Window January 26th, 2017 - January 18, 2017
As part of our continuing efforts to maintain and enhance the overall reliability and efficiency of Nucleus' services, we have a Maintenance Window on January 26th from 1:00 am to 7:00am During the maintenance window, there will be intermittent outages to the Internet.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus' infrastructure and services.

Maintenance Window January 11th, 2017 - December 1, 2016
As part of our continuing efforts to maintain and enhance the overall reliability and efficiency of Nucleus' services, we have a Maintenance Window on January 11th from 1:00 am to 5:00am During the maintenance window, there will be intermittent outages to DSL network.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus' infrastructure and services.

Maintenance Window December 10th, 2016 - November 24, 2016
As part of our continuing efforts to maintain and enhance the overall reliability and efficiency of Nucleus' services, we have a Maintenance Window on December 10th from 11:00 pm to 7:00am on December 11th. During the maintenance window, there will be intermittent outages to Cable network.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus' infrastructure and services.

Labour Day - September 2, 2016
Our office will be closed for Labour Day, Monday September 5th and will reopen Tuesday September 6th.

Thank you for your understanding.

From the staff and management of Nucleus Information Service

Scheduled Server Maintenance Notice - August 15, 2016
Please note that there is a scheduled maintenance window for your hosting server on Monday August 15th , from 11:00pm to 11:45pm. Customers may experience service disruptions lasting up to 10 minutes during this time.

We thank you for your patience and apologize for any inconvenience this may cause.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus' infrastructure and services.

-Nucleus Network Operations

Office Closed August 1 - July 29, 2016
Our office will be closed for The Civic Holiday August 1 and reopen 9am August 2. Our tech support lines will be open 9-5 on August 1.

Thank you for your understanding from the Staff and Management of Nucleus Information Service

Office closure for Canada Day - June 28, 2016
Our office will be closed for Canada Day July 1 and reopen 9am July 4. We will have our tech support lines open 9-5 on July 1.
Thank you for your understanding from the Staff and Management of Nucleus Information Service

Monday May 23 office closure - May 20, 2016
Please be aware that our office will be closed Monday May 23 2016. We will reopen Tuesday May 24 at 9am. We will have tech support open from 9-5 Monday May 23.

Thank you for your understanding
The Staff and Management Of Nucleus Information Service

emergency outage for Airdrie DSL customer - May 10, 2016
Please be aware there will be emergency DSL repairs in the Airdrie area May 11/16 between 1am and 5am. The outage is expected to only last around 10 minutes per circuit

Upcoming DSL service disruption May 19/16 - May 9, 2016
There will be a DSL service interruption May 19 between the hours of 1am and 5am MST. The outage is expected to last about 20 minutes. The reason for this outage is to update the configuration of key elements in it's network to allow for greater capacity/reliability for clients and is also a prerequisite for ongoing infrastructure enhancements

Nucleus Main office closure March 25 - March 24, 2016
Our office will be closed in recognition of Good Friday. We will reopen 9am March 28. We will have our tech support lines open 9-5 March 25 and 26

Thank you for your understanding
The Staff of Nucleus information service

Holiday Hours - December 23, 2015
As the holidays arrive, we would like to take this opportunity to thank you for your continued patronage and wish you all the very best for a safe and happy holiday.

Please be advised of the following holiday hours and closures:

  • Thursday, December 24th: Office & Support Closed

  • Friday, December 25th: Office & Support Closed

  • Friday, January 1st: Office & Support Closed

  • The Nucleus Office and Support will be open during regular hours outside of the above days


We apologize for any inconvenience this may cause and thank you in advance for your patience and understanding as we allow our staff to enjoy the holidays with their families.

From our family to yours, we wish you a very Merry Christmas and a Happy, Healthy New Year! We look forward to serving you in 2016.

All the best,

Management & Staff
Nucleus Information Service Inc.

Fraud Alert – Domain Suspension Notice - October 28, 2015
Please be aware that there is an email circulating that claims to be from webnames.ca stating that the recipient's domain name registration has been suspended and offers a link to resolve this. The link leads to a malicious payload.

If you have your domain name registration through Webnames and you receive one of these emails, PLEASE DO NOT CLICK ON THE LINK! Please contact us at our Main Office in Calgary at 403-209-0000 or by email, domains@nucleus.com if receive one of these emails. Here is the blog post from Webnames detailing this alert: Fraud Alert – Domain Suspension Notice

UPDATE: Apparently Webnames.ca is not the only registrar that is affected by this. If receive an email from any Domain Registry please use caution and do not click any links in the email.

Emergency Maintenance October 22nd, 2015 - October 22, 2015
As part of our continuing efforts to maintain and enhance the overall reliability and efficiency of Nucleus' services, we have an Emergency Maintenance Window on Thursday October 22th, 11:00 pm to October 23rd 2015 1:00 am. During the maintenance window, there will be intermittent @nucleus.com account email services.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus' infrastructure and services.

Maintenance Window October 15th, 2015 - October 13, 2015
As part of our continuing efforts to maintain and enhance the overall reliability and efficiency of Nucleus' services, we have a Maintenance Window on Thursday October 15th, 12:00 am - 1:00 am. During the maintenance window, there will be intermittent outages to hosting services.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus' infrastructure and services.

Oct 12, 2015 Thanks giving Day office closure - October 6, 2015
Please be aware that our office will be closed for Thanksgiving on Oct 12/15. We will have limited Tech support hours of 9-5pm. We will reopen Tuesday Oct 13 with regular office hours.

Thank you and Happy Thanksgiving from the staff of Nucleus information service

Maintenance Window October 8th, 2015 - October 6, 2015
As part of our continuing efforts to maintain and enhance the overall reliability and efficiency of Nucleus' services, we have a Maintenance Window on Thursday October 8th, 12:00 am - 1:00 am MST. During the maintenance window, there will be intermittent outages to DSL network.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus' infrastructure and services.

September 7 2015 closure for Labor Day - September 4, 2015
Please be aware our office will be closed Monday September 7 2015 for Labor Day. We will have limited Tech support hours of 9 am to 5 pm that day. Our office will be back to normal hours 9 am September 8
Thank you from the management and staff of Nucleus for your understanding.

Saturday Aug 22 2015 Limited Tech hours - August 18, 2015
Please be advised that we will have limited Tech support hours due to a staff function. Tech support will be open from 1pm to 5 pm on Saturday August 22/15

Thank you for your understanding from the staff of Nucleus Information Service

Scheduled colo service outage July 13-15 2015 - June 26, 2015
As part of our continuing efforts to maintain and enhance the overall reliability and efficiency of Nucleus' services, we have a Maintenance Window on July 13th, 12:01 am to July 16th 11PM MDT. During the maintenance window, there will be intermittent outages to the co-location services as we will be preforming renovations and power upgrade to that service.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus' infrastructure and services..

Canada Day July 1 - June 25, 2015
Please be aware that our offices will be closed in recognition of Canada Day July 1/15.
Our support lines will be open from 9AM - 5PM but we will have limited staff available so your patience is appreciated.
Our offices and support lines will resume normal operation on Thursday morning. We are sorry for any inconvenience this may cause and thank you for your understanding

Monday June 1 closure - June 1, 2015
Due to an illness tech support will be closed tonight but we will return all calls tomorrow. Please leave us a message if you call in or send an email to support@nucleus.com
We appreciate your understanding
Nucleus Information Service

office closure Victoria Day - May 12, 2015
Please note that our offices will be closed on Monday, May 18/15 in recognition of Victoria day.
Our support lines will be open from 9AM - 5PM but we will have limited staff available so your patience is appreciated.

Our offices and support lines will resume normal operation on Tuesday morning. We are sorry for any inconvenience this may cause and thank you for your understanding

Tech support hours changing on Sundays - April 17, 2015
Please be advised:

Due to a staffing shortage our technical support lines will not be open on Sundays for the next few weeks. We do hope to restore all of our normal hours to tech support in the near future.
We will do our best to still be listening to voicemail and reading the email messages throughout the day as often as possible and trying to reply as soon as we can to you. Please be aware that in some case we may not be able to reply to you until Monday morning.

We sincerely apologize for the inconvenience.

Career opportunity - April 17, 2015
We are currently searching for a full time tech support analyst in our Calgary office. If you are interested please see the posting http://nucleus.com/careers.html

Scheduled internet outage April 1/15 - March 31, 2015
As part of our continuing efforts to maintain and enhance the overall reliability and efficiency of Nucleus' services, we have a Maintenance Window on Wednesday April 1st, 12:01 am - 2:00 am MST. During the maintenance window, there will be intermittent outages to the internet.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus' infrastructure and services..

Good Friday office closure - March 30, 2015
Please note that our offices will be closed on Friday, April 3/15 in recognition of Good Friday.

Our support lines will be open from 9AM - 5PM but we will have limited staff available so your patience is appreciated.

Our offices and support lines will resume normal operation on Monday morning. We are sorry for any inconvenience this may cause and thank you for your understanding.

morning office closure March 31 - March 30, 2015
Please note that our office will be closed the morning of Tuesday March 31/15 for a company event. We will be back in the office at 1pm.

Family day Feb 16/15 - February 9, 2015
Please note that our offices will be closed on Monday, February 16/15 in recognition of Family Day.
Our support lines will be open from 9AM - 5PM but we will have limited staff available so your patience is appreciated.
Our offices and support lines will resume normal operation on Tuesday morning. We are sorry for any inconvenience this may cause and thank you for your understanding.

Maintenance Window February 15th, 2015 - February 9, 2015
As part of our continuing efforts to maintain and enhance the overall reliability and efficiency of Nucleus' services, we have a Maintenance Window on Sunday February 15th, 1:00 am - 3:00 am MST. During the maintenance window, there will be intermittent outages to web hosting services.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus' infrastructure and services.


New Years Office and Support Hours - December 30, 2014
Please be advised that our Offices and Support lines will be closing at 4:00 PM on Wednesday, December 31/14 and will not re-open until Friday, January 2/15 to allow our staff time to ring in the New Year with their families.

We will resume normal operating hours on January 2, 2015.

We wish you all the very best for 2015 and look forward to serving you in the New Year!

Christmas Office & Support Hours - December 18, 2014
As the holidays approach, we would like to take this opportunity to thank you for your continued patronage and wish you all the very best for a safe and happy holiday.

Please be advised of the following holiday hours and closures:

  • Wednesday, December 24th: Offices open from 9AM to 2PM / Support open from 8AM to 2PM

  • Thursday, December 25th: Offices & Support Closed

  • Friday, December 26th: Offices & Support Closed

  • Saturday, December 27th and Sunday, December 28th: Support open from 9AM – 5PM

  • On Monday, December 29th we will return to our regular hours.


We apologize for any inconvenience this may cause and thank you in advance for your patience and understanding as we allow our staff to enjoy the holidays with their families.

From our family to yours, we wish you a very Merry Christmas and a Happy, Healthy New Year! We look forward to serving you in 2015.

All the best,

Management & Staff
Nucleus Information Service Inc.

Phone call scam alert - December 9, 2014
Please be aware there is a new variation of the Microsoft scam. Individuals are calling indicating they are from Nucleus or another ISP’s support department and that there is an issue with your network. They will then offer to repair the issue for a fee and log into your computer.

Do not fall for this!

Thank you

The Nucleus Support Team

Maintenance Window December 4th, 2014 - December 1, 2014
As part of our continuing efforts to maintain and enhance the overall reliability and efficiency of Nucleus' services, we have a Maintenance Window on Thursday December 4th, 12:00 am - 1:00 am MDT. During the maintenance window, there will be intermittent outages to web hosting services.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus' infrastructure and services.


Tech Support closing early Saturday Nov. 29 - November 26, 2014
Nucleus tech support will be closing at 4pm Saturday November 29 for our staff Christmas party. We will reopen Sunday morning at 9am.

We thank you for your understanding
The Nucleus Support Team

Maintenance Window October 16, 2014 - October 9, 2014
As part of our continuing efforts to maintain and enhance the overall reliability and efficiency of Nucleus' services, we have a Maintenance Window on Thursday October 16th,12:00 am - 1:00 am MDT. During the maintenance window, there will be intermittent outages to mail services and internet.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus' infrastructure and services.

upcoming Babytel outage - October 8, 2014
Please note babyTEL is planning to
carry out maintenance work during the
following time window:

Start time: 2014-10-15, 4:00 AM EST
End time: 2014-10-15, 5:00 AM EST

Estimated impact: Inbound calls may be
affected. The services will be
impacted for 15 minutes during the
maintenance window.

Nucleus Network Operations
noc@nucleus.com

Office Closure - Thanksgiving Day - October 7, 2014
Please note that our offices will be closed on Monday, October 13/14 in recognition of Thanksgiving Day.

Our support lines will be open from 9AM - 5PM but we will have limited staff available so your patience is appreciated.

Our offices and support lines will resume normal operation on Tuesday morning. We are sorry for any inconvenience this may cause and thank you for your understanding.

Have a very safe and Happy Thanksgiving!

babyTEL Maintenance - September 25, 2014
Please note babyTEL is planning to
carry out maintenance work during the
following time window:

Start time: 2014-09-30, 4:00 AM EST
End time: 2014-09-30, 5:00 AM EST

Estimated impact: Inbound calls may be
affected. The services will be
impacted for 30 minutes during the
maintenance window.

Nucleus Network Operations
noc@nucleus.com

Office Closure - Labor Day - August 26, 2014
Our offices will be closed on Monday, September 1, 2014 in recognition of Labor Day.

Our support lines will be open from 9AM to 5PM. We will have limited staff available that day so your patience is appreciated.

We will resume normal operations on Tuesday, September 2, 2014.

Have a safe and happy long weekend!

Management and Staff
Nucleus Information Service Inc.

Office Closure - Heritage Day - July 29, 2014
Please note that our offices will be closed on Monday, August 4/14 in recognition of Heritage Day.

Our support lines will be open from 9AM - 5PM but we will have limited staff available so your patience is appreciated.

Our offices and support lines will resume normal operation on Tuesday, August 5/14. We are sorry for any inconvenience this may cause and thank you for your understanding.

Have a great long weekend!

Maintenance Window July 31, 2014 - July 29, 2014
As part of our continuing efforts to maintain and enhance the overall reliability and efficiency of Nucleus' services, we have a Maintenance Window on Thursday July 31st,11:00 pm - 11:59 pm MDT. During the maintenance window, there will be intermittent outages to hosting services.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus' infrastructure and services.

Office Closure - Stampede Parade - July 3, 2014
Our Calgary office will be closed until 11AM on Friday, July 4/14 for the Stampede Parade.

Our support lines will be open during this time but we will have limited staff available so your patience is appreciated.

Happy Stampede!

Office Closure - Canada Day - June 25, 2014
Please note that our offices will be closed on Tuesday, July 1/14 in recognition of Canada Day.

Our support lines will be open from 9AM - 5PM but we will have limited staff available so your patience is appreciated.

Our offices and support lines will resume normal operation on Wednesday, July 2/14. We are sorry for any inconvenience this may cause and thank you for your understanding.

Happy Canada Day!

Maintenance Window - June 24th, 2014 - June 23, 2014
Please note that there is a scheduled
emergency maintenance window for your
hosting services on Tuesday June 24th
from 10:00 PM to 11:00 PM. Customers may
experience service disruptions lasting
up to 15 minutes during this time.

We thank you for your patience and
apologize for any inconvenience this may
cause.

Nucleus Network Operations
noc@nucleus.com

Anti-Spam Law - May 29, 2014
July 1st, 2014 Canada's Anti-Spam law comes into
force. This law applies to any individual, business
or organization that uses electronic methods to communicate for marketing, promotional or commercial
purposes. More details can be found here:

http://webhost.nucleus.com/Anti-Spam.pdf

Office Closure - Victoria Day - May 14, 2014
Please note that our offices will be closed on Monday, May 19/14 in recognition of Victoria Day.

Our support lines will be open from 9AM - 5PM but we will have limited staff available so your patience is appreciated.

Our offices will resume normal operation on Tuesday, May 20/14. We are sorry for any inconvenience this may cause and thank you for your understanding.

From our family to yours, we wish you a very safe and Happy May Long Weekend!

Office Closure - Good Friday - April 9, 2014
Please note that our offices will be closed on Friday, April 18/14 in recognition of Good Friday.

Our support lines will be open from 9AM - 5PM (Friday, Saturday & Sunday) but we will have limited staff available so your patience is appreciated.

Our offices will resume normal operation on Monday, April 21/14. We are sorry for any inconvenience this may cause and thank you for your understanding.

From our family to yours, we wish you a very safe and happy Easter holiday.

Heartbleed Exploit - April 9, 2014
We have had numerous questions in regards to the 'Heartbleed' Exploit. This is strictly something that affects UNIX based web servers using Open SSL. All hosting servers in the Nucleus environment have been updated.

Thank you,

Nucleus Network Operations
noc@nucleus.com

Office Closure - Family Day - February 11, 2014
Please note that our offices will be closed on Monday, February 17/14 in recognition of Family Day.

Our support lines will be open from 9AM - 5PM but we will have limited staff available so your patience is appreciated.

Our offices and support lines will resume normal operation on Tuesday morning. We are sorry for any inconvenience this may cause and thank you for your understanding.

Have a safe and enjoyable long weekend!

Virus Alert - January 21, 2014
Antivirus companies have discovered a new ransomware/virus known as Cryptolocker. This threat is particularly harmful because infected users are in danger of losing their personal files.

Spread through email attachments, and clicking on malicious ads, this threat has been seen targeting computers through phishing type attacks.

Once infected, Cryptolocker will encrypt files and will hold them ransom for anywhere up to $500.00. If the ransom is not paid within a specific time frame, the encryption key will be deleted and the files will be lost to the user.

There is currently no way to recover the files that have been encrypted once infected. If you do not have a current backup of your files, the files will be lost to the user. We here at Nucleus can't stress enough the importance of having regular backups and cautious browsing habits.

For further detailed information on this threat please visit:

http://www.bleepingcomputer.com/virus-removal/cryptolocker-ransomware-information

Please contact our Support team if you are worried that your files may not be safe, we can offer assistance and support in making sure you’re not at risk.

Support Closure - January 12, 2014
Due to illness, our support lines will be closed today. We will respond to any messages as soon as we are able. We apologize for any inconvenience this may cause and thank you in advance for your patience and understanding.

Holiday Office/Support Hours and Closures - December 11, 2013
As the holidays approach, we would like to take this opportunity to thank you for your continued patronage and wish you all the very best for a safe and happy holiday.

Please be advised of the following holiday hours and closures:

Please NOTE: Our Edmonton office will be closed from December 23rd – 25th, 2013

  • Tuesday, December 24th: Calgary Office open from 9AM to 3PM / Support open from 8AM to 3PM

  • Wednesday, December 25th: Offices & Support Closed

  • Thursday, December 26th: Offices open from 9AM to 3PM / Support open from 8AM to 3PM

  • Friday, December 27th: Offices open from 9AM to 5PM / Support open from 8AM to 7PM

  • Saturday, December 28th and Sunday, December 29th: Support open from 9AM – 5PM

  • Tuesday, December 31st: Offices open from 9AM to 3PM / Support open from 8AM to 3PM

  • Wednesday, January 1: Closed

  • Thursday, January 2: Return to Regular Office and Support hours

We apologize for any inconvenience this may cause and thank you in advance for your patience and understanding as we allow our staff to enjoy the holidays with their families.

From our family to yours, we wish you a very Merry Christmas and a Happy, Healthy New Year! We look forward to serving you in 2014.

All the best,
Management & Staff
Nucleus Information Service Inc.

Office Closure - Thanksgiving - October 9, 2013
Please note that our offices will be closed on Monday, October 14, 2013 in recognition of Thanksgiving Day.

Our support lines will be open from 9AM - 5PM but we will have limited staff available so your patience is appreciated.

Our offices and support lines will resume normal operation on Tuesday morning. We are sorry for any inconvenience this may cause and thank you for your understanding.

Wishing you and yours all the best for a very happy Thanksgiving!

Office Closure - Labour Day - August 27, 2013
Please note that our offices will be closed on Monday, September 2/13 in recognition of Labour Day.

Our support lines will be open from 9AM - 5PM but we will have limited staff available so your patience is appreciated.

Our offices and support lines will resume normal operation on Tuesday morning. We are sorry for any inconvenience this may cause and thank you for your understanding.

Have a safe and happy long weekend!

LinkedIn Phishing Email - August 6, 2013
There is a very convincing phishing email that appears to come from LinkedIn. Please note as per their website there will always be a security footer in a LinkedIn email:

http://goo.gl/FFLvSL

Do not click on messages from LinkedIn until you are sure this security footer is in place.

Nucleus Network Operations
noc@nucleus.com

Office Closure - Heritage Day - July 29, 2013
Please note that our offices will be closed on Monday, August 5, 2013 for Heritage Day.

Our support lines will be open from 9AM - 5PM but we will have limited staff available so your patience is appreciated.

Our offices and support lines will resume normal operation on Tuesday morning. We are sorry for any inconvenience this may cause and thank you for your understanding.

Have a safe and wonderful long weekend!

Maintenance Window August 11, 2013 - July 25, 2013
As part of our continuing efforts to maintain and enhance the overall reliability and efficiency of Nucleus' services, we have a Maintenance Window on Saturday Augist 11th, 2013, from 12:00 am - 4:00 am MDT. During the maintenance window, there will be intermittent outages to mail services.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus' infrastructure and services.

Thank you for your continued patronage,

Nucleus Network Operations
noc@nucleus.comInsert news story here...

Emergency Maintenance Window July 16th, 2013 - July 16, 2013
Please note that there is a scheduled emergency maintenance window for our Email Server on Tuesday July 16th from 10:30 PM to 11:30 PM. Customers may experience service disruptions lasting up to 15 minutes during this time.

We thank you for your patience and apologize for any inconvenience this may cause.

Nucleus Network Operations
noc@nucleus.com

Emergency Maintenance Window July 12th, 2013 - July 11, 2013
Please note that there is a scheduled emergency maintenance window for our Email and authentication services on Friday July 12th from 7:00 AM to 9:00 AM. Customers may experience service disruptions lasting up to 15 minutes during this time.

Maintenance will affect:
- vDSL authentication
- Dial-up authentication
- Some Email authentication
- Some Email Services

We thank you for your patience and apologize for any inconvenience this may cause.

Nucleus Network Operations
noc@nucleus.com

Calgary Office Closure - Stampede Parade - July 3, 2013
Please be advised that our Calgary office will be closed on Friday, July 5, 2013 from 9 - 11AM due to the Stampede Parade. We will reopen at 11AM.

Support will be available during this time by calling our support lines directly at (403) 509-4960, (780) 448-0460 or 1-888-466-6336.

We are sorry for any inconvenience this may cause and thank you for your understanding.

Emergency Maintenance Window June 26, 2013 - June 25, 2013
Please note that there is a scheduled emergency maintenance window for our web hosting services on Wednesday June 26th from 10:00 PM to 11:00 PM. Customers may experience service disruptions lasting up to 30 minutes during this time.

We thank you for your patience and apologize for any inconvenience this may cause.

Nucleus Network Operations
noc@nucleus.com

Office Closure - Canada Day - June 25, 2013
Please note that our offices will be closed on Monday, July 1/13 in recognition of Canada Day.

Our support lines will be open from 9AM - 7PM but we will have limited staff available so your patience is appreciated.

Our offices and support lines will resume normal operation on Tuesday morning. We are sorry for any inconvenience this may cause and thank you for your understanding.

Have a safe and wonderful long weekend!

Office Closure - Flooding - June 21, 2013
Due to the severe flooding in and around the Calgary area, our office and support lines will be closed today.

We will be monitoring the support lines via voice mail however, if you need assistance, please call our support lines and leave a voice mail message. We'll get back to you as soon as we are able.

We are sorry for any inconvenience this may cause and thank you in advance for your understanding.

Please take care and stay safe.

Management & Staff
Nucleus Inc.

Emergency Maintenance Window June 10, 2013 - June 8, 2013
Please note that there is a scheduled emergency maintenance window for our web hosting services on Sunday June 9th from 10:00 PM to 11:00 PM. Customers may experience service disruptions lasting up to 30 minutes during this time.

We thank you for your patience and apologize for any inconvenience this may cause.

-Nucleus Network Operations

Office Closure - Victoria Day - May 10, 2013
Please note that our offices will be closed on Monday, May 20/13 in recognition of Victoria Day.

Our support lines will be open from 9AM - 5PM but we will have limited staff available so your patience is appreciated.

Our offices and support lines will resume normal operation on Tuesday morning. We are sorry for any inconvenience this may cause and thank you for your understanding.

Have a safe and wonderful long weekend!

Office Closure - Good Friday - March 22, 2013
Please note that our offices will be closed on Friday, March 29/13 in recognition of Good Friday.

Our support lines will be open from 9AM - 5PM (Friday, Saturday & Sunday) but we will have limited staff available so your patience is appreciated.

Our offices will resume normal operation on Monday, April 1. We are sorry for any inconvenience this may cause and thank you for your understanding.

From our family to yours, we wish you a very safe and happy Easter.

SPAM Email from marketing@nucleus.com - March 12, 2013
ATTENTION NUCLEUS CUSTOMERS!

There is a SPAM email that went out last night from "marketing@nucleus.com" with the subject line: How can you prevent them from taking advantage of you?

Please disregard this message and do not click as this is not a message from Nucleus. If you did click on the email please contact Technical Support as soon as possible to ensure the integrity of your data.

Please note that we will never send out these types of unsolicited messages to our client base. We apologize for any inconvenience this may cause.

Office Closure - Family Day - February 12, 2013
Please note that our offices will be closed on Monday, February 18/13 in recognition of Family Day.

Our support lines will be open from 9AM - 5PM but we will have limited staff available so your patience is appreciated.

Our offices and support lines will resume normal operation on Tuesday morning. We are sorry for any inconvenience this may cause and thank you for your understanding.

Enjoy the long weekend with your Family!

Spoofed email warning - January 3, 2013
There was a phishing email that went out last night from a spoofed email address of adminn@nucleus.com (double n in the address when you look at it and if you attempt to reply to it, it actually goes to a @live.com or @live.ca email address)

Please DO NOT REPLY TO IT.

It is looking for email passwords.

Calgary Choice Awards Nomination - November 12, 2012
We have been nominated for a 2012 Calgary Choice Award. Please vote for us at http://tiny.cc/v8ionw
Voting closes Feb 15th, 2013. Thank you in advance for your support and a special thanks to the individual who was kind enough to nominate us.

For more details you can visit thier website at http://calgarychoiceawards.ca/

Direct Dial Numbers - October 30, 2012
Please be advised that we are currently experiencing some issues with our direct dial phone numbers. The caller will hear one ring and then nothing again until someone picks up the phone or you get voice mail. We are working on getting this issue resolved but ask if you do experience this to please stay on the line and do not hang up.

Our main office lines (403) 209-0000 and (780) 413-1700 are working as normal if you would prefer to call our main lines instead of our direct lines.

Your calls are extremely important to us, we are sorry for any inconvenience this may cause and appreciate your patience while we work to resolve this issue.

Office Closure - Thanksgiving - October 1, 2012
Please note that our offices will be closed on Monday, October 8/12 in recognition of Thanksgiving Day.

Our support lines will be open from 9AM - 5PM but we will have limited staff available so your patience is appreciated.

Our offices and support lines will resume normal operation on Tuesday morning. We are sorry for any inconvenience this may cause and thank you for your understanding.

Have a very safe and Happy Thanksgiving!

Office Closure - Labour Day - August 30, 2012
Please note that our offices will be closed on Monday, September 3/12 in recognition of Labour Day.

Our support lines will be open from 9AM - 5PM but we will have limited staff available so your patience is appreciated.

Our offices and support lines will resume normal operation on Tuesday morning. We are sorry for any inconvenience this may cause and thank you for your understanding.

Have a safe and happy long weekend!

Edmonton Office Closure - August 17, 2012
Please be advised that our Edmonton office will be closed until Tuesday, September 4, 2012 to allow our General Manager some well deserved time off.

If you do require any assistance, please do not hesitate to contact our office at 780-413-1700 or toll free at 1-888-682-5387 and we will be more than happy to help out.

We are sorry for any inconvenience this may cause and appreciate your patience and understanding.

Office Closure - Heritage Day - July 30, 2012
Please note that our offices will be closed on Monday, August 6, 2012 in recognition of Heritage Day.

Our support lines will be open from 9AM - 5PM but we will have limited staff available so your patience is appreciated.

Our offices and support lines will resume normal operation on Tuesday morning. We are sorry for any inconvenience this may cause and thank you for your understanding.

Have a safe and happy long weekend!

Calgary Office Closure - Stampede Parade - July 5, 2012
Please be advised that our Calgary office will be closed on Friday, July 6, 2012 from 9 - 11AM due to the Stampede Parade. We will reopen at 11AM.

Support will be available during this time by calling our support lines directly.

We are sorry for any inconvenience this may cause and thank you for your understanding.

Office Closure - Canada Day - June 22, 2012
Please note that our offices will be closed on Monday, July 2, 2012 in recognition of Canada Day.

Our support lines will be open from 9AM - 5PM on July 1st as well as the 2nd but we will have limited staff available so your patience is appreciated.

Our offices and support lines will resume normal operation on Tuesday morning. We are sorry for any inconvenience this may cause and thank you for your understanding.

Have a safe and happy long weekend!

Edmonton Office Closure - April 19, 2012
Our Edmonton office will be closed until Monday, April 30, 2012 due to staff holidays. All calls to 780-413-1700 will be routed to our main office or you can contact us directly toll free at 1-888-682-5387.

We are sorry for any inconvenience this may cause and thank you in advance for your understanding.

Regards,

Management & Staff
Nucleus Inc.

Mother's Day Contest - April 12, 2012
Please be sure to enter our Mother's Day Contest and you could be win 1 of 2 sets of tickets to Stars on Ice to be held in Calgary on Mother's Day.

For more details, please see our facebook event at:

Mothers Day Contest

Office Closure - Good Friday - March 21, 2012
Please note that our offices will be closed on Friday, April 6, 2012 in recognition of Good Friday.

Our support lines will be open over the weekend from 9AM - 5PM (Friday, Saturday and Sunday) but we will have limited staff available so your patience is appreciated.

Our offices will resume normal operation on Monday, April 9, 2012. We are sorry for any inconvenience this may cause and thank you for your understanding.

Have a safe and happy long weekend!

Office Closure - Family Day - February 14, 2012
Please note that our offices will be closed on Monday, February 20, 2012 in recognition of Family Day.

Our support lines will be open from 9AM - 5PM but we will have limited staff available so your patience is appreciated.

Our offices and support lines will resume normal operation on Tuesday morning. We are sorry for any inconvenience this may cause and thank you for your understanding.

Have a safe and happy long weekend!

Holiday Office & Support Closures - December 15, 2011
Our office and support lines will be closed the following days/times to allow our staff time to celebrate the holidays with their families.


  • Saturday, December 24/11 - Support open from 9AM - 2PM
  • Sunday, December 25/11 - Offices and Support Closed
  • Monday, December 26/11 - Offices closed but Support will be available between 9AM - 5PM


  • Sunday, January 1/12 - Offices and Support Closed
  • Monday, January 2/12 - Offices closed but Support will be available between 9AM - 5PM

During the holidays, support will be open but we will have limited manpower. We appreciate your patience with our technicians while they work through the calls.

We are sorry for any inconvenience this may cause and thank you for your understanding.

From all us here at Nucleus, we want to extend our best wishes to you and yours for the holidays.

Merry Christmas/Happy Holidays!!! We look forward to serving you in the New Year!

Maintenance Window January 8, 2012 - December 15, 2011
As part of our continuing efforts to maintain and enhance the overall reliability and efficiency of Nucleus' services, we have a Maintenance Window on Sunday January 8, 2012, from 12:00 am - 4:00 am MDT. During the maintenance window, there will be intermittent outages to all services.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus' infrastructure and services.

Thank you for your continued patronage,

Nucleus Network Operations
noc@nucleus.com

Maintenance Window December 3, 2011 - November 29, 2011
As part of our continuing efforts to maintain and enhance the overall reliability and efficiency of Nucleus' services, we have a Maintenance Window on Saturday December 3rd, 2011, from 12:00 am - 4:00 am MDT. During the maintenance window, there will be intermittent outages to all services.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus' infrastructure and services.

Thank you for your continued patronage,

Nucleus Network Operations
noc@nucleus.com

Office Closure - Remembrance Day - November 7, 2011
Please note that our offices will be closed on Friday, November 11/11 in recognition of Remembrance Day.

Our support lines will be open over the weekend (Friday, Saturday & Sunday) from 9AM - 5PM but we will have limited staff available so your patience is appreciated.

Our offices and support lines will resume normal operation on Monday morning. We are sorry for any inconvenience this may cause and thank you for your understanding.

Have a safe and happy long weekend!

Maintenance Window December 3, 2011 - October 27, 2011
As part of our continuing efforts to maintain and enhance the overall reliability and efficiency of Nucleus' services, we have a Maintenance Window on Saturday December 3rd, 2011, from 12:00 am - 4:00 am MDT. During the maintenance window, there will be intermittent outages to all services.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus' infrastructure and services.

Thank you for your continued patronage,

Nucleus Network Operations
noc@nucleus.com

Fake Email - October 26, 2011
Nucleus Information Service is advising it's users to ignore an email stating it comes from our team and that you have been sending to much spam. This email was not sent from our system adminstrators as indicated in the email and is simply a phishing attempt.

If you have any questions or concerns regarding the matter please feel free to contact our trained and friendly technical support staff at support@nucleus.com and they will be more than happy to answer any questions or concerns that you might have.

Blackberry Outage - October 12, 2011
BlackBerry subscribers in the Americas may be experiencing intermittent service delays today. RIM is working to resolve the situation as quickly as possible. To get further updates visit the RIM site at http://www.rim.com/newsroom/service-update.shtml

Thank you,

Nucleus Network Operations
noc@nucleus.com

Office Closure - Thanksgiving - October 5, 2011
Please be advised that our offices will be closed on Monday, October 10, 2011 in recognition of Thanksgiving Day.

Our support lines will be open from 9AM - 5PM but we will have limited staff available so your patience is appreciated.

Our offices and support lines will resume normal operation on Tuesday morning. We are sorry for any inconvenience this may cause and thank you for your understanding.

Have a safe and happy long weekend!

Maintenance Window October 9, 2011 - September 29, 2011
As part of our continuing efforts to maintain and enhance the overall reliability and efficiency of Nucleus' services, we have a Maintenance Window on Sunday October 9th, 2011, from 5:00 pm - 9:00 pm MDT. During the maintenance window, there will be outages to some websites.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus' infrastructure and services.

Thank you for your continued patronage,

Nucleus Network Operations
noc@nucleus.com

Fake Email From Microsoft - September 28, 2011
Nucleus Information Service is advising it's users to ignore an email with the subject line 'Critical Update: Microsoft Firewall And Security Center 0911'. This email was not sent from Microsoft as indicated in the email and is simply a phishing attempt.

If you have any questions or concerns regarding the matter please feel free to contact our trained and friendly technical support staff at support@nucleus.com and they will be more than happy to answer any questions or concerns that you might have.

Draw - 2 Flames Tickets - September 26, 2011
We have 2 tickets to giveaway to the Flames VS. Nashville game on Saturday, October 22, 2011 at 2:00 PM.

Just like us on facebook to be entered into the draw. Winner will be announced on Friday, October 14, 2011.

Good Luck and thank you for your continued patronage!

Fake Email Subject 'Important Notice' - September 3, 2011
Nucleus Information Service is advising it's users to ignore an email with the subject line 'Important Notice'. This email was not sent from our system adminstrators as indicated in the email and is simply a phishing attempt.

If you have any questions or concerns regarding the matter please feel free to contact our trained and friendly technical support staff at support@nucleus.com and they will be more than happy to answer any questions or concerns that you might have.

Office Closure - Labour Day - August 29, 2011
Please note that our offices will be closed on Monday, September 5/11 in recognition of Labour Day.

Our support lines will be open from 9AM - 5PM but we will have limited staff available so your patience is appreciated.

Our offices and support lines will resume normal operation on Tuesday morning. We are sorry for any inconvenience this may cause and thank you for your understanding.

Have a safe and happy long weekend!

Maintenance Window September 3rd, 2011 - August 11, 2011
As part of our continuing efforts to maintain and enhance the overall reliability and efficiency of Nucleus' services, we have a Maintenance Window on Saturday September 3rd, 2011, from 2:00 am - 4:00 am MDT. During the maintenance window, there will be intermittent outages to your Internet access.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus' infrastructure and services.

Thank you for your continued patronage,

Nucleus Network Operations
noc@nucleus.com

Office Closure - Heritage Day - July 26, 2011
Please note that our offices will be closed on Monday, August 1/11 in recognition of Heritage Day.

Our support lines will be open from 9AM - 5PM but we will have limited staff available so your patience is appreciated.

Our offices and support lines will resume normal operation on Tuesday morning. We are sorry for any inconvenience this may cause and thank you for your understanding.

Have a safe and happy long weekend!

Nucleus Newsletter - Volume 3, Issue 2 - July 7, 2011
The latest Nucleus newsletter has been released. If you would like to view a copy, please click HERE.

Office & Support Closure - Canada Day - June 27, 2011
Please be advised that our offices and support lines will be closed on Friday July 1/11 in recognition of Canada Day.

Support will re-open at 9AM on Saturday the 2nd with the offices resuming normal operations on Monday, July 4/11.

We are sorry for any inconvenience this may cause and thank you in advance for your understanding.

From all of us here at Nucleus, have a safe and wonderful long weekend!

Office & Support Closure - Victoria Day - May 16, 2011
Please be advised that our offices and support lines will be closed on Monday, May 23/11 in recognition of Victoria Day.

Support will re-open at 8AM on Tuesday morning with the offices opening at 9AM.

We are sorry for any inconvenience this may cause and thank you in advance for your understanding.

From all of us here at Nucleus, have a safe and wonderful long weekend!

Election Closure - April 29, 2011
Please be advised that our offices will be closing at 4:30 PM on Monday, May 2, 2011 to allow our employees time to vote in the Federal election.

The Support lines will not be affected by this and will remain open until 9:00 PM.

Please do your part and exercise your right to vote!

Office & Support Closure - Good Friday - April 13, 2011
Please be advised that our offices and support lines will be closed on Friday, April 22, 2011 in recognition of Good Friday.

Support will re-open on Saturday at 9AM.

We are sorry for any inconvenience this may cause and thank you for your understanding.

Have a safe and Happy Easter!

False Virus Reports on Websites - April 11, 2011
An update to Avast! virus definitions released today has caused Avast! to detect hundreds of innocent sites, misidentifying them as having a virus. Affected sites included many respected websites such as YouTube and Facebook, as well as our own site. The issue was spotted and a fix issued within a couple hours, so the vast majority of users, whose systems were not active during this time, did not get the faulty update. If you are still having issues please make sure to update Avast! with the latest virus database version. With around 100 million Avast! users worldwide, a significant number of people will have been affected. Again this update was causing all kinds of false positives, there is no an actual virus on the Nucleus sites. Avast! Engineers have taken steps to fix the issue.

Details From Avast

Please call our support department if you have any questions or concerns.

Thank you for your continued patronage,

Nucleus Network Operations
noc@nucleus.com

Maintenance Window March 27th, 2011 - February 28, 2011
As part of our continuing efforts to maintain and enhance the overall reliability and efficiency of Nucleus' services, we have a Maintenance Window on Sunday March 27th, 2011, from 1:00 am - 4:00 am MDT. During the maintenance window, there will be intermittent outages to your email.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus' infrastructure and services.

Thank you for your continued patronage,

Nucleus Network Operations
noc@nucleus.com

Nucleus Newsletter - Volume 3, Issue 1 - February 15, 2011
Welcome to 2011! The latest Nucleus newsletter has been released. If you would like to view a copy, please click HERE.

Nucleus Facebook & Twitter Giveaway - February 11, 2011
Nucleus has recently launched Facebook and Twitter accounts in order for our clients to keep up to date with the latest endeavours of our company. We would like to show our appreciation to those who follow us by providing a chance to win Calgary Flames tickets.


For more information, visit our giveaway page here.

Now Hiring - December 23, 2010
We are currently looking for an Account Representative as well as a Technical Support Specialist for our Calgary office. For more information on these positions, please click HERE

Holiday Office/Support Hours and Closures - December 15, 2010
Dear Valued Client:

As the holidays approach, we would like to take this opportunity to thank you for your continued patronage and wish you all the very best for a safe and happy holiday.

Please NOTE: Our Edmonton office will be closed from December 25th - January 2nd

Please be advised of the following holiday hours and closures:
  • Friday, December 24th: Offices open from 9AM to 1PM and Support open from 8AM to 1PM

  • Saturday, December 25th & Sunday, December 26th: Closed

  • Monday, December 27th: Calgary Office open from 9AM to 5PM / Support open from 8AM to 7PM

  • Tuesday, December 28th: Calgary Office open from 9AM to 5PM / Support open from 8AM to 7PM

  • Wednesday, December 29th: Calgary Office open from 9AM to 5PM / Support open from 8AM to 9PM

  • Thursday, December 30th: Calgary Office open from 9AM to 5PM / Support open from 8AM to 9PM

  • Friday, December 31st: Calgary Office open from 9AM tp 3PM / Support open from 8AM to 3PM

  • Saturday, January 1: Closed

  • Sunday, January 2: Support open from 9AM to 5PM

  • Monday, January 3: Offices open from 9AM to 5PM / Support open from 8AM to 7PM

  • Tuesday, January 4: Return to Regular Office and Support hours


We apologize for any inconvenience this may cause and thank you in advance for your patience and understanding as we allow our staff to enjoy the holidays with their families.

From our family to yours, we wish you a very Merry Christmas and a Happy, Healthy New Year! We look forward to serving you in 2011.

All the best,

Management & Staff
Nucleus Information Service Inc.

New Products & Changes to Existing Services - November 17, 2010
*** Effective November 2010, Nucleus is extremely pleased to announce the following changes to our service offerings: ***

Now offering Internet over Cable:
(Currently available in Calgary, Airdrie, Canmore, Cochrane, Chestermere, Okotoks)
For more information, please contact our sales department or click HERE.

New Bandwidth Limits on all Plans:

In direct response to the recent news of other providers introducing lower bandwidth caps and slower overall speeds, we have decided to do the opposite and raise the bandwidth limits on all plans with the exception of our business lite package.

Below is a chart of the new bandwidth limits that are now in place. This translates into a 50% increase without any additional charges!

Business 3        150 GB
Business 3.0        200 GB
Business 6        250 GB
Business 6.0        250 GB
Business Lite    70 GB
Home 3.0        150 GB
Home 6.0        200 GB
Home Lite 3.0        100 GB
Home Lite 6.0        200 GB
Personal 3        100 GB
Personal 6        200 GB

New Business DSL Packages:

We have made some significant changes to the way we price our Business DSL packages. All of our old business DSL packages will no longer be available for sale but will be grandfathered for those clients who would like to continue purchasing them.

New pricing information and features can be found HERE

If you would like to move to one of these new plans or would like additional information, please do not hesitate to contact us using the information below.

Email: sales@nucleus.com
Phone: Calgary: 403-209-0000 Edmonton: 780-413-1700 Toll Free: 1-888-682-5387

We hope these changes will greatly benefit our client base. Thank you very much for your past and continued patronage, your support is greatly appreciated. If you have any questions or concerns, please feel free to reply to this message or contact our office using the numbers above.

Best regards,

Management and Staff
Nucleus Information Service Inc.

Nucleus is ... "Everything Internet"

Nucleus Newsletter - Volume 2, Issue 4 - November 17, 2010
We apologize for the delay but our latest newsletter has just been released. If you would like to view a copy, please click HERE

Support Closure - Sunday, November 14, 2010 - November 5, 2010
Please be advised that our support lines will be closed on Sunday, November 14/10 so that our staff may attend our annual Christmas party.

They will re-open at 8AM on Monday.

We apologize for any inconvenience this may cause and thank you for your understanding.

Office & Support Closure - Thanksgiving - October 4, 2010
Please be advised that our offices and support lines will be closed on Monday, October 11, 2010 so our staff may enjoy the Thanksgiving holiday with their families.

Support will re-open on Tuesday at 8AM with the offices opening at 9AM.

Thank you for your understanding, have a safe and happy long weekend!

Best regards,

Management & Staff
Nucleus Inc.

Office & Support Closure - Labour Day - August 30, 2010
Please be advised that our offices and support lines will be closed on Monday, September 6, 2010 so our staff may enjoy the holiday with their families.

Support will re-open on Tuesday at 8AM with the offices opening at 9AM.

Thank you for your understanding, have a safe and happy long weekend!

Best regards,

Management & Staff
Nucleus Inc.

Fake Email "System Administrator Update!" - August 13, 2010
Nucleus Information Service is advising it's users to ignore an email with the subject line 'System Administrator Update!'. This email was not sent from our system adminstrators and is simply a phishing attempt.

If you have any questions or concerns regarding the matter please feel free to contact our trained and friendly technical support staff at support@nucleus.com and they will be more than happy to answer any questions or concerns that you might have.



Office & Support Closure - Heritage Day - July 27, 2010
Our office and support lines will be closed on Monday, August 2/10 in recognition of Heritage Day.

Support will re-open on Tuesday the 3rd at 8AM with the offices opening at 9AM.

We are sorry for any inconvenience this may cause and thank you for your understanding.

From all of us here at Nucleus, we wish you and yours all the best for a safe and happy long weekend!

July Newsletter Available - July 12, 2010
The July edition of our quarterly Newsletter is now complete and online. If you would like to read what's new with Nucleus, please click HERE

Thank you for your continued support!

Best regards,

Management & Staff
Nucleus Inc.

*** PLEASE NOTE: This document is in .pdf format, you will require the adobe reader in order for this to display properly. You can download a copy by clicking HERE

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Office Closure - Parade Day - June 29, 2010
Please be advised that our our Calgary office will be closed from 9 - 11 on Friday, July 9, 2010 due to the Stampede Parade. Support will be open during this time.

We are sorry for any inconvenience this may cause and appreciate your understanding.

Happy Stampede!

Maintenance Window June 5, 2010 - May 19, 2010
We are writing to inform you of a maintenance window, scheduled for early Saturday morning (June 5, 2010), from 12am to 5am ET (5am to 10am GMT). During this window, upgrades will be performed to our network infrastructure.

Please be advised that during this maintenance window intermittent disruptions will take place for some of our hosted websites.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus' infrastructure and services.

Thank you for your continued patronage,

Nucleus Network Operations
noc@nucleus.com

Office & Support Closure - Victoria Day - May 18, 2010
Our office and support lines will be closed on Monday, May 24/10 in recognition of Victoria Day.

Support will re-open on Tuesday at 8AM with the offices opening at 9AM.

We are sorry for any inconvenience this may cause and thank you for your understanding.

From all of us here at Nucleus, we wish you and yours all the best for a safe and happy long weekend!

Nucleus Wins Business Ethics Award - May 6, 2010
Nucleus is extremely pleased to announce that we have received the 2010 BBB Business Ethics Award in the Small Business Category.

The full press release can be found
HERE

Nucleus is extremely pleased to announce that we have received the 2010 BBB Business Ethics Award in the Small Business Category. (press release attached)

This award is something we are extremely proud of. It means that all the hard work we do to ensure we are a fair, honest and reliable company has finally been recognized. We certainly could not have won this award without our fantastic employees who on a daily basis demonstrate why we are deserving of receiving this honor.

Thank you to the BBB, our staff and to our loyal customer base for your continued support and patronage.

Best regards,

Cheryl McDonald
Chief Operations Officer
Nucleus Inc.

April Newsletter - April 28, 2010
The April edition of our quarterly Newsletter is now complete and online. If you would like to read what's new with Nucleus, please click HERE

Thank you for your continued support!

Best regards,

Management & Staff
Nucleus Inc.

*** PLEASE NOTE: This document is in .pdf format, you will require the adobe reader in order for this to display properly. You can download a copy by clicking HERE

If you do not want the google toolbar installed, please be sure to uncheck the checkbox beside it.

Office & Support Closure - Good Friday - April 1, 2010
Please be advised that our offices and support lines will be closed Friday, April 2, 2010 in recognition of Good Friday.

Support will re-open at 9AM on Saturday the 3rd with the offices open on Monday the 5th.

We are sorry for any inconvenience this may cause and thank you for your understanding.

We wish you all a safe and happy Easter!

Regards,

Management & Staff
Nucleus Inc.

Maintenance Window April 11th - April 1, 2010
As part of our continuing efforts to maintain and enhance the overall reliability and efficiency of Nucleus' services, we have a Maintenance Window on Sunday April 11th, 2010, from 1:00 am - 4:00 am MDT. During the outage period, there will be intermittent outages to your email.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus' infrastructure and services.

Thank you for your continued patronage,

Nucleus Network Operations
noc@nucleus.com

Upcoming Maintenance Window - March 23, 2010
As part of our continuing efforts to maintain and enhance the overall reliability and efficiency of Nucleus' services, we have a maintenance window on Monday March 29th from 1:00 AM to 5:00 AM in the Calgary area and on Tuesday March 30th from 1:00 AM to 5:00 AM in the Edmonton area. During this time period, Nucleus customers could experience intermittent outages of up to 30 minutes with their Internet access.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus' infrastructure and services.

Thank you for your continued patronage,

Nucleus Network Operations
noc@nucleus.com

Maintenance Window Mar 9th - March 1, 2010
As part of our continuing efforts to maintain and enhance the overall reliability and efficiency of Nucleus' services, we have a Maintenance Window from 11:00 PM on Tuesday March 9th to 7:00 AM Wedenesday March 10th. During this time period, Nucleus customers could experience intermittent outages to Internet access.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus' infrastructure and services.

Thank you for your continued patronage,

Nucleus Network Operations
noc@nucleus.com

Fake 'Conficker.B Infection Alert' spam - February 19, 2010
Nucleus Information Service is advising it's users to take extra precautions if you recieve an email with the subject line 'Conficker.B Infection Alert'.

As has been confirmed by Ziff Davis, this email is carrying an attachment with scareware. Simply delete the message. It did not come from the Microsoft support team.

For more details see the ZIff Davis site:

Fake 'Conficker.B Infection Alert' spam campaign drops scareware

If you have any questions or concerns regarding the matter please feel free to contact our trained and friendly technical support staff at noc@nucleus.com and they will be more than happy to answer any questions or concerns that you might have.



Office & Support Closure - Family Day - February 5, 2010
Please be advised that our offices and support lines will be closed on Monday, February 15, 2010 in recognition of Family Day. We will re-open on Tuesday the 16th at 8AM for support and 9AM for the offices.

We are sorry for any inconvience this may cause and thank you in advance for your understanding.

Have a great long weekend and enjoy the holiday with your Family!

Best regards,

Management & Staff
Nucleus Inc.


Scotiabank Online Payments - February 1, 2010
Due to some recent changes with their fee structure, effective April 1, 2010 we will no longer be accepting payments through Scotiabanks online bill payment system.

Currently we accept payments via the following methods:

- Cash/Cheque & Credit cards in both our Calgary and Edmonton offices
- Debit in our Calgary office only
- Credit cards over the phone or online at: http://www.mynucleus.ca/myaccount/invoice.cfm
- Mail cheques/money orders to:
1835B 10th Avenue S.W. Calgary, AB   T3C 0K2
- Electronically through: TD Canada Trust, CIBC, Royal Bank, Alberta Treasury Branch, First Calgary Financial, BC Credit Union (Citizens Bank) or Bank of Montreal

We are extremely sorry for any inconvenience this may cause and hope one of these other methods of payment will be suitable for you.

If you have any questions or concerns, please do not hesitate to contact us at your convenience.

Regards,

Nucleus Billing Department
billing@nucleus.com

January Newsletter Released - January 19, 2010
Happy New Year!

Our quarterly Newsletter is now complete and online. If you would like to read what's new with Nucleus, please click HERE

We wish you all the very best in 2010!

Best regards,

Management & Staff
Nucleus Inc.

*** PLEASE NOTE: This document is in .pdf format, you will require the adobe reader in order for this to display properly. You can download a copy by clicking HERE

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Web Hosting Credits - December 28, 2009
Please be advised: As of January 1, 2010 our grandfathered web hosting credits will be reduced to reflect the new lower hosting prices.

Holiday Office Hours - December 21, 2009
Please note that our offices and support lines will be closed the following days/times during the holiday season.

Thursday, December 24/09 - Office & Support lines closed at 3PM
Friday, December 25/09 - Office and Support lines closed
Saturday, December 26/09 - Office and Support lines closed

Thursday, December 31/09 - Office and Support lines closed at 3:PM
Friday, January 1/10 - Office and Support lines closed

We apologize for any inconvenience this may cause and thank you in advance for your understanding.

From our family to yours, we wish you all the very best for a safe and happy holiday season and look forward to serving you in the New Year!

Merry Christmas!

Management & Staff
Nucleus Inc.

Support Closure - Sunday Nov. 22/09 - November 20, 2009
Please be advised that our support lines will be closed on Sunday, November 22/09 so that our staff may attend our annual Christmas party.

They will re-open at 8AM on Monday.

We apologize for any inconvenience this may cause and thank you for your understanding.

Nucleus Newsletter Issue 4 - October 19, 2009
Our quarterly Newsletter is now complete and online. If you would like to read what's new with Nucleus, please click HERE

Please note that this document is in .pdf format, you will require the adobe reader in order for this to display properly. You can download a copy HERE.

If you do not want the google toolbar installed, please ensure you uncheck the checkbox beside it.

Best regards,

Management & Staff
Nucleus Inc.

Office & Support Closure - Thanksgiving - October 6, 2009
Our offices and support lines will be closed on Monday, October 12, 2009 in recognition of the Thanksgiving holiday.

Support will re-open on Tuesday morning at 8AM with the offices opening at 9AM.

We are sorry for any inconvenience this may cause and thank you for your understanding.

We wish you and yours all the best for the holiday... have a happy and safe long weekend!

Office & Support Closure - Labour Day - August 31, 2009
Please be advised that our offices and support lines will be closed on Monday, September 7, 2009 so our staff may enjoy the holiday with their families.

Support will re-open on Tuesday at 8AM with the offices opening at 9AM.

Thank you for your understanding, have a safe and happy long weekend!

Hosting Plan/Pricing Changes - August 26, 2009
Dear Valued Hosting Client:

Nucleus is extremely pleased to announce changes to our hosting packages and pricing. Pricing on all of our monthly hosting packages will be reduced effective September 1, 2009. Your account will be automatically adjusted to ensure you get the new lower rates on your next billing cycle.

Changes are as follows:

Tier 1 Hosting - will now be called Hosting Essentials and will be priced at $24.95/month

Tier 2 Hosting - has been discontinued but anyone who currently has this level of hosting will be able to continue using this package and will be priced at $39.95/month

Tier 3 Hosting - will now be called Hosting Professional and will be priced at $49.95/month

Tier 3 Hosting Plus 400 - will now be called Hosting Professional Plus 400 and will be priced at $89.95/month

Tier 3 Hosting Plus 1250 - will now be called Hosting Professional Plus 1250 and will be priced at $274.95/month

Webspace and transfer limits on all of these packages have also been increased. Discounts will still apply for non-profit organizations or if you purchase 6 months (buy 5 get 1 free) or 1 year in advance (buy 9 get 3 free). GST is not included in the above pricing.

Our yearly starter package has been discontinued but anyone currently on this level of hosting will be able to continue utilizing this package. Yearly pricing on our starter package has not changed.

If you would like additional information or have any questions on these changes or any of our products and services, please feel free to contact our sales department, they will be more than happy to answer any questions you may have. Sales can be reached at:

Email: sales@nucleus.com
Phone: Calgary: 403-209-0000 Edmonton: 780-413-1700 Toll Free: 1-888-682-5387

We hope these changes will greatly benefit our client base. Thank you very much for your past and continued patronage, your support is greatly appreciated. If you have any questions or concerns, please feel free to reply to this message or contact our office using the numbers above.

Best regards,

Management and Staff
Nucleus Information Service Inc.
http://www.nucleus.com   http://www.mynucleus.ca

Nucleus is ... "Everything Internet"

Maintenance Window Sept 6th - August 24, 2009
As part of our continuing efforts to maintain and enhance the overall reliability and efficiency of Nucleus' services, we have a Maintenance Window on Sunday September 6th, 2009, from 1:00 am to 2:00 am MDT. During this time period, there will be intermittent outages to your Internet access for customers on DSL.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus' infrastructure and services.

Thank you for your continued patronage,

Nucleus Network Operations
noc@nucleus.com

Maintenance Window Aug 23rd - August 5, 2009
As part of our continuing efforts to maintain and enhance the overall reliability and efficiency of Nucleus' services, we have a Maintenance Window on Sunday August 23rd, 2009, from 1:00 am to 3:00 am MDT. During this time period, there will be intermittent outages to your Internet access for customers on DSL.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus' infrastructure and services.

Thank you for your continued patronage,

Nucleus Network Operations
noc@nucleus.com

Nucleus Newsletter Issue 3 - July 30, 2009
Our quarterly Newsletter is now complete and online. If you would like to read what's new with Nucleus, please click HERE

Please note that this is in .pdf format, you will require the adobe reader in order for this to display properly. You can download a copy HERE.

If you don't want the google toolbar installed, please ensure you uncheck the checkbox beside it.

Office & Support Closure - Heritage Day - July 28, 2009
Please be advised that our offices and support lines will be closed on Monday, August 3, 2009 so our staff may enjoy the holiday with their families.

Support will re-open on Tuesday at 8AM with the offices opening at 9AM.

Thank you for your understanding, have a safe and happy long weekend!

Emergency Maintenance Window July 15th - July 14, 2009
As part of our continuing efforts to maintain and enhance the overall reliability and efficiency of Nucleus' services, we have an Emergency Maintenance Window on July 15th, 2009 at 5:00 AM MDT ending at 7:00am. This will involve a brief outages that will affect Dialup, Newsgroup, and Mail authentication.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus' infrastructure and services.

Thank you for your continued patronage,

Nucleus Network Operations
noc@nucleus.com

Office & Support Closure (July 1 & July 3/09) - June 24, 2009
Our offices and support lines will be closed on Wednesday, July 1/09 in recognition of Canada Day.

Support will re-open at 8AM on Thursday the 2nd with the office opening at 9 AM.

As well, our Calgary office will not open until 11AM on Friday, July 3/09 due to the Stampede Parade. Support will not be affected during this time.

We apologize for any inconvenience these closures may cause and thank you in advance for your understanding.

Have a safe and happy holiday!

Regards,

Management & Staff
Nucleus Inc.

Maintenance Window June 7th - May 26, 2009
As part of our continuing efforts to maintain and enhance the overall reliability and efficiency of Nucleus' services, we have a Maintenance Window on Sunday June 7th, 2009, from 2:00 am - 4:00 am MDT. During this time period, there will be intermittent outages to your Internet access.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus' infrastructure and services.

Thank you for your continued patronage,

Nucleus Network Operations
noc@nucleus.com

Office & Support Closure - Victoria Day - May 11, 2009
Our office and support lines will be closed on Monday, May 18/09 in recognition of Victoria Day.

Support will re-open on Tuesday the 19th at 8AM and the offices will open at 9AM.

We are sorry for any inconvenience this may cause and wish you all a very safe and fun long weekend. Enjoy!

Network Maintenance May 5th - Vancouver, BC - April 28, 2009
Please be advised that TELUS will be performing network maintenance on Tuesday May 5th between 01:00AM and 05:00AM. Nucleus DSL customers in Vancouver may experience interruptions in service during this time.

We appreciate your patience during this time and we are sorry for any inconvenience.

Nucleus Network Operations

Emergency Network Maintenance - Calgary NW - April 22, 2009
Please be advised that TELUS will be doing emergency maintenance at the Crowchild Central Office wiring and phone center on Wednesday April 22nd between 11:00PM and 11:59PM. Nucleus DSL customers in Calgary NW area may experience short 5 to 10 minute interruptions in service.

We appreciate your patience during this time and we are sorry for any inconvenience.

Nucleus Network Operations

Nucleus Newsletter Issue 2 - April 22, 2009
Our quarterly Newsletter is now complete and online. If you would like to read what's new with Nucleus, please click HERE

Please note that this is in .pdf format, you will require the adobe reader in order for this to display properly. You can download a copy HERE. If you don't want the google toolbar installed, please ensure you uncheck the checkbox beside it.

Office & Support Closure - Good Friday - April 6, 2009
Please be advised that our offices and support lines will be closed on Friday, April 10/09 in recognition of Good Friday.

Support we re-open on Saturday the 11th at 9AM.

Email: support@nucleus.com

Phone:
Calgary: 403-509-4960
Edmonton: 780-421-0007
Toll Free: 1-888-466-6336

Our offices will re-open at 9AM on Monday the 13th. We are sorry for any inconvenience this may cause.

Have a great long weekend and a safe and Happy Easter!

Maintenance Window March 29th - March 20, 2009
As part of our continuing efforts to maintain and enhance the overall reliability and efficiency of Nucleus' services, we have a Maintenance Window on Sunday March 29th, 2009, from 1:00 am - 2:00 am MDT. During the maintenance window, there could be intermittent outages with DSL service in Alberta and BC.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus' infrastructure and services.

Thank you for your continued patronage,

Nucleus Network Operations
noc@nucleus.com

Employment Opportunity - P/T Evening/Weekends - March 16, 2009
We are currently seeking a part time Technical Support Specialist to work on our help desk. The successful candidate must be dependable, flexible, computer literate and have a pleasant telephone manner.

Primary Roles & Responsibilities:

- Responding to incoming calls from business and residential clients for the support of high speed internet and other related services.
- Repairing customer computers in an office environment.
- Working with a team to establish solutions for clients regarding their network setup and implementation.
- Working with clients via a variety of technological mediums such as phone, email and live chat.
- Following up with customers to ensure needs are met.

Skills & Experience Requirements:

- Self motivated, enthusiastic, confident, patient and persistent.
Interest in the Internet, computers and networking.
- Ability to work in a team environment.
- Excellent business, relationship and interpersonal skills.
- Strong communicator, specifically excellent listening and logic skills.
- Able to clearly communicate with clients.

This is an entry level position with an opportunity for advancement for the right candidate. If you have the drive, the desire and the skill sets required to be successful, please send your resume along with a cover letter stating salary expectations and availability to resumes@nucleus.com

Only those candidates who are selected for an interview will be contacted.

Emergency Maintenance Window March 5th - March 5, 2009
As part of our continuing efforts to maintain and enhance the overall reliability and efficiency of Nucleus' services, we have an Emergency Maintenance Window on Thursday March 5th, 2008 at 9:15 pm MDT. This will involve a brief 10 minute outage that will affect Dialup, Newsgroup, and Mail authentication.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus' infrastructure and services.

Thank you for your continued patronage,

Nucleus Network Operations
noc@nucleus.com

Office Closure - Family Day - February 13, 2009
Please be advised that our Offices and Technical Support lines will be closed on Monday, February 16, 2009 in recognition of Family Day.

Support will re-open at 8AM and our offices at 9AM on Tuesday the 17th.

We are sorry for any inconvenience this may cause.

Maintenance Window March 1st - February 11, 2009
As part of our continuing efforts to maintain and enhance the overall reliability and efficiency of Nucleus' services, we have a Maintenance Window on Sunday March 1st, 2009, from 1:00 am - 3:00 am MDT. During the outage period, there will be intermittent outages to your Internet access and email.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus' infrastructure and services.

Thank you for your continued patronage,

Nucleus Network Operations
noc@nucleus.com

Personal Information Requests - January 26, 2009
Over the past few days we have been seeing an increase in the number of phishing email messages that are being sent to our clients. Please keep in mind that Nucleus and other legitimate companies will never send an email requesting username and password information. You should never send this information to anyone; passwords are to be kept confidential and should never be released to a third party.

If you receive any emails that ask you to send this or any other personal information (including credit card details) to them, please delete it immediately as it is not a valid request. If a third party gets a hold of this information, they will use it for fraudulent purposes.

If you have received one of these messages and did provide this information via email, please contact us immediately as we will need to have your passwords changed to avoid any future security threats.

If you have any questions or concerns on this, please feel free to contact our support department by phone at (403) 509-4960, (780) 448-0460 or 1-888-466-6336 or via email to: support@nucleus.com

Best regards,

Management & Staff
Nucleus Information Service Inc.

Support Closed - Jan. 25/09 - January 25, 2009
Due to a family emergency our support lines will be closed today. If you require assistance, please call our support lines and leave a message - someone will get back to you as soon as possible. You may also send an email to support@nucleus.com

Thank you for your patience and understanding, we apologize for any inconvenience this may cause.

Sincerely,

Management & Staff
Nucleus Inc.

Nucleus Welcome to 2009 Newsletter. - January 19, 2009
The newest version of the Nucleus Newsletter is now online and ready for your viewing pleasure. Please click the link to view.

Holiday Closures & Hours - December 17, 2008
During the holiday season, please be advised of the following Office and Technical Support Closures:

Wednesday, December 24, 2008 - Technical Support will be closed at 5PM
Thursday, December 25, 2008 - Closed
Friday, December 26, 2008 - Closed
Saturday, December 27, 2008 - Technical Support open from 9AM - 5PM, Administration open from 10 AM - 2PM
Sunday, December 28, 2008 - Technical Support open from 9AM - 5PM

We will resume normal office and support hours on Monday, December 29, 2008.

Wednesday, December 31, 2008 - Technical Support will be closed at 5PM
Thursday, January 1, 2009 - Closed

We will resume normal office and support hours on Friday, January 2, 2009.

Thank you for your understanding and your continued patronage, we apologize for any inconvenience this may cause.

We would also like to take this opportunity to wish everyone a very Happy and Safe holiday season. We look forward to serving you in 2009.

Seasons greetings,

Management & Staff
Nucleus Inc.


Technical Support Closure - December 14/08 - December 14, 2008
Due to the weather and a staffing problem, Technical Support will be closed today.

We are extremely sorry for any inconvenience this may cause and thank you in advance for your understanding.

Support will re-open at 8AM Monday morning.

Regards,

Management & Staff
Nucleus Inc.

Technical Support Closure - December 7/08 - December 1, 2008
Please be advised that our technical support lines will be closed on Sunday, December 7/08 to allow our staff to participate in our annual Staff Christmas party.

Support will re-open on Monday, December 8/08 at 8 AM.

We appreciate your understand and apologize for any inconvenience this may cause.

Maintenance Window November 24th, 2008 - November 13, 2008
As part of our continuing efforts to maintain and enhance the overall reliability and efficiency of Nucleus' services, we have a Maintenance Window on Monday November 24th, 2008, from 10:01 pm - 1:00 am MDT. An interruption of 20 minutes will occur during the maintenance window. Babytel customers will not be able to make or receive calls to their equipment.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus' infrastructure and services.

Thank you for your continued patronage,

Nucleus Network Operations
noc@nucleus.com

Office Closure - Remembrance Day - November 6, 2008
Please be advised that our Offices and Technical Support lines will be closed on Tuesday, November 11, 2008 in recognition of Remembrance Day.

Support will re-open at 8AM and our offices at 9AM on Wednesday the 12th.

We are sorry for any inconvenience this may cause.

Maintenance Window November 7th - November 4, 2008
As part of our continuing efforts to maintain and enhance the overall reliability and efficiency of Nucleus' services, we have a Maintenance Window on Friday November 7th, 2008, from 1:00 am - 2:00 am MDT. During the outage period, Babytel customers will not be able to make or receive calls to their equipment.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus' infrastructure and services.

Thank you for your continued patronage,

Nucleus Network Operations
noc@nucleus.com

Maintenance Window Nov 23rd - October 30, 2008
As part of our continuing efforts to maintain and enhance the overall reliability and efficiency of Nucleus' services, we have a Maintenance Window on Sunday November 23rd, 2008, from 2:00 am - 5:00 am MDT. There will be a few interruptions in Email services during this time.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus' infrastructure and services.

Thank you for your continued patronage,

Nucleus Network Operations
noc@nucleus.com

Emergency Maintenance Window Oct 23rd - October 23, 2008
As part of our continuing efforts to maintain and enhance the overall reliability and efficiency of Nucleus' services, we have an Emergency Maintenance Window on Thursday October 23rd, 2008 at 2:00 pm MDT. This will involve a 5 minute outage to allow for installation of a urgent Windows update.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus' infrastructure and services.

Thank you for your continued patronage,

Nucleus Network Operations
noc@nucleus.com

Discontinuation of iPass Roaming Services - October 17, 2008
As of December 1, 2008 - Nucleus clients will no longer have access to iPass using their Nucleus accounts. We have been notified by iPass that we are not large enough for them to continue to support.

We do have local numbers for dialup access in most major centers in Canada, if you would like more information on our local access numbers, please see our support section at:

http://www.mynucleus.ca/support/

We appreciate your past patronage and are extremely sorry for any inconvenience this change will cause you.

Best regards,

Management
Nucleus Inc.

Maintenance Window Oct 23rd - October 17, 2008
As part of our continuing efforts to maintain and enhance the overall reliability and efficiency of Nucleus' services, we have a Maintenance Window on Thursday October 23rd, 2008, from 1:00 am - 2:00 am MDT. During the outage period, Babytel customers will not be able to make or receive calls to their equipment.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus' infrastructure and services.

Thank you for your continued patronage,

Nucleus Network Operations
noc@nucleus.com

Office Closure - Election Day - October 14, 2008
Our offices will be closing at 4:30 PM today to allow our staff 3 consecutive hours to get to the polling stations.

Support will remain open until 9 PM.

We appreciate your understanding on this issue and apologize for any inconvenience this may cause.

Office Closure - Thanksgiving - October 6, 2008
Please be advised that our offices and support lines will be closed on Monday, October 13, 2008 in recognition of Thanksgiving Day.

Support lines will re-open on Tuesday the 14th at 8AM and the offices will open at 9AM.

We are sorry for any inconvenience this may cause and thank you for your understanding.

Have a Safe and Happy Thanksgiving!

Regards,

Management & Staff
Nucleus Inc.

Maintenance Window Oct 5th - September 19, 2008
As part of our continuing efforts to maintain and enhance the overall reliability and efficiency of Nucleus' services, we have a Maintenance Window on Sunday October 5th, 2008, from 2:00 am - 4:00 am MDT. There may be a few interruptions in Email, Dial-up and News services authentication during this time.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus' infrastructure and services.

Thank you for your continued patronage,

Nucleus Network Operations
noc@nucleus.com

New Office Hours - September 18, 2008
Please be advised that as of October 1, 2008 our Calgary office will no longer be open on Saturdays. Both our Calgary and Edmonton offices will be open Monday - Friday from 9AM - 5PM.

If you do need to drop payment off, there is a mail slot available at the front door that can be used to drop payment off after hours. If this is not convenient and you would like to make payment arrangements, please contact our billing department during the week and we will be more than happy to work something out for you.

This will not affect Technical Support, the support lines will remain open from 9 AM - 5 PM on the weekends and from 8AM - 9PM during the week.

We apologize for any inconvenience this may cause and thank you for your continued patronage.

Sincerely,

Management & Staff
Nucleus Inc.

Office Closure - Labour Day - August 27, 2008
Our office and support lines will be closed on Monday, September 1, 2008 in recognition of Labour Day

Our support lines will re-open at 8AM on Tuesday the 2nd.

We are sorry for any inconvenience this may cause. Have a safe and happy long weekend.

Maintenance Window Sept 8th - August 22, 2008
As part of our continuing efforts to maintain and enhance the overall reliability and efficiency of Nucleus' services, we have a Maintenance Window on Monday Sept 8th, 2008, from 2:00 am - 4:00 am MDT. There may be a few interruptions in Email, Dial-up and News services during this time.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus' infrastructure and services.

Thank you for your continued patronage,

Nucleus Network Operations
noc@nucleus.com

Office Closure - Heritage Day - July 30, 2008
Our office and support lines will be closed on Monday, August 4, 2008 in recognition of Heritage Day.

Our support lines will re-open at 8AM on Tuesday the 5th.

We are sorry for any inconvenience this may cause. Have a safe and happy long weekend.

Office Closure - Canada Day & Parade Day - June 26, 2008
Please be advised that our offices and support lines will be closed on Tuesday, July 1/08 in recognition of Canada Day. Support lines will re-open at 8 AM Wednesday the 2nd and the offices will open at 9.

Also, our Calgary office will be closed from 9 - 11 on Friday, July 4, 2008 due to the Stampede Parade. Support will be open during this time.

We are sorry for any inconvenience this may cause and appreciate your understanding.

Have a safe and happy Canada Day!

Office Closure - Victoria Day - May 8, 2008
Please be advised that our offices and support lines will be closed on Monday, May 19/08 in recognition of Victoria Day. We will re-open on Tuesday, May 20/08 at 8:00 AM for Support and 9:00 AM for the offices.

We are sorry for any inconvenience this may cause and thank you in advance for your understanding.

Have a very safe and great long weekend.

Maintenance Window May 5th - April 28, 2008
As part of our continuing efforts to maintain and enhance the overall reliability and efficiency of Nucleus' services, we have a Maintenance Window on Monday May 5th, 2008, from 2:00 am - 4:00 am MDT. There may be a few brief interruption in Email and Dial-up during this window

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus' infrastructure and services.

Thank you for your continued patronage,

Nucleus Network Operations
noc@nucleus.com

Office Closure - Friday, April 25 - April 17, 2008
Please be advised that our Edmonton Office will be closed all day and our Calgary office will be closing at 3:00 PM on Friday, April 25th for our Annual Open House.

Technical Support hours will not be impacted, support will be available from 8AM - 9PM as usual.

The office will re-open at 9AM on Saturday morning.

We apologize for any inconvenience this may cause and thank you for your understanding.

Office Closure - Good Friday - March 17, 2008
Our offices and support lines will be closed on Friday, March 21, 2008 in recognition of Good Friday.

Tech Support and the Calgary office will re-open on Saturday, March 22, 2008 at 9:00 AM.

We are sorry for any inconvenience this may cause. Have a safe and Happy Easter!

Regards,

Management & Staff
Nucleus Inc.

Maintenance Window March 25th - March 12, 2008
As part of our continuing efforts to maintain and enhance the overall reliability and efficiency of Nucleus' services, we have a Maintenance Window on Sunday March 30th, 2008, from 2:00 pm - 4:00 pm MDT. There maybe a few brief interruptions in service during this window.

UPDATE:
Due to unforeseen circumstances we have had to change the maintenance window. The new times are as follows:

- March 25th, 2008, from 5:00 am - 8:00 am MDT

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus' infrastructure and services.

Thank you for your continued patronage,

Nucleus Network Operations
noc@nucleus.com

Employment Opportunity - March 5, 2008
We are currently searching for a friendly, hard working individual to fill the demanding role of Account Representative within our Calgary office. This is an entry level position, no experience is necessary as we are willing to train the right person.

The ideal candidate must possess excellent customer service skills, can multi-task/prioritize and maintain their composure under stressful circumstances. Familiarity with the Internet as well as the Microsoft Office Suite would be a definite asset.

Hours are 9 to 5 Monday thru Friday, base salary with an opportunity to earn commissions plus dental & medical benefits as well as a company pension plan are included after successfully completing a 3 month probation period. Duties will include, taking calls & answering all customer questions, processing paperwork & placing orders, customer correspondence & follow-up and all other duties related to the sales process.

Qualifications
o Customer service focused
o Self starter with ability to cope in high pressure situations
o Ability to work with changes in a positive manner
o Ability to problem solve and implement
o Strong communication ability both written and verbal
o Attentive and active listening skills
o Excellent organizational ability and time management skills in dealing with multiple projects
o Detail oriented
o Interpersonal savvy; uses diplomacy and tact

If you have the drive, the desire and the skill sets required to be successful, please forward your resume to us via e-mail or fax, stating salary expectations and availability.

Email: resumes@nucleus.com
Fax: (403) 541-9474

Please note that only candidates selected for an interview will be contacted.

Office Closure - Family Day - February 14, 2008
Our offices and support lines will be closed on Monday, February 19, 2008 in recognition of Family Day.

Tech Support will re-open at 8AM on Tuesday the 19th with the offices opening at 9AM.

We are sorry for any inconvenience this may cause. Have a wonderful long weekend!

Regards,

Management & Staff
Nucleus Inc.

Recent DSL Service Interruption. - February 13, 2008
As I am sure you are aware, Nucleus experienced a large network outage of our DSL service in Alberta and British Columbia, lasting approximately 24 hours. While the DSL service was indeed still operational, the data that passes on the DSL network was heavily impeded; leaving the service that you require for your day to day activities unavailable to you.

Troubleshooting on this issue started at around 8AM February the 12th when it was first discovered. The network and infrastructure Nucleus utilizes to deliver your service is very large and encompasses two provinces. As such, finding this particular problem proved to be a daunting task. Nucleus, like many other communication companies around the world today, relies on many different vendors for hardware, software, and infrastructure. This particular outage was tracked to a communications link between Telus and Nucleus. Telus technical staff worked with Nucleus to discover and eventually fix the issue around midnight of the same day.

The entire Nucleus staff and I are proud of what we have built in the last 15 years. Nucleus strives to deliver to you the best level of service we can, we understand that you require not only great customer service, but a reliable service.   We constantly strive to be reliable and the best at what we do, which we have proven in the past, but perhaps let you down on February 12th. I can't say enough about the people that service your account here at Nucleus.   The sales, technical and administration staff is here to help our clients and I think they shone even brighter yesterday.

We value your business, when we or our infrastructure fails, your faith in us fails. I apologize for the service outage you faced yesterday, and for the troubles I am sure it caused. We will endeavour to learn from this experience to avoid it in the future. Technology comes with its ups and downs, I think yesterday proved to be a down day.

Your understanding and patience was greatly appreciated during this outage. We look forward to providing you continued reliable and quality service into the future.

Sincerely,

Dave E. Berzins (berzins@nucleus.com)
President, Nucleus Inc.

Maintenance Window Jan 27th - January 18, 2008
As part of our continuing efforts to maintain and enhance the overall reliability and efficiency of Nucleus' services, we have a Maintenance Window on Sunday January 27th, 2008, from 12:00 pm - 12:30 pm MDT. There may be a few brief interruptions in Email during this window

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus' infrastructure and services.

Thank you for your continued patronage,

Nucleus Network Operations
noc@nucleus.com

Office & Support Holiday Hours - December 10, 2007
During the holiday season our Offices and Technical Support will be closed on the following dates:

- Saturday, December 22/07: Our Calgary office will only be open from 9AM to 3PM but Support will be open until 5PM
- Sunday, December 23/07: Support open from 9AM to 5PM

- Monday, December 24/07: Support open from 8AM to 5PM, Offices are open from 9AM to 5PM
- Tuesday, December 25/07: Closed
- Wednesday, December 26/07: Closed

Normal office hours will resume on Thursday, December 27/07 (Support 8AM to 9PM, Office 9AM to 5PM)

- Monday, December 31/07 - Support open from 8AM to 6PM, Offices open from 9AM to 5PM
- Tuesday, January 1/08 - Closed

Normal office hours will resume on Wednesday, January 2/08

We are sorry for any inconvenience this may cause. Emergency support is available for system wide outages throughout the holiday season; please follow the voice prompts on our support lines (403) 509-4960 in Calgary, (780) 448-0460 in Edmonton or Toll Free at 1-888-466-6336 to leave a message for our System Administrators.

If your account is set for renewal on or around the days we are closed, please contact our billing department to ensure that you do not experience any interruptions in services over the holidays.

We would like to take this opportunity to wish all of our clients/friends a safe and happy holiday season! Thank you for your past patronage, we look forward to serving you in 2008.

Seasons Greetings!

Management & Staff
Nucleus Inc.

Wanted - Customer Service Specialist - November 19, 2007
We are seeking an enthusiastic & organized team player to fill this demanding role. To succeed you will need excellent interpersonal & organizational skills, collections experience, the ability to work with minimal supervision and an exceptional telephone manner.

Experience using Windows XP, Quickbooks, Microsoft Office and the Internet would be a definite asset.

Duties would include collections, accounts receivable, reception relief, customer service, filing, ordering and helping out Administrative Team as required.

If this position is of interest to you, please send your resume along with a cover letter stating salary expectations and availability to resumes@nucleus.com .

Only those individuals who we choose to interview will be contacted. Thank you in advance for your interest in this position.

Office & Support Closure - October 31, 2007
Due to the Remembrance Day holiday, our office and support lines will be closed on the following dates:

Technical Support Lines will be closed on Sunday, November 11/07.

Our offices will be closed on Monday, November 12/07 and will re-open on Tuesday the 13th at 9:00 AM.

NOTE: Technical Support will be available on Monday the 12th from 9AM to 5PM.

We are sorry for any inconvenience this may cause and thank you for your understanding on this matter.

Thanksgiving Day - October 4, 2007
Please be advised that our offices and support lines will be closed on Monday, October 8/07 in recognition of Thanksgiving.

Support lines will re-open at 8:00 AM on Tuesday the 9th.

Have a safe and happy Thanksgiving!

Maintenance Window Oct 6th, 2007 - September 25, 2007
As part of our continuing efforts to maintain and enhance the overall reliability and efficiency of Nucleus' services, we have a Maintenance Window on Saturday October 6th, 2007, from 6:00 pm - 8:00 pm MDT. There may be a few brief interruptions in Email and Dialup service during this 2 hour window

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus' infrastructure and services.

Thank you for your continued patronage,

Nucleus Network Operations
noc@nucleus.com

Maintenance Window - September 30th - September 17, 2007
There is an upgrade planned to existing core network equipment for September 30th from 1:00 AM to 6:00 AM. All DSL services will be affected and may be down during this time.

Thank you for your patience during this time.

Nucleus Network Operations
noc@nucleus.com

Maintenance Window Wed Sept 19th, 2007 - September 12, 2007
As part of our continuing efforts to maintain and enhance the overall reliability and efficiency of Nucleus' services, we have a Maintenance Window on Wednesday September 19th, 2007, from 6:00 am - 8:00 am MDT. There maybe several brief interruptions in Email and Dialup service during this 2 hour window for all customers

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus' infrastructure and services.

Thank you for your continued patronage,

Nucleus Network Operations
noc@nucleus.com

Labour Day - August 29, 2007
Please be advised that our offices and support lines will be closed on Monday, September 3/07 in recognition of Labour Day.

Support lines will re-open at 8:00 AM on Tuesday the 4th.

Have a safe and happy Labour Day long weekend!

Tuesday, July 10th - Closed AM - July 10, 2007
Please be advised that our Calgary office will be closed between 9AM - 11AM on Tuesday, July 10th for our annual Stampede Breakfast.

Technical Support will be available during this time.

Thank you for your understanding and have a Safe & Happy Stampede!

Canada Day Office Closure - June 25, 2007
Please be advised that our offices will be closed on Monday, July 2/07 in recognition of Canada Day. Our Technical Support lines will be closed on Sunday, July 1/07 but will be available from 9AM - 5PM on Monday, July 2/07.

We will resume normal operations on Tuesday, July 3/07.

We are sorry for any inconvenience this may cause. Thank you and have a Safe Long Weekend!


Maintenance Window Thursday May 31, 2007 - May 24, 2007
As part of our continuing efforts to maintain and enhance the overall reliability and efficiency of Nucleus' infrastructure, we have a Maintenance Window on Thursday, May 31, 2007, from 1:00 am - 5:00 am MDT. There maybe several brief interruptions in service during this 4 hour window for all customers as we upgrade some core network devices.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus' infrastructure.

Thank you for your continued patronage,

Nucleus Network Operations
noc@nucleus.com

Technical Support Position Available - May 14, 2007
Nucleus Information Service Inc is the largest independent Internet Service Providers in Western Canada. Founded in 1993 in Calgary, Nucleus expanded into Edmonton in 1997 and British Columbia in 2000. Nucleus offers a wide range of services to business customers, primarily in the small and medium business sectors, and across all industry segments. Product and service offerings include high speed internet via DSL, fibre, & wireless; web design; web and mail hosting; Voice over IP; technology consulting, and desk top support.

Nucleus is currently recruiting for a Technical Support Representative to work in our Calgary office. We are looking for a self starter who is willing to work with the booming business market and assist our customers with their technical related troubles. We offer a competitive salary and bonus structure, great benefits, a fun work environment & lots of room to grow and learn.

Primary Roles & Responsibilities:

- Responding to incoming calls from business and residential clients for the support of high speed internet and other related services.
- Repairing customer computers in an office environment.
- Working with a team to establish solutions for clients regarding their network setup and implementation.
- Working with clients via a variety of technological mediums such as phone, email and live chat.
- Following up with customers to ensure needs are met.

Skills & Experience Requirements

- Self motivated, enthusiastic, confident, and persistent.
- Interest in computers and networking.
- Ability to work in a team environment.
- Excellent business, relationship and interpersonal skills.
- Post secondary in computer science desirable but not mandatory.
- Strong communicator, specifically excellent listening and logic skills.
- Able to clearly communicate with clients.


This is an entry to junior level position with an opportunity to grow into other positions for the right candidate. If you have the drive, the desire and the skill sets required to be successful, please forward your resume with salary expectations to resumes@nucleus.com, and check us out on the web at www.nucleus.com. Please note that only candidates selected for an interview will be contacted.

Maintenance Window Sunday April 15, 2007 - April 11, 2007
As part of our continuing efforts to maintain and enhance the overall reliability and efficiency of Nucleus' infrastructure, we have a Maintenance Window on Sunday, April 15, 2007, from 4:30 am - 6:30 am MDT. There maybe several brief interruptions in service during this 2 hour window for all customers as we upgrade some core network devices.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus' infrastructure.

Thank you for your continued patronage,

Nucleus Network Operations
noc@nucleus.com

** Finance Charges ** - April 4, 2007
Please be advised that effective June 1, 2007, Nucleus will start enforcing our late fee policy. All accounts over 30 days will be subject to a 2% per month late payment fee (24% per annum) as outlined in our Terms and Conditions. Please be sure to get your payments in promptly to avoid these charges.

Sincerely,

Administration Department
Nucleus Information Service Inc.

Inside Sales Position - March 21, 2007
Nucleus Information Service Inc is the largest independent Internet Service Providers in Western Canada. Founded in 1993 in Calgary, Nucleus expanded into Edmonton in 1997 and British Columbia in 2000. Nucleus offers a wide range of services to business customers, primarily in the small and medium business sectors, and across all industry segments. Product and service offerings include high speed internet via DSL, fibre, & wireless; web design; web and mail hosting; Voice over IP; technology consulting, and desk top support.

Nucleus is currently recruiting for an Inside Account Representative to work in our Calgary office. We are looking for a self starter who is willing to work with the booming business market and proactively develop and close new revenue opportunities. We offer a competitive salary and bonus structure, great benefits, a fun work environment & lots of room to grow and learn.

Primary Roles & Responsibilities:


  • Responding to incoming calls from business and residential clients for the provisioning of high speed internet and other related services.
  • Qualifying sales opportunities through understanding client business needs and positioning appropriate Nucleus services and solutions.
  • New business development and revenue generation in the General Business Market through prospecting, cold calling, referrals & networking
  • Developing sales proposals and making client presentations
  • Administrative duties include completion of customer contracs,order entry, maintaining client files through CRM, forecasting, and updating and leveraging sales funnel
  • Duties also include working proactively with Channel partners, vendors and consultants; attending trade shows and networking within the business community.


Skills & Experience Requirements


  • Self motivated, enthusiastic, confident, and persistent
  • Knowledge of internet and other business technologies
  • Proven account prospecting abilities and awareness of today's business drivers.
  • Effective cold calling skills
  • Excellent business, relationship and interpersonal skills
  • Post secondary in business or marketing desirable but not mandatory
  • Strong communicator, specifically excellent listening and discovery skills
  • Able to clearly articulate the Nucleus Value Proposition.


This is an entry to junior level position with an opportunity to grow into an outside Account Representative position for the right candidate. If you have the drive, the desire and the skill sets required to be successful, please forward your resume with salary expectations to sales@nucleus.com, and check us out on the web at www.nucleus.com. Please note that only candidates selected for an interview will be contacted.

Website Maintenance Window - March 13, 2007
There is a maintenance window that has been scheduled for Saturday, March 17, 2007. We will be performing routine maintenance on our web service infrastructure, from 10pm-2am MDT (9pm-1am PDT, 5am-9am GMT).

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus' systems. While no disruption in web services are expected, any unanticipated interruption will be brief.

If you have any questions regarding this announcement, please contact Nucleus Network Operations:

Tel: 1-888-466-6336
Email: noc@nucleus.com

Employment Opportunity - Field Service Rep. - January 30, 2007
** This position has been filled, thank you for your interest **

We are currently looking for a full-time Field Service Representative to work in our Calgary office. The ideal candidate must be reliable, extremely patient, work well under pressure and have good customer relation skills.

Knowledge of hardware/software installation and maintenance, the ability to work independently and a solid understanding of the Internet and networking are also required.

Duties include installation and maintenance of hardware/software on internal as well as client computers both on and off site. Network and telephone wiring experience would be a definite asset. A valid Alberta driver's license, clean driving record and a vehicle is required for this position.

If you are interested in this position, please apply by sending your resume along with a cover letter stating your salary expectations to resumes@nucleus.com.

Only those candidates selected for an interview will be contacted.


Office Closure: Friday, February 2, 2007 - January 25, 2007
Please be advised that our Edmonton office will be closed on Friday, February 2, 2007 and our Calgary office will be closing at 3:00 PM to allow our staff to participate in our Annual Open House.

Support will remain open until 9:00 PM.

We apologize for any inconvenience this may cause and thank you for your understanding.

News Server Changes - January 3, 2007
Please note that Nucleus has implemented username and password authentication to our news server. Effective immediately, all users must sign in with their dialup username and password. Should you have any questions on how to setup your news program to authenticate with username and password, please do not hesitate to call our technical support department at (403) 509-4960 in Calgary or (780) 448-0460 in Edmonton.

Holiday Office Hours - December 19, 2006
During the holiday season our Offices and Technical Support will be closed on the following dates:

Sunday, December 24/06 – Support will be open from 9AM – 3PM
Monday, December 25/06 - Closed
Tuesday, December 26/06 - Closed

Normal office hours will resume on Wednesday, December 27/06
(Support 8AM to 9PM, Office 9AM to 5PM)

Sunday, December 31/06 Support will be open from 9AM – 3PM
Monday, January 1/07 – Closed

Normal office hours will resume on Tuesday, January 2/07

We are sorry for any inconvenience this may cause. Emergency support is available for system wide outages throughout the holiday season; please follow the voice prompts on our support lines (403) 509-4960 in Calgary, (780) 448-0460 in Edmonton or Toll Free at 1-888-466-6336 to leave a message for our System Administrators.

We would like to take this opportunity to wish all of our clients/friends a safe and happy holiday season! Thank you for your past patronage, we look forward to serving you in 2007.

Seasons Greetings!

Management & Staff
Nucleus Inc.

False Domain Registration Invoices - December 6, 2006
Nucleus Information Service is issuing an advisory regarding false invoices that have been mailed to a number of our customers already.

The invoices look as follows:

http://www.nucleus.com/news/scam.jpg

These are not valid invoices issued by Nucleus or any governing domain body. Do NOT make payment on this invoice. We are also recommending customers do not visit URL’s or send email to addresses that appear on the invoice.

If you have already made payment on one of these invoices via credit card then we would recommend you contact your credit card company and make them aware of the situation as fraudulent activity so that they can cancel your payment.
If you have any questions or concerns regarding the matter please feel free to contact our trained and friendly technical support staff at 509-4960 or toll free at 1-888-466-6336 and they will be more than happy to speak with you regarding the matter. If they cannot address the issue directly then they will forward you to someone who can.

Nucleus Network Operations

Email maintenance Dec 5/06 - December 4, 2006
An Emergency maintenance window has been scheduled for our Email services. This will affect all email services hosted by Nucleus.

Date of activity: Dec 5, 2006
Start Time: 10:01 PM MDT
End Time:    11:00 PM MDT
Outage: approximately 30 minutes
We are sorry for any inconvenience this may cause and appreciate your understanding.
Thank you,
Nucleus Network Operations
noc@nucleus.com

Maintenance Window Thursday November 23 2006 - November 17, 2006
As part of our continuing efforts to maintain and enhance the overall reliability and efficiency of Nucleus' infrastructure, we have a Maintenance Window on Thursday, November 23rd, 2006, from 3:00 am - 6:00 am MT. There maybe several brief interruptions in service during this 3 hour window for all customers as we upgrade some core network devices.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus' infrastructure.

Thank you for your continued patronage,

Nucleus Network Operations

News Server - November 16, 2006
Please be advised that our News Server has been restored and is back online, you can access it via news.nucleus.com

We apologize for any inconvenience this outage has caused and would like to take this time to thank everyone for their patience and understanding while we worked to resolve these issues.

Remembrance Day Office Closure - November 6, 2006
Please be advised that our Calgary office and our Technical support lines will closed on Saturday the 11th in recognition of Remembrance Day. Our support lines will re-open on Sunday at 9 AM and the Calgary and Edmonton offices will re-open on Monday the 13th.

We are sorry for any inconvenience this may cause.

Temporary Quarantine Reduction - October 11, 2006
Please note that due to an influx of SPAM over the past week, Nucleus will be temporarily reducing the Quarantine holding period from 3 days to 2 days. This is only a temporary solution and the normal 3 day period will be resumed once SPAM levels have returned to maintainable levels. We appreciate your patience and understanding in the matter.

Nucleus Network Operations

Thanksgiving Office Closure - October 6, 2006
Both our Calgary and Edmonton offices will be closed on Monday, October 9/06.

We are sorry for any inconvenience this may cause and wish you a very safe and happy Thanksgiving holiday!

Important Virus/Trojan New Bulletin - September 25, 2006
Nucleus Information Service is advising it’s users to take extra precautions if you use any version of Microsoft Internet Explorer.

As of September 18, 2006, new zero-day attacks have been observed. The attack exploits a previously unknown vulnerability in Microsoft Internet Explorer. This vulnerability is due to the way Internet Explorer handles Vector Markup Language (VML). The current Trojan that leverages the zero-day vulnerability to attack is detected as Trojan.Vimalov.

Currently, the vulnerabilities are being hosted primarily on adult and pornographic websites and are used to attack users visiting those sites to install spyware onto the computer. It is important to note that although the attacks appear primarily on adult sites at the moment, it is possible that they can occur from any website.

The spyware may include a variety of security risks such as keyloggers that will monitor the keystrokes in an attempt to steal financial and confidential information.

There are no patches available from Microsoft for the vulnerability at this point.

For this reason Nucleus is recommending you do not visit websites or follow URL’s that you are not familiar with, especially if you receive these thinks via forums or email. It is also highly recommended that you have an up to date virus scanner on your system so it can detect and block this virus before it can gain access to your system

If you have any questions or concerns regarding the matter please feel free to contact our trained and friendly technical support staff at 509-4960 or toll free at 1-888-466-6336 and they will be more than happy to answer any questions or concerns that you might have. If they cannot address the issue directly then they will forward you to someone who can.

Office Closure - August 7/06 - August 4, 2006
Our office and technical support will be closed on Monday, August 7/06 in recognition of Heritage Day. We will re-open on Tuesday, August 8/06 at 8:00 AM for Support and 9:00 AM for the office.

Have a fun and safe long weekend!

Calgary Office Closure - July 7, 2006
Please be advised that our Calgary Office will be closed on Friday, July 7/06 until 11:00 AM for the Stampede Parade.

Thank You
Nucleus Management

Canada Day Office Closure - June 20, 2006
Please be advised that our Calgary Office and Technical Support will be closed on Saturday, July 1/06 for the Canada Day Holiday. Our Support lines will re-open on Sunday, July 2/06 at 9:00 AM.

Both our Calgary and Edmonton offices will be closed on Monday, July 3/06 but our Technical Support lines will be open from 9:00 AM - 5:00 PM to help with any problems that may arise.

We are sorry for any inconvenience this may cause and wish you a very safe and happy July long weekend!

Babytel Maintenance Window - June 16, 2006
A maintenance window has been scheduled for our Babytel customers in Calgary and Edmonton. A fibre upgrade is required to allow for continued growth.

Date of activity: June 30, 2006
Start Time: 05:01 GMT (01:01 AM MDT)
End Time:   11:00 GMT (07:00 AM MDT)
Outage: 15 minutes

The impact on our customer is minimized since out-going calls will continue to function. Inbound calls to Calgary and Edmonton DIDs will get a busy signal if occurring during the outage period. We thank you for your patience and understanding.

Thank you,
Nucleus Network Operations
noc@nucleus.com

babyTEL Update - May 23, 2006
From time to time Nucleus needs to download updates to your babyBOX in order to keep your system current. This procedure is completely automatic and requires no action on your part. During the download, which may take up to two minutes, the VoIP and Phone lights on your babyBOX may flicker depending on the version of firmware installed. Please do not turn off the power on the babyBOX during that time.

The next planned update is scheduled for Wednesday, May 31, 2006. The exact time at which your babyBOX will be updated varies depending on the time it was last powered on.

Thank you,
Nucleus Network Operations
noc@nucleus.com

Virus Issue Bulletin - April 18, 2006
Attention Nucleus Customers:

There is a virus circulating on the Internet that is being delivered to our end users.

The virus is a malware virus delivered inside of a file that is titled updated-password.zip although that file name could vary. It also appears to the end user like the from address is register@nucleus.com which is not a valid mailbox.

We have built some filtering into the mail server which should prevent these messages from being delivered to our customer’s inboxes.

However we would like to remind you at this time that Nucleus will never email you an attachment unless you have spoken to one of our representatives regarding a problem.

Should you receive a questionable email with an attachment it is always better to take the side of caution and delete the email rather than opening the attachment.

If you have any questions or concerns regarding the matter please feel free to contact our trained and friendly technical support staff at 509-4960 or toll free at 1-888-466-6336 and they will be more than happy to answer any questions or concerns that you might have. If they cannot address the issue directly then they will forward you to someone who can.


Nucleus Network Operations

Maintenance Window Tuesday April 18th 2006 - April 12, 2006
As part of our continuing efforts to maintain and enhance the overall reliability and efficiency of Nucleus' infrastructure, we have a Maintenance Window on Tuesday, April 18th, 2006, from 12:05 am - 1:05 am MT. There maybe a brief interruption in service during this 1 hour window for all customers as we upgrade some core network devices.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus' infrastructure.

Thank you for your continued patronage,

Nucleus Network Operations

Seeking Outside Account Representative - April 7, 2006
Nucleus is currently recruiting for an outside Account Representative to work in our Calgary office. We are looking for a self starter who is willing to get out into the booming Calgary business market and proactively develop and close new revenue opportunities. We offer a competitive salary, a lucrative bonus structure, great benefits, car allowance, a fun work environment and lots of room to grow and learn.

Primary Roles & Responsibilities:

•New business development and revenue generation in the General Business Market through prospecting, cold calling, referrals & networking
•Qualifying sales opportunities through understanding client business needs and positioning appropriate Nucleus services and solutions.
•Driving profitable sales growth initiatives and strategies for targeted key accounts and ensuring clients receive optimal level of customer service
•        Creating value for business customers and providing solid account management.
•Developing sales proposals and making client presentations
•Negotiating and closing sales
•Administrative duties include some order entry, maintaining client files through CRM, forecasting, updating and leveraging sales funnel
•Duties also include working proactively with Channel partners, vendors and consultants; attending trade shows and networking within the business community.

Skills & Experience Requirements

•Proven account prospecting abilities and awareness of today’s business drivers.
•Experienced (minimum 3 years of experience) in business to business consultative selling
•Knowledge of internet and other business technologies
•Self motivated, enthusiastic, confident, and persistent
•Excellent business, relationship and interpersonal skills
•Bachelor degree in business or marketing desirable but not mandatory
•Effective cold calling skills
•Strong communicator, specifically excellent listening and discovery skills
•Able to clearly articulate the Nucleus Value Proposition.

If you have the drive, the desire and the skill sets required to be successful, please forward your resume to resumes@nucleus.com , and check us out on the web at www.nucleus.com . Please note that only candidates selected for an interview will be contacted.

Nucleus Announces New Webmail Service. - February 28, 2006
February 28, 2006
Press Release
FOR IMMEDIATE RELEASE
Calgary, Alberta

NUCLEUS ANNOUNCES NEW WEBMAIL SERVICE

Nucleus Information Service Inc. (“Nucleus”) today announces the upcoming new release of their popular WebMail service offering. WebMail empowers all Nucleus customers with the ability to access email and contact information anywhere in the world using a standard web browser and Internet connection.

“Without a doubt, the number one service that people are always asking us to update is WebMail.” said Dave Berzins, President of Nucleus. “The ability for someone to access their email from anywhere in the world is something very few people can do without.” “We are absolutely delighted to be able to bring this new version to our customers. They have told us what they would like to see, and we have delivered.”

This updated service will add new features such as fully featured search, additional languages and support for a wider selection of web browsers.

Nucleus will début its new WebMail service on Thursday March the 2nd, 2006. “This is a complete re-write from the ground up.” said Mark McDonald, Vice President of Nucleus “While the older version of WebMail was limited by which browsers a customer could use, every major web browser is now supported.”

“Customers are going to see a huge difference in this new update.” said McDonald, “As always, customers are our number one priority, and this goes to show our dedication to them.”

About Nucleus Information Service Inc.

Nucleus is one of the largest independent, privately held ISP’s (Internet Service Providers) in Western Canada; servicing both Alberta and British Columbia since 1991. The company delivers a wide range of end-to-end Internet access and value added services that enhance the lifestyles and work styles of their customers. Nucleus has won a series of accolades and awards over the years, which firmly positions the company as an industry leader in Western Canada. Nucleus is committed to delivering quality services at an affordable price with a strong focus on Customer Service. For more information, please visit www.nucleus.com.

Contact:
Dave Berzins, President
Telephone: (403) 209-0000 Email: berzins@nucleus.com

Emergency Power Maintenance. - February 13, 2006
Please be advised that Nucleus will be performing emergency power maintenance in its Calgary data centre on Thursday February the 16th at 2AM. This work is required to facilitate the maintenance and provisioning of our existing power backup systems. While the outage window is scheduled for thirty minutes, the outage should last no more than five minutes. This outage will affect all Nucleus services in Alberta and British Columbia.

We apologize for any inconvenience this may cause.

Emergency Maintenance Feb 9 from 2am - 5am - February 8, 2006
As part of our continuing efforts to maintain and enhance the overall reliability and efficiency of Nucleus' infrastructure, we have an Emergency Maintenance Window on Thursday, Feb 9, 2006, from 2am - 5am MT. There maybe a brief interruption in service during this time for our fibre customers.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus' systems.

Thank you for your continued patronage,

Nucleus Network Operations
noc@nucleus.com


Maintenance Window January 28, 2006 - January 25, 2006
As part of our continuing efforts to maintain and enhance the overall reliability and efficiency of Nucleus' hosting infrastructure, we have been upgrading sections of our network in discrete stages. The third stage of this upgrade is scheduled for:

Saturday, January 28, 2006, at 11pm-3am MT (10pm-2am PT, 6am to 10am GMT).

These upgrades include Nucleus' web services infrastructure. The first and second stages were completed successfully on January 14 and January 21.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus' systems. We do not anticipate any disruption in services during this period; however, any disruptions which may occur will be brief.

Thank you for your continued patronage,

Nucleus Network Operations
noc@nucleus.com

Email Account Editor - January 23, 2006
Nucleus Information Service Inc. is pleased to announce the addition of a web based email account editor. With this new feature, customers will be able to add, remove, edit and delete email addresses using only their web browser!

The email editor can be found in the My Account section of My Nucleus and of course requires you to be logged in.

If you have any questions or concerns regarding the matter please feel free to contact our trained and friendly technical support staff at 509-4960 or toll free at 1-888-466-6336 and they will be more than happy to answer any questions or concerns that you might have. If they cannot address the issue directly then they will forward you to someone who can.

Sincerely,
Nucleus Network Operations
noc@nucleus.com

Maintenance Window January 21, 2006 - January 16, 2006
As part of our continuing efforts to maintain and enhance the overall reliability and efficiency of Nucleus' hosting infrastructure, we will once again be upgrading sections of our network. These upgrades include Nucleus' web services infrastructure. As previously announced these upgrades will be done in discrete stages over a period of 2-3 maintenance windows. The first maintenance window of this series was completed successfully on January 14th. The second maintenance window will be:

Saturday, January 21, 2006, at 11pm-3am MT (10pm-2am PT, 6am to 10am GMT).

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus' systems. We do not anticipate any disruption in services during this period; however, any disruptions which may occur will be brief.

Thank you for your continued patronage,

Nucleus Network Operations
noc@nucleus.com

Maintenance Window January 14, 2006 - January 6, 2006
As part of our continuing efforts to maintain and enhance the overall reliability and efficiency of Nucleus' hosting infrastructure, we will be upgrading sections of our network. These upgrades include Nucleus' web services infrastructure. In order to ensure the reliability of the system at large, these upgrades will be done in discrete stages over a period of 2-3 maintenance windows. The first Maintenance window is scheduled for Saturday, January 14, 2006, at 11pm-3am MT (10pm-2am PT, 6am to 10am GMT).

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus' systems. We do not anticipate any disruption in services during this period; however, any disruptions which may occur will be brief.

Thank you for your continued patronage,

Nucleus Network Operations
noc@nucleus.com

Holiday Office Hours - December 14, 2005
During the holiday season our Offices and Technical Support will be closed on the following dates:

Saturday, December 24/05 - Offices closed but Support will be open from 9AM - 3PM
Sunday, December 25/05 - Closed
Monday, December 26/05 - Closed
Tuesday, December 27/05 - Offices closed but Support will be open from 9AM - 5PM

Normal office hours will resume on Wednesday, December 28/05

Saturday, December 31/05 - Calgary office open from 9AM - 3PM, Support open from 9AM - 5PM
Sunday, January 1/05 - Closed
Monday, January 2/05 - Closed

Normal office hours will resume on Tuesday, January 3/05

We are sorry for any inconvenience this may cause. Emergency support is available for system wide outages throughout the holiday season, please follow the voice prompts on our support lines (403) 509-4960 in Calgary, (780) 448-0460 in Edmonton or Toll Free at 1-888-466-6336 to leave a system emergency message.

We would like to take this opportunity to wish all of our clients a safe and happy holiday season! Thank you for your patronage over the past year, we look forward to serving you in 2006.

Best regards,

Management & Staff
Nucleus Inc.

** For Your Information ** - November 22, 2005
To Our Valued Customers:

Nucleus Information Service has been made aware of an upgraded threat level from the SOBER_AG worm variant.

We are releasing this update for informational purposes only as our virus filters on the mail server have been blocking the worm since it’s inception and introduction to the Internet.

Malware type: Worm

Aliases: W32.Sober.X@mm, Email-Worm.Win32.Sober.y, W32/Sober-Z, W32/Sober.AH.worm, Email-Worm.Win32.Sober.Y

In the wild: Yes

Destructive: No

Language: English

Platform: Windows 98, ME, NT, 2000, XP, Server 2003

Encrypted: No

This memory-resident worm propagates by attaching a copy of itself to an email message, which it sends to target recipients using its own Simple Mail Transfer Protocol (SMTP) engine. Since it's email propagation does not require any user intervention, the user is often unaware that this worm is sending out email messages.

The email it sends out has the following details:

From: {Email address generated by this worm}

Subject: (any of the following)
• hi,_ive_a_new_mail_address
• Mail delivery failed
• Registration Confirmation
• smtp mail failed
• Spam: Registration Confirmation
• Your Password
• Your IP was logged
• Paris_Hilton_&_Nicole_Richie • You visit illegal websites

Message body: (any of the following)
hey its me, my old address dont work at time. i dont know why?!
in the last days ive got some mails. i' think thaz your mails but im not sure!
plz read and check ...
cyaaaaaaa

---

This is an automatically generated Delivery Status Notification.

SMTP_Error []
I'm afraid I wasn't able to deliver your message.
This is a permanent error; I've given up. Sorry it didn't work out.
The full mail-text and header is attached

---

Account and Password Information are attached!
***** Go to: http://www.{random}.com
***** Email: {random}.com

---

Dear Sir/Madam,

we have logged your IP-address on more than 30 illegal Websites.
Important:
Please answer our questions!
The list of questions are attached.

Yours faithfully,
Steven Allison

*** Federal Bureau of Investigation -FBI-
*** 935 Pennsylvania Avenue, NW, Room 3220
*** Washington, DC 20535
*** phone: (202) 324-3000

---

Account and Password Information are attached! ---

The Simple Life:
View Paris Hilton & Nicole Richie video clips , pictures & more ;) Download is free until Jan, 2006!
Please use our Download manager.


Attachment: (any of the following)
• mailtext.zip
• mail.zip
• reg_pass.zip
• mail.zip
• reg_pass-data.zip
• question_list.zip
• list.zip
• downloadm
• mail_body.zip


The attached .ZIP file contains the copy of this worm using the following file name:
File-packed_dataInfo.exe

When executed, it displays a fake error message box in order to trick a user into thinking that the file did not properly execute.

This worm searches the process list of the affected system for mrt.exe, the Microsoft Windows Malicious Software Removal Tool process. If found, it terminates the said process thus making the system more vulnerable to malicious attacks.

More information can be found at the following link:

http://www.trendmicro.com/vinfo/virusencyclo/default5.asp?VName=WORM_SOBER.AG

If you have any questions or concerns regarding the matter please feel free to contact our trained and friendly technical support staff at 509-4960 or toll free at 1-888-466-6336 and they will be more than happy to answer any questions or concerns that you might have. If they cannot address the issue directly then they will forward you to someone who can.

Sincerely,
Nucleus Network Operations
noc@nucleus.com

SSL encryption on WebMail - November 14, 2005
Nucleus Information Service Inc. is pleased to announce the addition of secure web based email with the addition of SSL to the webmail interface.

The secure webmail login can be found at the following link:

https://webmail.nucleus.com/

As always Nucleus Information Service Inc. remains dedicated to providing our customers a safe, secure and fun Internet experience and this is simply one more step along this road.

If you have any questions or concerns regarding the matter please feel free to contact our trained and friendly technical support staff at 509-4960 or toll free at 1-888-466-6336 and they will be more than happy to answer any questions or concerns that you might have. If they cannot address the issue directly then they will forward you to someone who can.

Sincerely,
Nucleus Network Operations
noc@nucleus.com

Upcoming Office Closures - October 31, 2005
To Our Valued Clients:

Please be aware of the following office closures:

Sunday, November 6/05 - Technical Support will be closed so our support team can attend our annual Staff Appreciation/Christmas party. Support will re-open on Monday, November 7/05 at 8:00 AM

Friday, November 11/05 - Our offices (Calgary & Edmonton) as well as Technical Support will be closed on this day in recognition of Remembrance Day. We will re-open on Saturday, November 12/05 at 9:00 AM (Calgary Office & Technical Support) - the Edmonton office will re-open on Monday, November 14/05 at 9:00 AM.

We are sorry for any inconvenience this may cause and appreciate your patience & understanding.

Best regards,

Management & Staff
Nucleus Inc.

Office Phone: (403) 209-0000 Fax: (403) 541-9474
http://www.nucleus.com   http://www.mynucleus.ca

Nucleus is ... "Everything Internet"

Weekend Spam Issue - October 17, 2005
Attention Nucleus Customers

There was an issue over the weekend with the spam filtering on our mail server.

As a result of a new format of spam, many spam messages made it past the filtering and were delivered to Nucleus customers. The existing spam filters were still filtering out old formats of spam but were unable to identify the new format.

The software vendor worked diligently on the weekend and released a patch to identify and combat this spam. It appears to be working as intended and you should no longer see these messages being delivered to you.

If you have any questions or concerns regarding the matter please feel free to contact our trained and friendly technical support staff at 509-4960 or toll free at 1-888-466-6336 and they will be more than happy to answer any questions or concerns that you might have. If they cannot address the issue directly then they will forward you to someone who can.

Sincerely,
Nucleus Network Operations

Scheduled Maintenance - August 12, 2005
Nucleus Webmail service will be undergoing scheduled maintenance Friday August 12, 2005 @ 10:00PM for approximately 1 hour.

We apologize for any inconvenience this may cause you.

Thank you,
Nucleus Network Operations

Deletion of Spam - July 12, 2005
Attention Nucleus Customers:

Nucleus Information Service Inc. is pleased to announce the addition of the “Delete All Spam” function to our Spam and Virus reports.

The delete all spam feature has been requested far and away above anything else from our customers for the reports and we are happy to be able to finally bring it to you.

The feature can be found at the bottom of the Spam and Virus report directly below the listing of spam in the mailbox. Clicking this button will delete every spam message in the mailbox. It should pop up a new browser window and give you the following message:

“All messages marked as spam have been successfully deleted.”

Your quarantine box should then be empty of all spam messages.

If you have any questions or concerns regarding the matter please feel free to contact our trained and friendly technical support staff at 509-4960 or toll free at 1-888-466-6336 and they will be more than happy to answer any questions or concerns that you might have. If they cannot address the issue directly then they will forward you to someone who can.

Sincerely,
Nucleus Network Operations

Office Closure - July 8/05 - July 7, 2005
Please be advised that our Calgary office and support lines will be closed on Friday, July 8/05 between 9:00 - 11:00 AM due to the Stampede Parade.

We are sorry for any inconvenience this may cause.

New Quarantine Database Server - July 6, 2005
We have implemented a new Quarantine database server to allow for further enhancements to our SPAM features. If you require any of the older data please contact support@nucleus.com and we will see what we can do to accomodate. Anything older than July 3rd will of course be expired and deleted. We will maintain this data for no longer than 4 days from it's original sent day. Thank you for your continued support.

Nucleus Network Operations

** For Your Information ** - June 21, 2005
Attention Nucleus Customers:

This is a security update to make our users aware of a malicious tactic called "phishing".

Phishing can take a number of different forms but it is basically the act of sending an e-mail to a user falsely claiming to be an established legitimate enterprise in an attempt to scam the user into surrendering private information that will be used for identity theft.

The organization may be attempting to get a hold of account information, credit card information, contact information, social insurance numbers, usernames and passwords.

Some of the most common phishing attempts appear to be from your ISP, Citibank or EBay. You should be wary of any email asking you to complete forms with your detailed information. If you have any doubts as to the legitimacy of an item call the institution BEFORE you fill out or send anything.

Also be advised that Nucleus Information Service will never send anything to our customers requesting this information via email. If you receive email that looks like the following DO NOT fill out the attached file:

--------------------------------

Dear Nucleus Member,

Your e-mail account was used to send a huge amount of unsolicited spam messages during the recent week. If you could please take 5-10 minutes out of your online experience and confirm the attached document so you will not run into any future problems with the online service.

If you choose to ignore our request, you leave us no choice but to cancel your membership.

Virtually yours,
The Nucleus Support Team

---------------------------------

Dear user name,

You have successfully updated the password of your Nucleus account.

If you did not authorize this change or if you need assistance with your account, please contact Nucleus customer service at: support@nucleus.com

Thank you for using Nucleus!
The Nucleus Support Team

---------------------------------

We would ask that you not be taken in by these emails. Do not open the attachment and simply delete the email message. If you have already received a message similar to this and have opened and filled out the attachment then it is important that you contact us immediately so we can change your account information.

If you have any questions or concerns regarding this matter, please feel free to contact our trained and friendly technical support staff at 509-4960 or toll free at 1-888-466-6336 and they will be more than happy to answer any questions or concerns that you might have. If they cannot address the issue directly then they will forward you to someone who can.

Sincerely,
Nucleus Network Operations

Wireless and Fiber Outages - May 6, 2005
Nucleus has a revised scheduled maintenance window which will affect all of our Wireless and Fiber customers. The timeframe for this outage is as follows:

Date: Saturday May 28th, 2005

Window: 2:00 – 5:00 AM

Possible Outage: Two 30 Second Outages

This will replace the maintenance that was due to take place on Thursday May 19, 2005.

The reason for the maintenance is an upgrade to the core switch hardware for the fiber network. This will result in two thirty second outages sometime within the maintenance window.

We apologize for any inconvenience this may cause.

If there are any questions or concerns please feel free to contact our friendly and knowledgeable Technical Support staff at 403-509-4960 or toll free at 1-888-466-6336.

Nucleus Network Operations



Full-Time Accounts Receivable Opening - May 5, 2005
We are seeking an enthusiastic & organized team player to fill this demanding role. To succeed you will need excellent interpersonal & organizational skills, collections experience, the ability to work with minimal supervision and an exceptional telephone manner. Experience using Windows XP, Quickbooks, Microsoft Office and the Internet would be a definite asset.

Please fax or e-mail your resume, stating salary expectations to (403)541-9474 or resumes@nucleus.com. No phone calls please. Only those people chosen for an interview will be contacted.

Network Solutions DNS problems - April 25, 2005
Attention Nucleus Customers:

Please be advised that Network Solutions is currently experiencing intermittent problems with all of their DNS servers.

This will affect any internet communication with their network including websites and email.

This problem has been ongoing since Friday April 22nd and they have no estimated time to resolution.

If you have any questions or concerns regarding the matter please feel free to contact our trained and friendly technical support staff at 509-4960 or toll free at 1-888-466-6336 and they will be more than happy to answer any questions or concerns that you might have. If they cannot address the issue directly then they will forward you to someone who can.

Sincerely,
Nucleus Network Operations


Additional E-Mail Quota - April 21, 2005
To Our Valued Customers:

Due to customer requests, we have created a new service offering that will allow our clients to upgrade the size of their E-mail boxes from 50 megs to 100 megs for an additional $9.95/month + GST.

If you would like to purchase this upgrade, please contact our sales department at sales@nucleus.com and we will be more than happy to set this up for you.

If you currently pay for extra quota on your e-mail address, please contact our billing department at billing@nucleus.com and we will make the appropriate adjustments to your account.

New Webmail - April 11, 2005
To Our Valued Customers:

Nucleus is pleased to announce an upgrade to both our mail server software as well as our Webmail service. Not only does Webmail have a new look, several improvements have been made to enhance our e-mail services. This upgrade is planned for the week of April 11th.

Included among these features are improved anti-spam updates, quarantine report, real time whitelisting and additional spam pattern research which will allow us to more effectively gather information regarding spam. This will allow us to eliminate more SPAM from reaching our customer’s inboxes while trapping less legitimate email.

Unfortunately, along with the improvements to Webmail, there are some restrictions on the browsers that will support its proper functionality. The following browsers (versions and platforms) will work with Nucleus Webmail:

IE 5.5+ Windows only
Firefox 1.0+ All platforms
Netscape 7.1+ All platforms
Mozilla 1.7.5+ Windows only

IE, Opera and Safari for Mac are three of the browsers that will not be supported with this new version of Webmail. We know that these improvements will benefit all of our customers in the long run but know that there will be some customers that will be inconvenienced by these changes and for that we apologize.

We invite anyone that has any questions or concerns regarding this matter to contact our friendly and knowledgeable support staff at 509-4960 or toll free at 1-888-466-6336. They will be more than happy to help you download and install a browser that will be compatible with this software.

Scheduled Maintenance - April 8, 2005
Nucleus has a scheduled maintenance window which will affect some of our customers in the Alberta area. The timeframe for this outage is as follows:

Date: Sunday April 10 2005

Window: 2:00 – 4:00 AM

Possible Outage: 2 Hours

This will affect all Internet access for the following areas:

Londonderry
Norwood
Beverly
Pilot Sound
Hinton
Whitecourt
Redwater
Grand Cache
Grand Center
Bonnyville
Barrhead
Jasper

We apologize for any inconvenience this may cause.

If there are any questions or concerns please feel free to contact our friendly and knowledgeable Technical Support staff at 403-509-4960 or toll free at 1-888-466-6336.

Nucleus Network Operations

Changes to Dialup Service - March 31, 2005
To Our Valued Customers:

Due to numerous customer requests, effective April 1, 2005, Nucleus is pleased to announce the following changes to our dialup services:

  1. Since high speed access was introduced, we have seen consistent increases in file size. In order to accommodate downloading these larger files sizes, we felt that additional time was needed for our dialup users. As such, time limits will be increased to a maximum of 8 hours per call from the previous limit of 5 hours.

  2. Dialup Accounts will now have access to 3 e-mail addresses instead of 1. If you would like to utilize these additional addresses, please contact us using the information below.   If you currently pay for a dialup account and additional e-mail addresses, please let us know so we can get your billing adjusted accordingly.

Our pricing will remain the same, there will be no additional costs for these added features and these accounts still offer unlimited access. As always, we continue to strive to meet our customer’s demands and are positive that these changes will benefit all of our dialup clients.

If you have any questions or concerns regarding these changes or any other Nucleus related product or service, please feel free to contact us at anytime.

Sincerely,

Management & Staff (accounts@nucleus.com)
Nucleus Information Service Inc.
1835B - 10 Avenue S.W., Calgary, Alberta, Canada, T3C 0K2
Calgary Phone: (403) 209-0000   Calgary Fax: (403) 541-9474

Suite 201, 10544 – 106 Street, Edmonton, Alberta Canada   T5H 2X6
Phone: (780) 413-1700    Fax: (780) 420-1075

Toll Fee: 1-888-NUCLEUS (682-5387)
http://www.nucleus.com
Nucleus is ... “Everything Internet”

Nucleus launches voice over IP phone service. - March 17, 2005
March 17, 2005
Press Release
FOR IMMEDIATE RELEASE
CALGARY, ALBERTA

NUCLEUS LAUNCHES VOICE OVER IP PHONE SERVICE - BABYTEL

Nucleus Information Service Inc. (“Nucleus”) today launched babyTEL; a new voice over IP phone service. The babyTEL service will offer customers a higher quality, more cost-effective and feature rich phone service than is available today.

“With the great advancements in phone service using the Internet, we know customers are going to love this service, not just because of price, but also because of quality.” said Dave Berzins, President of Nucleus. “The ability to pick up a phone in Calgary, dial a number in Toronto and not have long distance charges is certainly a compelling reason to use this type of phone service.”

VoIP, or Voice over Internet Protocol, is a way to place and receive phone calls using your existing telephone over the internet, instead of traditional telephone lines.

Nucleus will deliver its customers private local phone numbers from most major centers in Canada. “The phone savvy customer today requires all the standard phone features such as call waiting, caller ID and voice mail, but they will always want more.” said Mark McDonald, Vice President of Nucleus “From the start we will be delivering, at no added cost, extra services that the phone company does not. Our voice mail to email service will deliver voicemail messages to an email address you specify making sure you receive your messages anywhere, anytime.”

“Our customers have been enquiring about this type of service for the past few months, we are extremely pleased that we are now able to provide it” said McDonald, “being a smaller organization gives us the ability to focus on customer service and delivering the services that our customers request.”

About Nucleus Information Service Inc.

Nucleus is one of the largest independent, privately held ISP’s (Internet Service Providers) in Western Canada; servicing both Alberta and British Columbia since 1991. The company delivers a wide range of end-to-end Internet access and value added services that enhance the lifestyles and work styles of their customers. Nucleus has won a series of accolades and awards over the years, which firmly positions the company as an industry leader in Western Canada. Nucleus is committed to delivering quality services at an affordable price with a strong focus on Customer Service. For more information, please visit www.nucleus.com.

Contact:
Dave Berzins, President
Telephone: (403) 209-0000 Email: berzins@nucleus.com

Edmonton Phone Lines - February 4, 2005
Please be advised that we are performing maintenance on our phone system in Edmonton. We are upgrading to a better system and appreciate your patience while we make this change.

Due to these upgrades our Edmonton phone numbers will not work properly for the remainder of the day. If you need to get in touch, please call us toll-free at: 1-888-682-5387 for the office or 1-888-466-6336 for support.

Thank you for your understanding on this matter, these lines should be back to normal after today.

Virus Alert Warning - January 20, 2005
Attention Nucleus Customers:

Please be advised that there is a new virus threat that is propagating via email.

The email may appear to come from Nucleus Support and may seem to be quite legitimate. It will include an attachment and a password with which to open this attachment.

Below is a sample of this email:

From: Support
To: (your email address)
Sent: Wednesday, January 19, 2005 8:17 PM
Subject: Important notice for user (your email address)


Dear user of nucleus.com

Your account has been used to send a large amount of spam messages during the recent week. Most likely your computer had been infected by a recent virus and now runs a trojaned proxy server.

We recommend that you run in attach free spyware remover software to keep your computer safe.

Password to archive: 9933
License key: 1948-843-4

Best regards,
The nucleus.com team

Please be advised that Nucleus Information Service does not send software to our customers unsolicited or without prior notice.

We are certain that our mail server will begin to remove these messages automatically within a short period of time but wanted to ensure our customers were made aware of this new threat.

In the meantime we would ask that you not be taken in by these emails. Do not open the attachment and simply delete the email message. If you have already received a message similar to this and have open and run the attachment, it is vital that you scan and clean your machine immediately.

If you have any questions or concerns regarding the matter please feel free to contact our trained and friendly technical support staff at 509-4960 or toll free at 1-888-466-6336 and they will be more than happy to answer any questions or concerns that you might have. If they cannot address the issue directly then they will forward you to someone who can.

Sincerely,
Nucleus Network Operations

Network Outage - January 5, 2005
Attention Nucleus Customers:

Nucleus has a scheduled maintenance window for our main Internet Uplink. The timeframe for this outage is as follows:

Date: Tuesday Jan 11, 2005

Window: 5:00 - 7:00 AM MDT

Possible Outage: 30 minutes

This will affect all Internet access.

We apologize for any inconvenience this may cause.


Sincerely,

Nucleus Network Operations

Security vulnerability in phpBB - December 22, 2004
We would like to warn Nucleus clients of a worm which has been spreading across the internet, that exploits a security vulnerability in the Bulletin Board application phpBB (http://www.phpbb.com/). This security vulnerability is a flaw in the phpBB application itself; it is not a flaw in Nucleus' PHP services.

As phpBB is a third-party product, which end-users independently choose to install and use on their website, Nucleus is not responsible for any loss of content which may result from infected phpBB websites.

We advise that all phpBB users update their phpBB installation to the latest version. Updates can be downloaded from http://www.phpbb.com/. Users who have not installed phpBB will not be affected by this worm.

If you have any questions regarding this announcement, please contact websupport@nucleus.com.

CIRA Warns Dot-ca Domain Name Holders - December 14, 2004
Ottawa, December 13, 2004 - The Canadian Internet Registration Authority
(CIRA) is advising dot-ca domain registrants (holders of dot-ca domain
names) NOT TO RESPOND OR REPLY TO ANY EMAILS requesting verification of CIRA User Account Numbers and Passwords.

CIRA has learned that an unknown party is attempting to obtain CIRA User Account Numbers and Passwords from dot-ca registrants by sending MISLEADING EMAIL NOTICES that appear to originate from CIRA. These misleading emails request that CIRA User Account Numbers and Passwords be provided to validate registrant information and prevent domain name suspension (inactivation).
The emails originate from COMPLIANCE@CIRA.CC. CIRA's compliance email address is COMPLIANCE@CIRA.CA

If you have replied to an email requesting your CIRA User Account Number and Password, and have included your CIRA User Account Number and Password in your reply, PLEASE CONTACT YOUR REGISTRAR IMMEDIATELY to request a new CIRA User Account Number and Password. If you do not know the name of your registrar, you may obtain it by entering your dot-ca domain name in the WHOIS field at http://whois.cira.ca/public

For additional information: http://www.cira.ca/news-releases/139.html

Holiday Office Hours - December 8, 2004
Please be advised that Nucleus will be closed on the following dates during the holiday season:

Friday, December 17/04: Calgary office closed at 2:00 PM
(Our Edmonton office will be open until 5:00 PM and Technical Support will remain open until 9:00 PM. We will re-open on Saturday, December 18/04 at 9:00 AM)

Friday, December 24/04: Offices & Technical Support Lines Closed
Saturday, December 25/04: Offices & Technical Support Lines Closed
Sunday, December 26/04: Offices & Technical Support Lines Closed
(We will re-open on Monday, December 27/04 at 8:00 AM for Support, 9:00 AM for the Offices)

Friday, December 31/05: Technical Support Lines Closed at 5:00 PM
Saturday, January 1/05: Offices & Technical Support Lines Closed
(Technical Support Lines will re-open on Sunday, January 2/05 from 9:00 AM – 5:00 PM)

If your account is up for renewal on any of the above dates, please contact our office to make payment arrangements to ensure your account does not experience any interruptions during the holiday season.

We would like to take this opportunity to thank all of our customers for their past and continued patronage; your support is greatly appreciated. From our family to yours, we wish you a very safe and joyous holiday season; we look forward to serving you in 2005.

Management & Staff
Nucleus Inc.

Red Deer ADSL - December 1, 2004
Please be advised that Nucleus Information Service Inc (“Nucleus”) will be experiencing an ADSL outage on Friday December 3, 2004.

This outage will affect all Red Deer and area customers and will take place from approximately 2:00AM until approximately 5:00AM.

The outage is taking place to effect repairs to damaged equipment in the Red Deer central office. The repairs should be completed and service restored before the start of normal business hours Friday morning.

If you have any questions or concerns or if you would simply like to know more, please feel free to contact our office or technical support representatives at 1-403-509-4960 or toll free at 1888-466-6336.

If one of our trained and knowledgable technicians cannot answer your questions they will be more than happy to locate someone who can.

Nucleus launches virtual fax service - November 16, 2004
November 16, 2004
Press Release
FOR IMMEDIATE RELEASE
CALGARY, ALBERTA               
NUCLEUS LAUNCHES VIRTUAL FAX SERVICE

Nucleus Information Service Inc. (“Nucleus”) today launched a new service called Virtual Fax allowing customers to send and receive faxes via email. (http://www.nucleus.com/servicesplus/virtual-fax.html).

“This offering has brought faxing into the twenty first century.” said Dave Berzins, President of Nucleus. “Nucleus will offer customers the ability to choose local private phone numbers in numerous cities across Canada, or choose a North America toll free number.”

Virtual Fax is an internet-based fax solution that lets you send and receive faxes from anywhere you have access to your existing email account and the web. Virtual Fax streamlines your business processes by eliminating fax machines and everything that goes with them, like supplies, dedicated lines and long distance charges.

Simple, Reliable, Private and Mobile. “Customers will never miss their critical faxes again” said Mark McDonald, Vice President of Nucleus “In today’s world where being connected and more importantly, being informed, is key; this service will give Nucleus customers the advantage.”

About Nucleus Information Service Inc.

Nucleus is one of the largest independent, privately held ISP’s (Internet Service Providers) in Western Canada; servicing both Alberta and British Columbia since 1991. The company delivers a wide range of end-to-end Internet access and value added services that enhance the lifestyles and work styles of their customers. Nucleus has won a series of accolades and awards over the years, which firmly positions the company as an industry leader in Western Canada. Nucleus is committed to delivering quality services at an affordable price with a strong focus on Customer Service. For more information, please visit www.nucleus.com.

Contact:
Dave Berzins, President
Telephone: (403) 209-0000 Email: berzins@nucleus.com

Edmonton Dial Up Pool - October 22, 2004
Pleased be advised that Nucleus will be performing maintenance and repairs to the Edmonton dialup pool Sunday October 24, 2004.

This will affect anyone attempting to dial into the Edmonton access number of 780-421-8500. The outage will begin at 5:00 AM and will last for approximately 1 hour. We apologize for any inconvenience this may cause.

Support Lines Closed 10/24/04 - October 18, 2004
Please be advised that our support lines will be closed on Sunday, October 24/04 for our annual Staff Christmas Party. We will re-open on Monday, October 25/04 at 8:00 AM.

We are sorry for any inconvenience this may cause.

Office Closure - October 11/04 - October 8, 2004
Please be advised that our Offices and Technical Support Lines will be closed on Monday, October 11/04 in recognition of the Thanksgiving holiday. We will re-open on Tuesday the 12th at 8:00 AM for Support and 9:00 AM for the Offices.

System wide outages and other emergencies can be reported by calling the support lines and choosing option 4. A technician will be paged who will look into the problems as quickly as possible.

We are sorry for any inconvenience this may cause and would like to take this opportunity to wish everyone a very safe & happy Thanksgiving.

Nucleus to implement new spam & virus rules - September 14, 2004
September 14, 2004
Press Release
FOR IMMEDIATE RELEASE
CALGARY, ALBERTA                 
NUCLEUS TO IMPLEMENT NEW SPAM & VIRUS FIGHTING TECHNIQUES

Effective October 4th 2004 Nucleus Information Service Inc. (“Nucleus”) will start implementation of new SPAM and VIRUS fighting techniques on its mail server. Nucleus will require authentication from any customer wishing to send mail through its mail server. Limitations on the maximum number of recipients per email will also be lowered to one hundred.

Although Nucleus has been using SMTP authentication for numerous years, it has never been a requirement. Customers can find information on how to setup their e-mail program here. Technical support is also available to any customer requiring more assistance.

“Ensuring that our customers have consistent and error-free access to our mail server is essential.” said Dave Berzins, President of Nucleus. “We fight SPAM and Virus attacks on a daily basis. This is just another way for Nucleus to continue the fight”.

SPAM and virus propagation continue to be a problem on the Internet. Service Providers, large and small, take the brunt of the cost which is associated with server upgrades and Internet traffic. Nucleus, in the fifteen months it has tracked SPAM and viruses, has stopped almost fifty four million items from getting to its customers.

SPAM and virus infections are still growing. “We hope the effect on our customers is minimal as we implement these new policies”, said Cheryl McDonald, Chief Operations Officer of Nucleus “Ensuring that our customers receive the high quality of service we are known for is our priority.”

About Nucleus Information Service Inc.

Nucleus is one of the largest independent, privately held ISP’s (Internet Service Providers) in Western Canada; servicing both Alberta and British Columbia since 1991. The company delivers a wide range of end-to-end Internet access and value added services that enhance the lifestyles and work styles of their customers. Nucleus has won a series of accolades and awards over the years, which firmly positions the company as an industry leader in Western Canada. Nucleus is committed to delivering quality services at an affordable price with a strong focus on Customer Service. For more information, please visit www.nucleus.com.

Contact:
Dave Berzins, President
Telephone: (403) 209-0000 Email: berzins@nucleus.com

Personal Web Space Increase - August 24, 2004
To Our Valued Clients:

Effective immediately we will be increasing the space allotment on our personal web space to 15 megabytes from 5 megabytes. Customer feedback has prompted us to re-evaluate our current service offering. Although not all of our client base is interested in posting their own web pages, those that do felt the space was inadequate.   With this in mind, Nucleus has decided to increase this limit to give our clients even more flexibility when posting pages to the Internet.

We hope that this added space will be of benefit to you and we will continue to make improvements and changes to our services to ensure our customer's needs are met. Thank you for your past and continued patronage, if you have any questions/concerns or suggestions, please feel free to e-mail me at anytime.

Best regards,

Cheryl McDonald
Chief Operations Officer
Nucleus Information Service Inc.

Direct Dial: (403) 313-7786   Direct Fax: (403) 313-8442
Office Phone: (403) 209-0000 Fax: (403) 541-9474
http://www.nucleus.com   http://www.mynucleus.ca

Nucleus is ... "Everything Internet"

Nucleus mail being blocked by AOL - August 23, 2004
One of our customers became infected with a mailing worm which mass mailed AOL starting friday evening and continued through the weekend. This worm was bouncing the mail through our mail server which is why the problem is affecting our mail server.

We have blocked that customer on our mail server until the matter can be rectified at the user's end of things. This will prevent any new messages from being sent out to AOL from this user.

Unfortunately our mail server has been added to a temporary ban list by AOL. One of our representatives here has contacted AOL and spoken to their support staff. They assure us the ban is of a dynamic temporary nature, meaning that it will lift after an undetermined amount of time. Their staff advised that time is no longer 24 hours but could not say whether it was longer or shorter than 24 hours. They also advised that there was no way for them to manually remove the ban.

This should be taken as an important lesson on maintaining security patches and the increasing need for security when connected to the internet.

All computers that are connected to the internet and running Windows based operating systems should be visiting the Microsoft Windows Update site on a regular basis and downloading/installing the critical updates:

http://windowsupdate.microsoft.com

This will correct most security holes and flaws that exist in Windows.

Also taking some of the following steps will ensure you are not opening yourself to vulnerabilities:

- regularly check for spyware/adware on your computer, there are a number of free programs that will do so.
- installing a virus scanner on your computer and ensuring you are keeping it up to date.
- running a software or better yet a hardware firewall will protect you from a large number of viruses and intrusion attempts.
- turning off non-essential network functions such as Microsoft file and printer sharing for computers not behind a firewall is a must.
- conducting regular check and maintenance of your machine.

If you are unfamiliar with any of the above procedures and would like to know more please feel free to contact our friendly support staff either by email at support@nucleus.com or call direct to 509-4960 or toll free at 1-888-466-6336.

If one of our trained, knowledgable technicians cannot answer your question directly they will be more than happy to locate someone who can.

Nucleus expands dialup modem service. - August 18, 2004
August 18, 2004
Press Release
FOR IMMEDIATE RELEASE
CALGARY, ALBERTA
NUCLEUS EXPANDS DIALUP MODEM SERVICE IN ALBERTA


Nucleus Information Service Inc. (“Nucleus”) has expanded its dialup modem service in Alberta. All Nucleus customers can now dial local phone numbers in Lethbridge, Medicine Hat, Grande Prairie, Red Deer and Fort McMurray.

“Our modem dialup service continues to grow. The ability to move from place to place and continue to access key Internet features, such as email, is very important to our customers” said Dave Berzins, President of Nucleus. “Nucleus will continue to expand this service throughout Canada in 2004”.

Modem dialup service allows customers to use any telephone line to connect to the Internet. Although not high-speed, it is mobile and very robust. Having dialup access phone numbers in multiple locations allows customers to limit long distance charges, and stay connected for longer periods of time. Allowing business customers to access corporate VPN tunnels, and email, makes dialup Internet access a must.

Modem dialup service continues to grow. “The ability to have quality all inclusive Internet access in most centres of Canada, is an important service offering for Nucleus.”, said Mark McDonald, Vice President of Nucleus “Access to Everything Internet, anywhere, anytime, is becoming a fantastic reality.”


About Nucleus Information Service Inc.

Nucleus is one of the largest independent, privately held ISP’s (Internet Service Providers) in Western Canada; servicing both Alberta and British Columbia since 1991. The company delivers a wide range of end-to-end Internet access and value added services that enhance the lifestyles and work styles of their customers. Nucleus has won a series of accolades and awards over the years, which firmly positions the company as an industry leader in Western Canada. Nucleus is committed to delivering quality services at an affordable price with a strong focus on Customer Service. For more information, please visit www.nucleus.com.

Contact:
Dave Berzins, President
Telephone: (403) 209-0000 Email: berzins@nucleus.com

Telus Port Blocking - July 28, 2004
Due to the ever increasing amount of spam, viruses, worms and hackers circulating the Internet, Telus High Speed Internet in Alberta (HSIA) has enabled port filtering on several of their ports. One of these ports affects Telus users who use Nucleus or Nucleus hosted outgoing mail servers on port 25. Due to this port filtering, Telus HSIA customers may ONLY use the Telus outgoing mail server for outgoing mail.

This will not affect how you receive email and only affects those people who have their Internet access through Telus but have e-mail hosted with Nucleus.

If you are having troubles sending email and are a Telus high speed customer using Nucleus hosted email, simply locate the outgoing mail server setting in your current email program and change it to smtp.telus.net.

If you have any questions or concerns please contact our technical support department during business hours, toll free at 1-888-GOMODEM (466-6336) and we will try to assist you as best we can. For more information on other ports Telus is filtering, please contact Telus directly.


Mail Quota Increase - July 14, 2004
Effective immediately we will be increasing the storage space on all of our e-mail accounts to 50 megabytes from 10 megabytes. E-mail usage continues to gain not only popularity, but also size. From our own research, as well as client feedback, Nucleus has decided it was time to increase this limit to keep up with the growing demand for larger file sizes and increased traffic.

We hope that this added space will be of benefit to you and we will continue to make improvements and changes to our services to ensure our customer's needs are met. Thank you for your past and continued patronage, if you have any questions/concerns or suggestions, please feel free to e-mail me at anytime.

Best regards,

Cheryl McDonald
Chief Operations Officer
Nucleus Information Service Inc.

Direct Dial: (403) 313-7786   Direct Fax: (403) 313-8442
Office Phone: (403) 209-0000 Fax: (403) 541-9474
http://www.nucleus.com   http://www.mynucleus.ca

Nucleus is ... "Everything Internet"


Office Closure - July 9/04 - July 5, 2004
Please be advised that our office and support lines will be closed on Friday, July 9/04 from 8:00 AM - 11:00 AM due to the Stampede Parade. We are sorry for any invconvenience this may cause.

Spamcop - May 17, 2004
After receiving a number of notifications about mail being bounced back or blocked we have found that the mail server for Nucleus Information Service Inc has been blacklisted by http://www.spamcop.net and their blacklisting service. We believe that this may be the result of a few users who were infected with mass mailing worms which were able to send out a large amount of traffic in a short period before they were stopped.

Unfortunately while those hosts generating spam have been shut down Spamcop will not remove people from their blacklist upon request. A page from their FAQ can be found here:

http://www.spamcop.net/fom-serve/cache/298.html

A quote from their site “If you have stopped the spam, you will be delisted automatically a maximum of 48 hours from the most recent spam complaint. Please do not write asking to be delisted sooner unless you believe there is some error in SpamCop's logic. Systems known to send spam are listed for up to 48 hours even if there is a "resolution" to the "issue". Often, what happens once can happen again.”

Since the reports to Spamcop are user generated it will be hard to determine how long before we can be de-listed. Their site states “48 hours from the most recent spam complaint”, unfortunately we have no way to determine when that might be.

We ask for your patience as we sort this matter out and assure you that we will continue to monitor and work on this problem until it has been resolved.

Update: The listing on Spamcop has now been removed. Thank you for your patience.

AOL email issues - May 5, 2004
Recently there have been a number of isolated incidents of high volume mass mailing worms infecting a small number of our clients. These incidents were quickly located and the viruses either cleaned and disabled or the connections taken offline.

Unfortunately the infections managed to send out a significant amount of traffic with much of it hitting AOL mail servers. For this reason, the Nucleus mail server has been added to a blacklist by AOL which is stopping all ability to send to user's with an AOL email address.

The process by which AOL's blacklist works is automated. Once attempted mail delivery volume drops below a specified amount for 72 hours we will be removed from the blacklist. As the infections have been contained, Nucleus estimates the volume is now at an acceptable level and we expect we will be removed from their blacklist in short order.

We apologize for any inconvenience this may have caused.

Update: The mail services to AOL have returned to normal. Thank you for your patience.

Mail Server Upgrade - April 29, 2004
Please be aware that Nucleus will be performing an upgrade to its mail server on Tuesday May the 4th from 12:00AM to 8:00AM. This outage will affect all email into and from Nucleus. During this outage, you will not be able to check or send email. We will try to accomplish this work as quickly as possible. We apologize for any inconvenience this may cause.

Nucleus Network Operations

New Virus... Beagle.k - March 3, 2004
Please be aware of a new virus that is now propagating the internet. Beagle.k, at this time, can not be stopped using our built in mail server virus scanner. The email being sent is a .ZIP file that has been password protected. Because of this protection, all email server automated scanners can not un-archive the file to check its contents. The password for the .ZIP archive is included in the body of the email message.

The message is coming from numerous sources and the from address is being forged. You will see emails coming in from staff@domainname, admin@domainname, support@domainname, noreply@domainname, management@domainname.

We are working on scripts to stop the messages based on the content in the body of the email. This is a time consuming task as the virus is changing constantly. For more information on this virus please visit the Symantec's website.

Nucleus chosen best Internet Provider. - February 24, 2004
February 24, 2004
Press Release
FOR IMMEDIATE RELEASE
CALGARY, ALBERTA               

NUCLEUS CHOOSEN BEST INTERNET ACCESS PROVIDER IN CALGARY

Nucleus Information Service Inc. (“Nucleus”) was awarded with a 2004 Consumers Choice Award (CCA) in the category of Internet Access Provider at a Gala event hosted at the Westin Hotel in Calgary. Nucleus has now won this category three years in a row.

“The Consumers Choice Award is one of the best honours one can receive.” said Dave Berzins, President of Nucleus. “This honour is special in that it is based on actual consumer responses. It shows that Nucleus is giving the service and support that our customers expect”.

The award is based on phone interviews conducted in the Calgary area by Synovate / Market Facts of Canada, an international market research company. 1350 persons were interviewed. Among this number 650 consumers, 400 top-ranking managers of small and medium size businesses counting 250 employees or less, 150 general or construction contractors and 150 professionals from the automobile industry. The interviews were conducted in late 2003.

Nucleus was chosen, but employees are the real winners of this award. “Yes we have a great product and service, but without our employees we would be nothing.”, said Mark McDonald, Vice President of Nucleus “They make this ship float, and this award is just as much a tribute to their commitment and diligence to customer service as it is anything else.”


About Nucleus Information Service Inc.

Nucleus is one of the largest independent, privately held ISP’s (Internet Service Providers) in Western Canada; servicing both Alberta and British Columbia since 1991. The company delivers a wide range of end-to-end Internet access and value added services that enhance the lifestyles and work styles of their customers. Nucleus has won a series of accolades and awards over the years, which firmly positions the company as an industry leader in Western Canada. Nucleus is committed to delivering quality services at an affordable price with a strong focus on Customer Service. For more information, please visit www.nucleus.com.

Contact:
Dave Berzins, President
Telephone: (403) 209-0000 Email: berzins@nucleus.com

SCO offers reward for MyDoom virus. - January 28, 2004
In a show of how much the MyDoom virus is infecting users and slowing down most mail servers, SCO, the company that will be attacked on February 1st, 2004, is offering a $250,000.00 US reward for information leading to the arrest and conviction of the perpetrator.


For more information please visit eChannel Daily News.

Holiday Office Hours - December 3, 2003
Friday, December 19, 2003
Calgary Office will close at 2:00 PM for our Annual Christmas Party
Technical Support will be available from 8AM – 5PM
Edmonton Office will be open from 9AM – 5PM

Wednesday, December 24, 2003
Offices and Technical Support will close at 5:00 PM

Thursday, December 25, 2003
Offices and Technical Support closed

Friday, December 26, 2003
Offices and Technical Support closed

Saturday, December 27 to Tuesday, December 30
Regular office and support hours in effect

Wednesday, December 31, 2003
Offices and Technical Support will close at 5:00 PM

Thursday, January 1, 2004
Offices and Technical Support closed

Friday, January 2, 2004
Regular office and support hours in effect

We apologize for any inconvenience this may cause. Emergency support will be available throughout the holidays for system wide outages. If you suspect that we are experiencing technical difficulties and would like to report it, please call our technical support lines and choose option 4. One of our technicians will be paged and will look into the problem as quickly as possible.

From all of us here at Nucleus, we would like to take this time to wish you and yours all the best for a safe and joyous Holiday Season! Thank you for your past patronage and support, we look forward to serving you in 2004.

Management & Staff
Nucleus Inc.

Position Filled: Entry Level Receptionist - November 24, 2003
The position has now been filled. We thank all of those who applied.

Sincerely,

Nucleus Management

Remembrance Day - November 10, 2003
Our offices will be closed on Tuesday, November 11/03 in recognition of Remembrance Day and will re-open on Wednesday, November 12/03 at 9:00 AM.

Our Technical Support lines will be open between 9 AM - 5 PM on November 11/03 for those clients who require assistance.

We are sorry for any inconvenience this may cause.

Nucleus empowers its clients to rid spam. - November 7, 2003
November 7, 2003
Press Release
FOR IMMEDIATE RELEASE
Calgary, Alberta

NUCLEUS EMPOWERS ITS CLIENTS TO RID SPAM

Nucleus Information Service Inc. ("Nucleus") today announced that it has given even more control to its users in the fight against SPAM.

"Empowering our clients with the ability to "fight the fight", is an important step to ridding your email of SPAM once and for all." said Dave Berzins, President of Nucleus. "Our clients again will benefit from Nucleus taking a proactive stance on the growing war against SPAM".

Nucleus now has the ability to allow their clients to create black and white email filters. These filters allow clients to specify which addresses they do not want to receive mail from and more importantly, which addresses clients do want to receive email from.

The fight to stop unsolicited mass email, or SPAM, from the Internet is an ongoing fight that continues to grow in shear size and magnitude. "Our clients will now have the ability to say who they would like to receive email from", said Mark McDonald, Vice President of Nucleus "Parents who want to ensure their children are not subject to pornographic or unsolicited e-mails will be able to specify who their children can receive mail from. Coupled with our new SPAM filtering and Virus scanning technology, these new tools will arm our clients with the weapons they require to make their own decisions on what kind of mail they will receive."

About Nucleus Information Service Inc.

Nucleus is one of the largest independent, privately held ISP's (Internet Service Providers) in Western Canada; servicing both Alberta and British Columbia since 1991. The company delivers a wide range of end-to-end Internet access and value added services that enhance the lifestyles and work styles of their customers. Nucleus has won a series of accolades and awards over the years, which firmly positions the company as an industry leader in Western Canada. Nucleus is committed to delivering quality services at an affordable price with a strong focus on Customer Service. For more information, please go to www.nucleus.com.


Contact:
Dave Berzins, President
Telephone: (403) 209-0000 Email: berzins@nucleus.com

Nucleus deploys new SPAM fighting software. - November 6, 2003
November 6, 2003
Press Release
FOR IMMEDIATE RELEASE
Calgary, Alberta

NUCLEUS DEPLOYS NEW SPAM FIGHTING SOFTWARE

Nucleus Information Service Inc. ("Nucleus") today announced that it has deployed new SPAM fighting mail server software.

"The ever increasing amount of SPAM our clients receive is growing exponentially and Nucleus needs to stay ahead of the problem." said Dave Berzins, President of Nucleus. "Early estimations are that Nucleus is catching between ninety five and ninety eight percent of SPAM from getting to our clients."

SCA or Sequential Content Analyzer is a multi layer SPAM detection system written by Vircom Inc. of Montreal Canada. "Our Modus3 technology and its SCA engine are doing even better than expected," says Sylvain Durocher, President and founder. "With spam levels reaching as high as 50% of the total e-mail flow and still increasing, a multi-layered engine like the SCA offers plenty of raw power to block spam while remaining extremely accurate in preventing false positives. Clearly, Modus-powered solutions really are what ISPs and corporate clients need to get rid of spam and get back to their real business".

Nucleus continues to fight to keep your emails free of un-requested ads, solicitations and pure junk. "This new engine has already made a large impact on incoming SPAM emails", said Mark McDonald, Vice President of Nucleus "In a normal day, Nucleus stops approximately 60,000 spam messages from getting to its clients. In just over half a day with this new engine, we have stopped over 100,000 messages".

About Nucleus Information Service Inc.

Nucleus is one of the largest independent, privately held ISP's (Internet Service Providers) in Western Canada; servicing both Alberta and British Columbia since 1991. The company delivers a wide range of end-to-end Internet access and value added services that enhance the lifestyles and work styles of their customers. Nucleus has won a series of accolades and awards over the years, which firmly positions the company as an industry leader in Western Canada. Nucleus is committed to delivering quality services at an affordable price with a strong focus on Customer Service. For more information, please go to www.nucleus.com.


Contact:
Dave Berzins, President
Telephone: (403) 209-0000 Email: berzins@nucleus.com

VIRUS ALERT! - New Critical Pack - October 22, 2003
Please be advised that there is a virus going around the Internet right now that will send an e-mail which will say "Use this patch immediately" in the subject line. More often than not our virus scanners will intercept these messages on your behalf, but if you do happen to get an e-mail with this subject, do not open it or install the attached file - simply delete it. Companies will not e-mail patches out for their products, any patches or updates can be found on the software developer's web site.

If we do intercept one of these messages, you will receive a notification from us that says " VIRUS ALERT " - Use this patch immediately. This message is simply a courtesy message letting you know that the message with the subject line "Use This Patch Immediately" contained a virus and we quarantined it. There is nothing further you need to do - just delete the virus alert message as it is only for your informational purposes - there is no patch to install.

If there are any questions or concerns regarding the information listed in this security update please feel free to contact Nucleus Technical Support at 509-4960 or toll free at 1-888-466-6336 during their hours of 8AM to 9PM Monday to Friday and 9AM to 5PM Saturday and Sunday.

Welchia/Nachi Virus - October 21, 2003
Nucleus Information Service has recently seen an influx in the amount of virus infections spreading through means other than email. One virus in particular has been of a concern to those people who are running Windows 2000 or Windows XP as their operating system of choice.

The virus known as Welchia or Nachi is similar to the Blaster Worm that spread across the Internet in August of this year. It targets the RPC port (135) and the WebDav port (80) and scans to see if the machine is vulnerable. If it finds an unpatched machine then the virus takes the following steps:

1) Attempts to download the DCOM RPC patch from Microsoft's Windows Update Web site, install it, and then reboot the computer.

2) Checks for active machines to infect by sending an ICMP echo request, or PING, which will result in increased ICMP traffic.

3) Attempts to remove W32.Blaster.Worm.

While the purpose of the Welchia worm is basically to counteract the blaster worm itself, it can have an adverse effect on any network it infiltrates. Increases ICMP or "ping" traffic means that networks may experiences adverse issues such as a decrease in speed. Also some of the damage it may cause includes:

- Deletes files: Deletes msblast.exe.

- Causes system instability: Vulnerable Windows 2000 machines will experience system instability due to the RPC service crash.

- Compromises security settings: Installs a TFTP server on all the infected machines.

Right now the most common cause of infection is users re-installing their operating system. When the system is re-installed the RPC vulnerability patch has not been installed and the system is at risk of exposure and infection. The Welchia virus is so common right now that many people will be infected between the time their system goes live on the internet after re-installing and the time they patch. In an effort to make our customers aware of the growing concern and to minimize the impact this virus can have we would recommend the following steps be taken:

1) When re-installing your operating system do so behind a firewall when possible. If this is not possible then install a software based firewall immediately after installing or if you are running a Windows XP machine then ensure you are turning your firewall on at least until you are patched.

2) Visit http://windowsupdate.microsoft.com and ensure you download any and all Critical Updates and Service Packs. These patches are designed by Microsoft to fix specific problems and security vulnerabilities in their Windows operating systems. Staying up to date on these patches is extremely important.

3) Finally if you have recently re-installed Windows 2000 or Windows XP on your computer ensure you are running up to the minute virus scanning software. If you do not run virus scan software then Symantec has put out a free removal tool that will search for and remove any instances of Nachi/Welchia on your computer. It is small enough to fit on a floppy disk so is not a long download by any means. It can be found here:
http://www.symantec.com/avcenter/FixWelch.exe

If there are any questions or concerns regarding the information listed in this security update please feel free to contact Nucleus Technical Support at 509-4960 or toll free at 1-888-466-6336 during their hours of 8AM to 9PM Monday to Friday and 9AM to 5PM Saturday and Sunday.

Nucleus launches mobile website. - September 26, 2003
September 26, 2003
Press Release
FOR IMMEDIATE RELEASE
Calgary, Alberta

NUCLEUS LAUNCHES NEW WEBSITE FOR MOBILE DEVICES

Nucleus Information Service Inc. ("Nucleus") today announced that it has launched a new version of the My Nucleus website designed specifically for mobile devices.

"With the large increase in users with mobile devices and wireless access, this site will give our customers access to the content they enjoy." said Dave Berzins, President of Nucleus. Mobile device users and Nucleus customers can now access most of the content that currently exists on the My Nucleus website in a format for mobile devices. Access to this new site is automatic if browsing directly to www.mynucleus.ca with any mobile device.

Nucleus plans to continue its expansion into the mobile marketplace with additions to not only the My Nucleus website, but also PocketPC application programming. "Although the mobile market has been around for sometime, it is now beginning to explode given access to WiFi hotspots throughout the world.", said Mark McDonald, Vice President of Nucleus "This will also allow us expand our programming and web services to a larger client base.".

About Nucleus Information Service Inc.

Nucleus is one of the largest independent, privately held ISP's (Internet Service Providers) in Western Canada; servicing both Alberta and British Columbia since 1991. The company delivers a wide range of end-to-end Internet access and value added services that enhance the lifestyles and work styles of their customers. Nucleus has won a series of accolades and awards over the years, which firmly positions the company as an industry leader in Western Canada. Nucleus is committed to delivering quality services at an affordable price with a strong focus on Customer Service. For more information, please go to www.nucleus.com.

New Feature! - August 25, 2003
Nucleus is proud to announce a new feature on the mynucleus.ca website. Customers now have the ability to find phone numbers from across Canada. These searches can be done either based on phone numbers (forward and reverse), and by category. Enjoy!

Mail Server Maintenance - August 5, 2003
Please be aware that Nucleus will be performing maintenance and upgrades to it's mail server on Thursday August the 7th from 12:00AM to 8:00AM. This outage will effect all email into and from Nucleus. During this outage, you will not be able to check or send email. We will try to accomplish this work as quickly as possible.

Nucleus Network Operations.

New Feature! - July 23, 2003
We are pleased to announce that we now have current gas pricing available for many locations throughout Canada. Enjoy!

Mark McDonald (markm@nucleus.com)
Vice President

Phone Lines Closed - July 3, 2003
Our main office & technical support lines will be closed between 9 AM - 11 AM on Friday, July 4/03 because of the Stampede. They will re-open at 11:00 AM.

We apologize for any inconvenience this may cause.

Nucleus to develop software for BCM. - June 23, 2003
June 23, 2003
Press Release
FOR IMMEDIATE RELEASE
Calgary, Alberta

NUCLEUS BECOMES OPEN DEVELOPER FOR NORTEL NETWORKS BCM

Nucleus Information Service Inc. ("Nucleus") today announced that it has received approval from Nortel Networks for its Open Developer program.

This authorization allows Nucleus to produce cost effective enterprise software for the Nortel Networks Business Communications Manager line of products.

"Our expertise in web and client based applications will allow Nucleus to develop solid enterprise level tools for the business community", said Dave Berzins, President of Nucleus. Software and client based web applications will give Nucleus yet another way to diversify its already growing platform of products and services.

Nucleus plans to immediately start developing applications for its Call Centre, giving support representatives the ability to handle and support calls more effectively and with a higher level of service. "Allowing our customer service representatives the ability to manage their calls more efficiently is a high priority of the development team.", said Jim Hribnak, Manager of Communication Services of Nucleus "This will also allow us to market our services to the ever increasing volume of BCM systems in the marketplace worldwide.".

About Nucleus Information Service Inc.

Nucleus is one of the largest independent, privately held ISP's (Internet Service Providers) in Western Canada; servicing both Alberta and British Columbia since 1991. The company delivers a wide range of end-to-end Internet access and value added services that enhance the lifestyles and work styles of their customers. Nucleus has won a series of accolades and awards over the years, which firmly positions the company as an industry leader in Western Canada. Nucleus is committed to delivering quality services at an affordable price with a strong focus on Customer Service. For more information, please go to www.nucleus.com.

Contact:
Dave Berzins, President
Telephone: (403) 209-0000 Email: berzins@nucleus.com

Phone System Changes - June 12, 2003
Hi,

Just a quick reminder of the phone system changes that are going to take place within the next few days.

Our dialup numbers are changing due to our new national dialup service. As of June 15/03 the old dialup numbers will be disconnected. If you have not yet configured your machine to dial the new system, please contact our Technical Support Department at (403) 509-4960 in Calgary, (780) 448-0460 in Edmonton or toll free at: 1-888-466-6336.

Our office phone system changes are scheduled to take place on Tuesday, June 17/03 - this may cause intermittent outages on both our main phone lines as well as our Technical Support lines.

We apologize for any inconvenience this may cause you and thank you for your patience with us while we upgrade our systems to serve you better.

Sincerely,

Management & Staff

Nucleus Inc.

New National Dial Service. - May 26, 2003
Nucleus is proud to announce it's National Dial Service. Please see our press release for more information.

The new dial phone numbers have been posted on mynucleus website. Please note that the dial numbers for Calgary and Edmonton have also changed. If you require assistance in changing your dial numbers, please contact Nucleus technical support (Calgary: 509-4960, Edmonton: 448-0460). It is very important that you change these numbers as soon as possible.

MindLeaders Discontinues Support of Netscape - May 8, 2003
As of June 2003, MindLeaders will discontinue supporting all versions of Netscape Navigator. (Some versions may continue to work, but we will not be supporting Netscape.) We have been slowly phasing out Netscape since March of 2002. Since mid-March 2003, any student using any version of Netscape has received a notification of discontinued support upon login.

This would affect only our on-line course offering. We apologize for any inconvenience this may cause, but unfortunately it is out of our control.

Mark McDonald (markm@nucleus.com)
Vice President
Nucleus Information Service Inc.

Flight Tracker - February 18, 2003
Nucleus is pleased to announce a flight tracker feature on the My Nucleus site. This tool will allow you to track any flight from around the world. We hope you will find this new feature useful.

Mark McDonald markm@nucleus.com
Vice President
Nucleus Inc.

New Features Added - February 7, 2003
We have added lottery results and horoscopes to the My Nucleus site now. In addition, if you are using the Stock features, there is now a currency converter available. We hope you will find these new features useful.

Mark McDonald markm@nucleus.com
Vice President
Nucleus Information Service Inc.

Ski Reports & TV Listings - February 3, 2003
We are pleased to announce the addition of ski reports to the My Nucleus site. You can now get up to the minute information from your favorite ski hills. The reports you see can be customized for each user. In addition, we have added TV listings so you can see when your favorite TV show is coming on. Enjoy!

Mark McDonald markm@nucleus.com
Vice President
Nucleus Information Service Inc.

Spam Reporting - January 30, 2003
We have implemented a reporting system so our members can see what we are filtering on their behalf in terms of spam and viruses. If you would prefer not to get these reports, or if you wish to alter the settings for this service, please login to webmail and choose the settings option. There is context sensitive help available that will explain what all the settings mean. Thank you for your continued support, we continue to strive to be the best solution for all your Internet needs.

Mark McDonald (markm@nucleus.com)
Vice President
Nucleus Information Service Inc.

New WebMail - January 6, 2003
FOR IMMEDIATE RELEASE
CALGARY, ALBERTA

NUCLEUS LAUNCHES NEW WEBMAIL PRODUCT

Nucleus Information Service Inc. ("Nucleus") today announced the launch of the newest version of their already popular WebMail service to all Nucleus clients.

In a world where missing an important email can be critical, the ability to send and receive email from almost anywhere is often a necessity.

"Today, reading email in a timely manner is just as important for staying in touch as answering the phone or checking voicemail", said Dave Berzins, president of Nucleus. "With the Nucleus WebMail service, clients can check their email via the web from any computer as long as they have access to the Internet, whether it’s at home, at work or traveling abroad. WebMail will add significant functionality to their existing email services for both residential and business customers".

Along with the basic email functionality, this new version of WebMail includes a full address book and also adds new exciting features such as the ability to control virus protection and spam filtering. "Our customers demand the ability to stop the influx of virus and spam email that we, as users are inundated with today", said Mark McDonald, vice president of Nucleus. "Nucleus currently stops, on average, 50,000 spam emails and 400 virus infected emails per day".

About Nucleus Information Service Inc.

Nucleus is one of the largest independent, privately held ISP’s (Internet Service Providers) in Western Canada; servicing both Alberta and British Columbia since 1991. The company delivers a wide range of end-to-end Internet access and value added services that enhance the lifestyles and work styles of their customers. Nucleus has won a series of accolades and awards over the years, which firmly positions the company as an industry leader in Western Canada. Nucleus is committed to delivering quality services at an affordable price with a strong focus on Customer Service. For more information, please go to www.nucleus.com.

Contact:
Dave Berzins, President
Telephone: (403) 209-0000
Email: berzins@nucleus.com

Launch of new features - December 30, 2002
We have added some new functionality to the My Nucleus web site. You can now control the content displayed in the main window of the home page. In order to do this, just click the edit button for that window. Thanks and enjoy!

Tech Support Closed Dec. 24 & 31st at 5:00 PM - December 23, 2002
Our Technical Support Department will be closing at 5:00 PM on December 24th and 31st so our staff can enjoy Christmas and New Year's Eve with their families.

We will have someone on pager duty for system wide outages and emergencies.

We apologize for any inconvenience this may cause and appreciate your patience with us during the holiday season

Holiday Office Hours - December 11, 2002
Please be advised that our offices will be closed the following days during the holiday season.

Friday, December 20/02 - Annual Christmas Party
Edmonton office closed all day
Calgary office closed at 2:00 PM
Technical Support closed at 2:00 PM

We will re-open at 9:00 AM on Saturday, December 21/02

Wednesday, December 25/02 thru Friday, December 27/02 - Closed for Christmas Holidays
We will re-open at 9:00 AM on Saturday, December 28/02.

Wednesday, January 1/02 - Closed for New Year's
We will re-open at 9:00 AM on Thursday, January 2/02.

We would like to take this opportunity to wish all of our clients and their families the very best for a safe and joyous holiday season. We look forward to serving you in the New Year.

Best regards,

Management & Staff
Nucleus Inc.

Tech Support Closed Dec. 8/02 - December 2, 2002
Our Technical Support Department will be closed on Sunday, December 8/02 for our annual staff Christmas party. We will re-open on Monday morning at 8:00 AM. Complete system outages or emergencies can be brought to our attention by leaving an emergency voice mail message on our tech support lines at 509-4960 in Calgary, 448-0460 in Edmonton or toll-free at 1-888-466-6336.

Thank you for your understanding in this matter, we apologize for any inconvenience this may cause you.

New Weather Cities - November 22, 2002
MyNucleus.ca is pleased to announce the addition of many new cities to our weather function. These are only available once logged in so be sure to take advantage of this new feature. Remember, you only have to log in once unless you choose to log off on your own. The site will remember your log in state from one visit to the next. Enjoy!!

Review Nucleus! - July 8, 2002
CanadianISP.com is a joint venture between Bob Carrick of Carrick Solutions Limited and Marc Bissonnette of InternAlysis. CanadianISP.com is the only website that allows you to search for an Internet service provider anywhere in Canada. Customers can post reviews, and ISPs submit their own services. All for free.

Nucleus, always wanting to know how you feel about our service, is interested in your input. The review takes just a few minutes to complete, and is very important for us to not only attract new customers, but also to resolve any concerns our existing customers may have. Please click here, http://www.canadianisp.com/cgi-bin/isprate.cgi and pick Nucleus Inc. from the drop down list and rate our services accordingly.

Thank you in advance for providing your review.

Dave Berzins (berzins@nucleus.com)
President, Nucleus Information Service Inc.

1835B 10 Avenue S.W.,
Calgary, Alberta, Canada,
T3C 0K2

Phone: (403)209-0000
Fax: (403)541-9474
Modem: (403)541-9400
www: http://www.nucleus.com
Nucleus is ... Everything Internet!

DNS Server changes. - July 2, 2002
Please note that our DNS servers have been changed. The new server IP's are as follows:

DNS #1: 207.34.94.250
DNS #2: 207.34.93.22
DNS #3: 207.34.94.236

Please change to these new servers as soon as possible.


Residential Dial-up Billing Changes - December 10, 2001
Dear Valued Customer,

This letter is to notify you, that starting January 01, 2002 we will be changing the way Nucleus bills our Residential Dial up customers. Monthly, Quarterly, Semi-Annual and Yearly customers must pre-pay for their services before having access, which is the process that was in place prior to our new automated billing system. Unfortunately, collections on these types of accounts have become a serious problem for us and we are left with no other choice but to try moving to a pre-paid system.

Semi-Annual and Yearly clients will still receive the discounted package, (pay for 5 months get the 6th free) but the account must be paid in advance.

This new billing cycle will work like this:

  • You will receive your Invoice, via email 10 days prior to your billing date.
  • Five days before you’re billing date you will receive a friendly reminder notice, making sure you have received your invoice.
  • FINALLY on your actual billing date, if payment has NOT been made. Your service will go on hold and no e-mail service will be available.

    We would like to make you aware of all the methods of payment, which are currently available to all our clients.

    1) Mail in cheques, post-dated cheques or money orders to our accounting office located at:
    Nucleus Inc.
    1835B 10th Avenue SW
    Calgary, AB T3C 0K2

    2) Use Internet or Telephone banking through the following banks:

  • Alberta Treasury Branch
  • Bank of Montreal
  • Canada Trust
  • CIBC
  • Royal Bank
  • Scotia Bank
  • TD Bank

    Please be sure to use your registration number when making payments using either of the above methods to ensure your payment gets posted to the correct accounts. If you are unsure of your registration number, please feel free to contact us at (780) 413-1700, (403) 209-0000, we will be more than happy to provide this information to you.

    3) Through our web site with a credit card

    4) Call our office at (780) 413-1700, (403) 209-0000 to make your payment over the phone with a credit card. Or set up Pre-Authorized monthly payments through your bank.

    Please feel free to contact me at anytime if you have any questions or concerns. If there are any problems with this new system or if you cannot get your payment in before your billing date, please contact our office so alternative arrangements can be made. Thank-you for your patronage, we look forward to serving your Internet needs now and in the future.

    Best regards,

    Deeann Pierson
    Administrative Assistant
    Nucleus Information Service Inc.
    billing@nucleus.com

  •  
      Current System Status: Normal  
     


    Network Maintenance - All Services - January 31, 2019
    On Thursday, January 31st from 1:00 AM to 2:00 AM, we will be performing hardware replacements on the network that will affect all services. The outage length is expected to be approximately 20 minutes. If you are unable to reestablish your connection following this window, please try rebooting your equipment and contact our technical support department if you continue to experience problems.

    We thank you for your patience as we continue to make improvements to our network.

    -Nucleus Network Operations
    Resolved - January 24, 2019

    VDSL authentication issues - Northern AB
    We are currently experiencing problems on the VDSL network in Northern AB. Technicians are working on the problem, with no estimated repair time at the moment. We thank you for your patience as we work to resolve the problem.

    -Nucleus Network Operations
    Resolved - September 26, 2018

    DSL Issues - Northern Alberta
    Please note that we are currently experiencing DSL issues in the following areas:

    - Northern Alberta

    We thank you for your patience and apologize for any inconvenience this may cause.

    Nucleus Network Operations
    (noc@nucleus.com)
    Resolved - September 26, 2018

    Emergency Maintenance - April 18
    Nucleus will be performing maintenance on core network devices on April 18, between 12:00 AM and 2:00 AM. There may be an outage of approximately 10 minutes during this window. Please contact our technical support department if you require assistance in restoring your services after this window.

    We thank you for your patience as we work to improve the security and reliability of our network.

    -Nucleus Network Operations
    Resolved - April 17, 2018

    Hosting Issue - panel2
    Please note that we are currently experiencing hosting and Email issues on the following server:

    - cal0840-p2 (panel2)

    We thank you for your patience and apologize for any inconvenience this may cause.

    Nucleus Network Operations
    (noc@nucleus.com)
    Resolved - January 30, 2018

    Cable Network Maintenance - January 25, 2018
    Nucleus will be performing upgrades to our cable network on January 25, between 12:00 AM and 4:00 AM. Cable Internet users can expect an outage of 15-30 minutes during this time, though we will make every effort to limit downtime. If your connection is not working after this maintenance window, please contact technical support at 403-509-4960 for assistance.

    We thank you for your patience and understanding as we work to improve our network.

    -Nucleus Network Operations
    Resolved - January 23, 2018

    Email Service Maintenance - Panel5
    Please note that we are currently preforming work on Hosting Panel 5 that will be effecting Email service.
    - cal0840-p5 (panel1)

    We thank you for your patience and apologize for any inconvenience this may cause.

    Nucleus Network Operations
    (noc@nucleus.com)
    Resolved - October 3, 2017

    Email Service Maintenance - Panel1
    We are currently preforming work on Hosting Panel 1 that will effect email services
    Resolved - October 2, 2017

    @nucleus.com Email Server Maintenance - August 22, 2017
    On August 22, 2017, between 12:00 AM and 5:00 AM, maintenance will be performed on the server hosting all @nucleus.com email addresses. Mail may be unavailable during this time for approximately 40 minutes. If you are unable to access your email after this window has ended, please contact technical support at 403-509-4960 for assistance.

    Thank you for your patience.

    -Nucleus Network Operations
    Resolved - August 18, 2017

    Network outage
    We are currently experiencing a network outage in our Kitchener Ontario Data center.

    following services are effected:

    - vDSL authentication
    - @nucleus.com email service
    - GravityCube - VPS service

    we are working on the issue with no estimated time of repair.

    Thanks
    Resolved - July 6, 2017

    Email Issue - panel3
    Please note that we are currently experiencing Email and other issues on the following server:

    - cal0840-p3 (panel3)

    We thank you for your patience and apologize for any inconvenience this may cause.

    Nucleus Network Operations
    (noc@nucleus.com)
    Resolved - June 30, 2017

    Emergency Network Maintenance - All Hosting
    On Friday, May 5th from 12:01 AM - 4:00 AM, we will be moving our hosting environment to new infrastructure. We expect an outage during this time of approximately 1 to 2 hours as they are moved over. Please contact technical support at 403-509-4960 if you are unable to access your site or email at the end of this window. We thank you for your patience as we continue to work to improve our network.

    -Nucleus Network Operations
    Resolved - May 4, 2017

    Network Maintenance - Fibre and Cable
    On Wednesday, April 26th from 11:00 PM - 2:00 AM, we will be moving paths for our cable and fibre customers to comply with our evolving network design. We expect an outage during this time of approximately 5 minutes per circuit as they are moved over. Please contact technical support at 403-509-4960 if you are unable to restore connectivity at the end of this window. We thank you for your patience as we continue to work to improve our network.

    -Nucleus Network Operations
    Resolved - April 24, 2017

    HOSTING: Emergency Server Maintenance Notice
    Dear Valued Client,

    Please note that we are experiencing issues on one of our windows hosting environments. We are working to get the problem resolved as soon as possible.

    Customers may experience minor service disruption lasting up to 1 hour during this time.

    We thank you for your patience and apologize for any inconvenience this may cause.

    -Nucleus Network Operations
    Resolved - November 1, 2016

    HOSTING: Emergency Server Maintenance Notice
    Dear Valued Client,

    Please note that we are still experiencing issues on one of our hosting control panels due to the building and network issues experienced last week. We are working to get the problem resolved as soon as possible.
    Customers may experience one service disruption lasting up to 1 hour during this time.
    We thank you for your patience and apologize for any inconvenience this may cause.

    -Nucleus Network Operations
    Resolved - August 29, 2016

    Emergency Maintenance - Hosting
    We are still experiencing minor issues with getting the website hosting services back on line 100% due to the issues that occurred on Thursday Aug 25th.

    We are currently working hard to get the issue resolved.

    If you are missing any emails please have the sender resend them too you.


    Thanks
    Resolved - August 26, 2016

    Network outage
    We suffered a network outage this afternoon. Please power cycle your equipment. In most cases this will bring the connection back on line. If it does not please call our tech support department.

    Thank you from the Network Operations Center at Nucleus
    Resolved - October 31, 2015

    Network Maintenance - Fibre Connections - July 30, 2015
    On Thursday, July 30th from 12:00 AM - 1:00 AM, we will be moving paths for our fibre customers to comply with our evolving network design. We expect an outage during this time of approximately 5 minutes per circuit as they are moved over. Please contact technical support at 403-509-4960 if you are unable to restore connectivity at the end of this window. We thank you for your patience as we continue to work to improve our network.

    -Nucleus Network Operations
    Resolved - July 23, 2015

    Emergency Maintenance - Hosting
    we are currently having issues with one of our hosting servers. we are working on the problem and hope to have it resolved soon. Thanks
    Resolved - July 14, 2015

    Outage: DSL - Southern Alberta
    We are currently experiencing DSL issues in the following areas:

    - Southern Alberta

    Our upstream provider is reporting an issue. They are currently working to resolve the situation with no estimated time of repair.

    Nucleus Network Operations (noc@nucleus.com)
    Resolved - June 11, 2015

    Emergency Maintenance - Hosting
    Over the past few days we have been experiencing minor issues with our hosting environment. We are currently working hard to get the issue resolved

    Thanks
    Resolved - May 13, 2015

    Network Maintenance - April 14, 2015
    On Tuesday April 14th, from 12:00 AM - 3:00 AM, we will be upgrading equipment to increase capacity, redundancy and allow for future growth. We expect an outage during this time of approximately 30 - 45 minutes as upstream links are moved to new hardware. Please contact technical support at 403-509-4960 if you are unable to restore connectivity at the end of this window. We thank you for your patience as we continue to work to improve our network.

    Nucleus Network Operations
    Resolved - April 6, 2015

    Network Maintenance - Fibre Connections - November 7th, 2014
    On Friday, November 7th from 1:00 AM - 3:00 AM, we will be moving certain fibre customers to a new backhaul. We expect an outage during this time of approximately 15 minutes per circuit as they are moved over. Please contact technical support at 403-509-4960 if you are unable to restore connectivity at the end of this window. We thank you for your patience as we continue to work to improve our network.

    -Nucleus Network Operations
    Resolved - October 27, 2014

    phone line outage to our offices
    We are currently experiencing phone line issues and some cable internet issues due to the fire downtown yesterday. We are working with our upstream provider to rectify the issues.

    In the mean time you can still reach us by emailing support@nucleus.com

    Thank you for your patience

    Nucleus network operations
    Resolved - October 13, 2014

    Network Maintenance - September 3, 2014
    On Wednesday September 3rd from 1:00 AM - 3:00 AM, we will be upgrading equipment to increase capacity. We expect an outage during this time of approximately 30 minutes as upstream links are moved to new hardware. Please contact technical support at 403-509-4960 if you are unable to restore connectivity at the end of this window. We thank you for your patience as we continue to work to improve our network.

    -Nucleus Network Operations
    Resolved - August 27, 2014

    DSL Outage
    Please note that we are currently experiencing DSL issues in the following areas:

    - Calgary Downtown

    We thank you for your patience and apologize for any inconvenience this may cause.

    Nucleus Network Operations
    (noc@nucleus.com)
    Resolved - July 21, 2014

    Emergency Maintenance - Southern AB Cable
    Please note there is an emergency maintenance window planned for cable service in southern Alberta from May 15th at 11:00 PM to May 16th at 12:00 AM. An outage of approximately 30 minutes is expected at this time.

    We thank you for your patience and apologize for any inconvenience this may cause.

    Sincerely,
    Nucleus Network Operations
    (noc@nucleus.com)
    Resolved - May 15, 2014

    Cable issues in NE Calgary
    We are currently experiencing a routing issue with some of our cable customers in NE Calgary.
    We are working with our upstream provider to rectify the situation and hope to have this resolved shortly
    Thank you for your patience as we work on the issue
    Nucleus Network Operations
    noc@nucleus.com
    Resolved - May 7, 2014

    Mail and website outage
    There is currently an issue with Mail and Web service. Technicians are currently working on the issue and hope to have the issue resolved shortly.

    Thank you for your patience as we work on the issue

    Nucleus Network Operations
    noc@nucleus.com
    Resolved - April 16, 2014

    Network Maintenance - VDSL/PPPoe
    Our downstream provider has announce a maintenance window for our VDSL backhaul starting on February 19th at 11:00PM and ending at February 20th at 7:00AM. All PPPoE circuits are expected to be affected. Nucleus will reset all PPPoE circuits at the conclusion of this window to ensure connectivity is properly restored. If you have any problems with your service at the conclusion of this window, please call our technical support line for assistance.

    Thank you,

    Nucleus Network Operations
    Resolved - February 5, 2014

    Emergency network maintenance
    Please be advised that there is emergency maintenance happening upstream of Nucleus Feb 6 between 12:01 and 3am. Services are not expected to be affected as this is maintenance to redundant equipment. Please contact technical support at 403-509-4960 if you are unable to restore connectivity at the end of this window. We thank you for your patience.
    Resolved - February 5, 2014

    DSL Outage Alberta
    lease Note that we are currently experiencing DSL issues in the following areas:

    - Alberta

    We thank you for your patience and apologize for any inconvenience this may cause.

    Nucleus Network Operations (noc@nucleus.com)
    Resolved - January 26, 2014

    Network Maintenance - January 26th
    On Sunday January 26th from 12:00 AM - 2:00 AM, we will be upgrading our core network with new equipment. We expect an outage during this time of approximately 20 minutes as network links are transitioned to new hardware. Please contact technical support at 403-509-4960 if you are unable to restore connectivity at the end of this window. We thank you for your patience as we continue to work to improve our network.

    -Nucleus Network Operations
    Resolved - January 17, 2014

    DSL Outage Alberta
    We are currently experiencing DSL issues in the following areas:

    - Alberta

    We thank you for your patience and apologize for any inconvenience this may cause.

    Nucleus Network Operations (noc@nucleus.com)
    Resolved - January 16, 2014

    Emergency Maintenance Window - January 9, 2014
    Please note that there is a scheduled maintenance window for your hosting services on Thursday, January 9th, 2014 from 12:00 AM to 2:00 AM. Customers may experience service disruptions lasting up to 30 minutes during this time.

    We thank you for your patience and apologize for any inconvenience this may cause.

    Nucleus Network Operations
    noc@nucleus.com
    Resolved - January 8, 2014

    Emergency Maintenance Window - December 8, 2013
    Please note that there is a scheduled maintenance window for your hosting services on Sunday, December 8th, 2013 from 12:00 AM to 2:00 AM. Customers may experience service disruptions lasting up to 30 minutes during this time.

    We thank you for your patience and apologize for any inconvenience this may cause.

    Nucleus Network Operations
    noc@nucleus.com
    Resolved - December 4, 2013

    Emergency Maintenance Window - December 1, 2013
    Please note that there is a scheduled maintenance window for your hosting services on Sunday December 1st, 2013 from 12:00 AM to 1:00 AM. Customers may experience service disruptions lasting up to 15 minutes during this time.

    We thank you for your patience and apologize for any inconvenience this may cause.

    Nucleus Network Operations
    noc@nucleus.com
    Resolved - November 29, 2013

    Emergency Maintenance Window - November 17, 2013
    Please note that there is a scheduled maintenance window for your hosting services on Sunday November 17th, 2013 from 12:00 AM to 1:00 AM. Customers may experience service disruptions lasting up to 15 minutes during this time.

    We thank you for your patience and apologize for any inconvenience this may cause.

    Nucleus Network Operations
    noc@nucleus.com
    Resolved - November 15, 2013

    Maintenance on all DSL circuits November 8 1am-5am
    This is a notification that there will be maintenance happening on our fiber connection that will disrupt all of our DSL connections for about 20 minutes. This outage will happen November 8th between the hours of 1am and 5am. After the 20 minute outage, services should all be restored. In some cases, end users may need to power cycle their modem and then router or computer to start working again.
    This maintenance is being done outside our office on our fiber lines so we are unable to narrow the time frame. We are just told it will take around 20 minutes and happen at sometime between 1 and 5am
    We appreciate your patience during this outage.
    Sincerely,
    Nucleus Network Operations
    Resolved - November 5, 2013

    Emergency Maintenance Window - November 3, 2013
    Please note that there is a scheduled maintenance window for your hosting services on Sunday November 3rd from 12:00 AM to 1:00 AM. Customers may experience service disruptions lasting up to 15 minutes during this time.

    We thank you for your patience and apologize for any inconvenience this may cause.

    Nucleus Network Operations
    noc@nucleus.com
    Resolved - November 1, 2013

    Emergency Maintenance - VDSL - October 29, 6:00AM
    This is an emergency maintenance notification for Tuesday, October 29th between 6:00AM and 7:00 AM. A change is being made to address stability and capacity. All VDSL service will be impacted for 15-20 minutes during this time. Afterwards, Nucleus technicians will attempt to recover any connections which do not come back on their own. In rare instances, this cannot be done and a reboot of the VDSL modem may be required to restore connectivity. Please contact technical support if you are unable to restore connectivity at the end of this maintenance window.

    We appreciate your patience during this outage.

    Sincerely,
    Nucleus Network Operations
    Resolved - October 25, 2013

    Emergeny Maintenance - VDSL
    This is an emergency maintenance notification for Tuesday, October 22nd between 9:00 PM and 10:00 PM. A change is being made to address stability and capacity. All VDSL service will be impacted for 15-20 minutes during this time. Afterwards, Nucleus technicians will attempt to recover any connections which do not come back on their own. In rare instances, this cannot be done and a reboot of the VDSL modem may be required to restore connectivity. Please contact technical support if you are unable to restore connectivity at the end of this maintenance window.

    We appreciate your patience during this outage.

    Sincerely,
    Nucleus Network Operations
    Resolved - October 22, 2013

    Emergency Maintenance Window - October 20, 2013
    Emergency Maintenance Window - October 20, 2013

    Please note that there is a scheduled maintenance window for your hosting services on Sunday October 20th from 12:00 AM to 1:00 AM. Customers may experience service disruptions lasting up to 15 minutes during this time.

    We thank you for your patience and apologize for any inconvenience this may cause.

    Nucleus Network Operations
    noc@nucleus.com
    Resolved - October 18, 2013

    Maintenance Window - October 9, 2013
    On October 9th between 9:00 PM and 10:00 PM, Nucleus will be upgrading the VDSL backhaul to increase capacity and address stability issues. A short outage of 5-10 minutes is expected during this window, however, PPPoE sessions will likely be terminated at this time. Nucleus will attempt to re-establish all PPPoE connections remotely immediately after the maintenance. If your connection does not seem to be working after this window, please power cycle both your modem and router. If this fails to resolve the problem, please call our tech support line at 403-509-4960 to have one of our technicians assist you.

    In addition we will be performing software maintenance shortly after the network upgrade has been completed. This will result in a very short outage of 10 minutes or less.

    We thank you for your patience during this time.

    -Nucleus Network Operations
    Resolved - October 4, 2013

    Internet traffic
    We are currently experiencing slow
    Internet traffic or not working at all.
    Technicians are working on the problem
    and we will update this bulletin when we
    know more.

    Thank you for your patience,

    Nucleus Network Operations
    noc@nucleus.com
    Resolved - August 30, 2013

    Maintenance Window August 29th, 2013
    Please note that there is a scheduled maintenance window for your hosting services on Thursday August 29th from 12:00 AM to 2:00 AM. Customers may experience service disruptions lasting up to 1 hour during this time.

    We thank you for your patience and apologize for any inconvenience this may cause.

    Nucleus Network Operations
    noc@nucleus.com
    Resolved - August 22, 2013

    DSL - Edmonton Stone Central Office
    There is currently a problem with DSL services that is affecting the Edmonton Stone Central Office. The issue is causing severe packet loss on affected circuits. Technicians are investigating the issue with no estimated time of repair. We apologize for any inconvenience this may cause.

    Nucleus Network Operations
    noc@nucleus.com
    Resolved - August 21, 2013

    Phone Outage
    Please be advised we are currently experiencing telephone issues. The toll free support 1-888-466-6336 number and 780 area code numbers are working.   You can contact us using the live help function from the mynucleus.ca website CONNECT LIVE! button or via email.

    Thank you,

    Nucleus Network Operations
    noc@nucleus.com
    Resolved - August 14, 2013

    Maintenance Window August 22nd, 2013
    Maintenance Window August 22nd, 2013

    Please note that there is a scheduled maintenance window for your web hosting services on Thursday August 22nd from 12:00 AM to 4:00 AM. Customers may experience service disruptions lasting up to 1 hour during this time.

    We thank you for your patience and apologize for any inconvenience this may cause.

    Nucleus Network Operations
    noc@nucleus.com
    Resolved - August 13, 2013

    Cable Outage Calgary
    We are currently experiencing Cable issues in the following areas:

    - Calgary

    Technicians are currently working on the problem, with
    no estimate of time to repair. We thank you for your patience and apologize for any inconvenience this may cause.

    Nucleus Network Operations (noc@nucleus.com)
    Resolved - July 17, 2013

    Maintenance Window July 11th, 2013
    Please note that there is a scheduled maintenance window for your web hosting services on Thursday July 11th from 10:00 PM to 11:00 PM. Customers may experience service disruptions lasting up to 30 minutes during this time.

    We thank you for your patience and apologize for any inconvenience this may cause.

    Nucleus Network Operations
    noc@nucleus.com
    Resolved - July 3, 2013

    Maintenance Window July 10th, 2013
    Please note that there is a scheduled maintenance window for your web hosting services on Wednesday July 10th from 10:00 PM to 11:00 PM. Customers may experience service disruptions lasting up to 30 minutes during this time.

    We thank you for your patience and apologize for any inconvenience this may cause.

    Nucleus Network Operations
    noc@nucleus.com
    Resolved - July 3, 2013

    Maintenance Window July 9th, 2013
    Please note that there is a scheduled maintenance window for your web hosting services on Tuesday July 9th from 10:00 PM to 11:00 PM. Customers may experience service disruptions lasting up to 30 minutes during this time.

    We thank you for your patience and apologize for any inconvenience this may cause.

    Nucleus Network Operations
    noc@nucleus.com
    Resolved - July 3, 2013

    DSL Outage High River
    We are currently experiencing DSL issues in the following areas:

    - High River

    Our upstream provider is reporting damage from flooding still has them a week away from a fix in some of the areas that have been opened up. We will update this bulletin as we know more.

    Nucleus Network Operations (noc@nucleus.com)

    Resolved - July 3, 2013

    DSL Outage Southern Alberta
    We are currently experiencing DSL issues in the following areas:

    - Black Diamond area

    It is believed this outage is related to the flood waters currently occurring in the Southern Alberta area. We will update this notice when we know more. We thank you for your patience and apologize for any inconvenience this may cause.

    Nucleus Network Operations (noc@nucleus.com)
    Resolved - June 20, 2013

    Emergency Network Maintenance - aDSL/vDSL
    Our upstream provider will be performing emergency network maintenance to replace a failing Device on June 14th at 23:00PM to June 15th 05:00AM

    This maintenance may affect any aDSL/vDSL customers in the following areas:
    - Calgary -Ogden
    - Calgary -Riverbend
    - Calgary -McKenzie
    - Calgary -Douglasdale
    - Calgary-Foothills Industrial

    Estimated outage per circuit: 10 Minutes

    A reboot of your DSL modem may be required to restore service after the maintenance is completed.

    We thank you for your patience and understanding during this maintenance window.

    Sincerely,
    Nucleus Network Operations
    Resolved - June 14, 2013

    Hurricane Sandy Precautions
    Dear Valued Customer,

    We are writing to let you know of preparations we are taking as Hurricane Sandy approaches the City of Toronto.

    Nucleus Technical personnel are carefully monitoring the weather conditions and taking appropriate actions to secure the redundant connection out of our Toronto Data Center. Please note that Nucleus' connection in Calgary should remain unaffected regardless of what happens in Toronto. As this data center is for our redundancy, if an issue should arise in Toronto, our main center in Calgary can fully handle our existing Internet traffic.

    Specific actions taken:
    " We will have technical personnel on site through the duration of the storm.
    " We have verified generator fuel levels and currently have more than 24 hours of fuel on hand for all generators.
    " We have confirmed with 2 fuel providers they are on stand-by should additional fuel for the generators be required.

    If you have any questions, please contact our Network Operations Centre at 1-888-682-5387 or noc@nucleus.com.

    Sincerely,

    Nucleus Network Operations
    Resolved - October 29, 2012

    Phone Outage
    Please be advised we are currently experiencing telephone issues.   You can contact us using the live help function from the mynucleus.ca website CONNECT LIVE! button or via email.

    Thank you,

    Nucleus Network Operations
    noc@nucleus.com

    Resolved - October 29, 2012

    Emergency Network Maintenance - PPPoE/VDSL
    We are going to be performing an upgrade of the software on our PPPoE server on October 11th at 12:00 AM to address issues with stability on the device. This will affect any customers using PPPoE DSL service. We expect the outage to last no longer than 30 minutes. A reboot of your DSL modem may be required to restore service after the maintenance is completed. We thank you for your patience and understanding during this maintenance window.

    Sincerely,

    Nucleus Network Operations
    Resolved - October 10, 2012

    Emergency Network Maintenance - Mail Server
    We will be performing emergency maintenance and upgrades to our Mail server on September 24th between 10:00PM and 11:30PM. All Mail services may be affected during this time. We appreciate your patience during this time and we are sorry for any inconvenience.

    Nucleus Network Operations
    noc@nucleus.com
    Resolved - September 21, 2012

    Emergency Network Maintenance - PPPoE/VDSL
    We are going to be performing a swap of hardware on our PPPoE server on September 14th at 12:00 AM to address issues with stability on the device. This will affect any customers using PPPoE DSL service. We expect the outage to last no longer than 30 minutes. A reboot of your DSL modem may be required to restore service after the maintenance is completed. We thank you for your patience and understanding during this maintenance window.

    Sincerely,

    Nucleus Network Operations
    Resolved - September 12, 2012

    Emergency Network Maintenance
    Envision (Enmax) will be performing emergency maintenance on Calgary down town fiber cables, between September 4th 9:00PM to September 5th 6:00am. Some services may intermittently be affected during this time. We appreciate your patience and we are sorry for any inconvenience.
    Resolved - September 4, 2012

    DSL - Calgary
    This is is a system alert for Monday August 27th. Nucleus is currently
    experiencing a problem with DSL service in the Calgary area. Technicians are currently working on the problem, with
    no estimate of time to repair.
    Resolved - August 27, 2012

    Several System Issues
    Please be advised we are currently experiencing issues with an upstream provider.

    The following is effected:
    Nucleus Phone System
    Cable Network Customers
    Wireless Network Customers

    You can contact us using the live help function from the mynucleus.ca website or by email at support@nucleus.com

    Thank you,

    Nucleus Network Operations
    Resolved - July 11, 2012

    Emergency Network Maintenance
    TELUS will be performing emergency maintenance on a core networking switch on, May 10th between 11:00 pm and 12:00 AM. All services may intermittently be affected during this time. We appreciate your patience and we are sorry for any inconvenience.
    Resolved - May 10, 2012

    Internet Traffic
    We are currently experiencing issues with our downstream provider and as a result Internet traffic is affected for some of our clients. Technicians are working on the problem and we will update this bulletin when we know more.

    Thank you for your patience,

    Nucleus Network Operations
    noc@nucleus.com
    Resolved - May 4, 2012

    Email Service
    We are currently experiencing intermittent issues with our email service. Technicians are investigating the problem with no estimated time of repair. We apologize for any inconvenience this may cause and thank you for your patience.

    -Nucleus Network Operations
    Resolved - February 21, 2012

    Web Hosting Maintenance
    Please note that there are scheduled maintenance windows for most websites on Tuesday February 7th, from 2 AM to 4 AM and on Thursday February 9th, from 10 PM to 12 AM. Customers may experience service disruptions lasting up to 5 minutes during these times.

    We thank you for your patience and apologize for any inconvenience this may cause.

    -Nucleus Network Operations
    Resolved - February 2, 2012

    Web Hosting Service
    We are currently undergoing emergency maintenance with our web hosting services:

    Technicians are working to get system maintenance finished and back on line as quickly as possible. Thank you for your patience.

    Nucleus Network Operations
    Resolved - January 28, 2012

    DSL - Northern Alberta
    There is currently a problem with DSL services that is affecting Northern Alberta. The issue is causing severe packet loss on affected circuits. Technicians are investigating the issue with no estimated time of repair. We apologize for any inconvenience this may cause.

    -Nucleus Network Operations
    Resolved - August 24, 2011

    Dial Up Service
    We are currently experiencing a problem in the 403 area code with dial up authentication.

    Technicians are working on the problem and we will update this notice as soon as we have more information. There is currently no estimated time for repair. Thank you for your patience.

    Nucleus Network Operations
    noc@nucleus.com
    Resolved - August 11, 2011

    Web Hosting Services
    We are currently experiencing problems with our web hosting services:

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - December 21, 2010

    Internet Traffic
    We are currently experiencing issues with our downstream provider and as a result Internet traffic is moving very slowly or not at all. Technicians are working on the problem and we will update this bulletin when we know more.

    Thank you for your patience,

    Nucleus Network Operations
    noc@nucleus.com
    Resolved - November 10, 2010

    DSL outage NW calgary
    We are currently experiencing DSL issues in the Crowchild and Edgemont areas. Technicians are working on the issue. We will have the issue straightened out ASAP. We thank you for your patience and apologize for any inconvenience this may cause.

    -Nucleus Network Operations (noc@nucleus.com)
    Resolved - November 5, 2010

    Mail Server issues
    We are currently experiencing mail server issues. Technicians are working on the issue. We will have the issue straightened out ASAP. We thank you for your patience and apologize for any inconvenience this may cause.
    Resolved - October 18, 2010

    Nucleus Phone Lines
    We are currently experiencing issues with our phone lines. Calls in to our phone numbers are unable to connect or are dropping. Technicians are working on the issue but we have no estimated time of repair. We thank you for your patience and apologize for any inconvenience this may cause.

    -Nucleus Network Operations
    Resolved - September 21, 2010

    DSL Outage South Calgary
    We are currently experiencing issues with DSL connections in the south end of Calgary.
    Technicians are working on the issue and will have it resolved ASAP.

    Nucleus Network Operations
    noc@nucleus.com
    Resolved - August 9, 2010

    Comcast Routing Issues
    Comcast is currently having issues with routing to Canada. This will make it so that any user on the Comcast network will not be able to access our services and our users will not be able to access any services on thier network. Comcast is working on the issue and we will update this bulletin once we have new information. Thank you for your patience.

    Nucleus Network Operations
    noc@nucleus.com
    Resolved - August 6, 2010

    Phone issues
    Please be advised we are currently experiencing phone issues.   You can contact us using the live help function from the mynucleus.ca website CONNECT LIVE! button

    Thank you,

    Nucleus Network Operations

    Resolved - July 22, 2010

    Emergency Network Maintenance
    We will be performing emergency maintenance on our network on April 15th between 12:00 AM and 1:00 AM. All services may be affected for approximately 10 to 15 minutes. We appreciate your patience during this time and we are sorry for any inconvenience.

    Thank you,

    Nucleus Network Operations
    Resolved - April 14, 2010

    Website Outages
    At 12:25PM MDT on March 23rd, Nucleus' system administration team received system alerts showing a content switch overload. The primary unit had failed to the secondary switch due to load. At this time engineers began directly managing both units with regular restarts to maintain periods of service while the root issue was troubleshot. System monitors, QA testing and technical support contacts confirmed the effect on web and provisioning services. Mail services (POP, IMAP, SMTP and MX) were not tied to the affected switching equipment and were not disrupted.

    The investigation led by the main Nucleus engineering group identified the root source of the disruption. A Distributed Denial of Service (DDoS) attack was being directed to a specific hosted IP overloading the content switching system for this architecture segment. The fingerprint profile of the DDoS attack was a new profile that was not immediately picked up by the Nucleus Arbor Networks defense equipment.   

    At 1:56pm MDT, our administration team was able to configure the Arbor Peakflow system to properly mitigate the DDoS traffic on the identified IP. Web services that were experiencing intermittent issues returned to proper operating state.

    The Arbor system continued to manage the DDoS attack from this point. Systems engineers remained on high alert and continued to closely monitor all network and mitigation systems. At 6:37am MDT on March 24th, the DDoS shifted targeting a different IP. Senior Administration staff adjusted the mitigation filters to address the attack change. Temporary disruptions to web services during this period were confirmed halted at 6:50am MDT.

    The Arbor Peakflow system maintained mitigation of the DDoS traffic directed to the new IP and all services remained available.

    At 7:23am MDT, systems showed that the DDoS attack had ceased, at which point all mitigation was turned off.

    Nucleus Engineers have continued to closely monitor all inbound network traffic. At this point the DDoS attack has not resumed.
    Resolved - March 25, 2010

    Edmonton DSL - High Latency and Loss
    We are currently experiencing a problem affecting customers in the Edmonton area causing high latency and packet loss. Technicians are working on the issue and we will update this bulletin when we have more information.

    We apologise for any inconvenience and thank you for your patience.

    -Nucleus Network Operations Centre
    Resolved - February 25, 2010

    DSL service NE Calgary
    We are currently experiencing issues with DSL connections in the north end of Calgary.
    Technicians are working on the issue and will have it resolved ASAP.

    Nucleus Network Operations
    noc@nucleus.com

    Resolved - January 11, 2010

    Mail SSL/TSL auth issue
    We are currently experiencing issues with SSL/TLS mail authentication.

    Technicians are working on the issue and will have it resolved ASAP.

    Nucleus Network Operations
    noc@nucleus.com
    Resolved - November 27, 2009

    mail delay
    Please be aware we are seeing a delay in the delivery of email messages. Messages are being received by our mail server, it is just taking a little longer to deliver the messages. Technicians are working on the issue and will have it resolved ASAP.

    Nucleus Network Operations
    noc@nucleus.com

    Resolved - September 24, 2009

    Mail Delay
    Please be aware we are seeing a delay in the delivery of email messages. Messages are being received by our mail server, it is just taking a little longer to deliver the messages. Technicians are working on the issue and will have it resolved ASAP.

    Nucleus Network Operations
    noc@nucleus.com
    Resolved - September 23, 2009

    Emergency Network Maintenance
    We will be performing emergency maintenance on our network on September 2nd at 11:00 PM. All services may be affected for approximately 5 to 10 minutes. We appreciate your patience during this time and we are sorry for any inconvenience.

    Nucleus Network Operations
    noc@nucleus.com
    Resolved - September 2, 2009

    Dial Up Service In Ontario
    We are currently experiencing a problem in the Ontario region with dial up authentication.

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - August 6, 2009

    Crowchild and area DSL outage
    We are currently experiencing intermittent problems in the following areas:
    Calgary Alberta in the NW Crowchild area

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations

    Resolved - July 27, 2009

    DSL Service - Edmonton Alberta
    We are currently experiencing intermittent problems in the following areas:

    Edmonton Alberta

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - July 7, 2009

    DSL Service - British Columbia
    We are currently experiencing intermittent problems in the following areas:

    British Columbia

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - April 20, 2009

    Phone System
    Please note that Nucleus is currently experiencing a problem with our office phone lines.

    We are working with the vendor and will have the problem rectified as soon as possible.

    If you need immediate assistance please contact us by email:

    support@nucleus.com
    billing@nucleus.com
    sales@nucleus.com

    Thank you for your patience.
    Nucleus Network Operations
    Resolved - April 6, 2009

    DSL Service - British Columbia
    We are currently experiencing intermittent problems in the following areas:

    British Columbia

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - April 3, 2009

    Caution, Phishing Emails Spoof
    Personal Information Requests

    Over the past few days we have been seeing an increase in the number of phishing email messages that are being sent to our clients. Please keep in mind that Nucleus and other legitimate companies will never send an email requesting username and password information. You should never send this information to anyone; passwords are to be kept confidential and should never be released to a third party.

    If you receive any emails that ask you to send this or any other personal information (including credit card details) to them, please delete it immediately as it is not a valid request. If a third party gets a hold of this information, they will use it for fraudulent purposes.

    If you have received one of these messages and did provide this information via email, please contact us immediately as we will need to have your passwords changed to avoid any future security threats.

    If you have any questions or concerns on this, please feel free to contact our support department by phone at (403) 509-4960, (780) 448-0460 or 1-888-466-6336 or via email to: support@nucleus.com

    Best regards,

    Management & Staff
    Nucleus Information Service Inc.
    Resolved - February 14, 2009

    DSL Service Issues
    We are currently experiencing intermittent problems in the following areas:

    Edmonton and surrounding areas

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - February 6, 2009

    DSL Service
    We are currently experiencing intermittent problems in the following areas:

    Calgary and surrounding areas

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - January 29, 2009

    DSL Service
    We are currently experiencing intermittent problems in the following areas:

    Calgary
    - Crowchild
    - Edgemont
    - Bowness


    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - January 29, 2009

    DSL Service
    We are currently experiencing intermittent problems in the following areas:

    Edmonton and surrounding areas

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - January 20, 2009

    Emergency Network Maintenance
    We will be performing emergency maintenance on our network on January 9th at 5:30 PM. All services may be affected for approximately 10 to 15 minutes. We appreciate your patience during this time and we are sorry for any inconvenience.

    Nucleus Network Operations
    Resolved - January 9, 2009

    Mail Server Certificate Errors
    We are currently experiencing a problem with the secure certificates on our mail server.

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - November 24, 2008

    Routing issue to certain sites
    We are currently experiencing a problem with one of our upstream providers. This may cause certain servers and webpages to be unavailable at this time.

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - November 13, 2008

    DSL Service
    We are currently experiencing intermittent problems in the following areas:

    Crowchild area in Calgary

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - October 26, 2008

    DSL Service
    We are currently experiencing intermittent problems in the following areas:

    Capital Hill area in Calgary

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - October 5, 2008

    Dial-up Authentication
    We are currently experiencing a dial up authentication issue in Calgary. Technicians are working on the problem and it should be resolved shortly. Thank you for your patience.

    Nucleus Network Operations
    noc@nucleus.com
    Resolved - June 26, 2008

    Internet Issues
    We are currently experiencing intermittent problems with various sites throughout the Internet. It appears that the problem is down stream and technicians are working with several vendors to determine the issue. Further details will be posted as they become available.

    Thank you for your patience.

    Nucleus Network Operations
    Resolved - June 16, 2008

    DSL service
    We are currently experiencing intermittent problems in the following areas:

    Alberta
    BC

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - April 7, 2008

    DSL Service
    We are currently experiencing intermittent problems in the following areas:

    Calgary - Foothills

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - March 26, 2008

    DSL Service
    We are currently experiencing intermittent problems in the following areas:

    Calgary - Airways

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - February 29, 2008

    Outgoing Mail
    We are currently experiencing a problem with sending mail through our mail server.

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    -Nucleus Network Operations
    Resolved - February 12, 2008

    DSL Service
    We are currently experiencing intermittent problems in the following areas:

    Calgary

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - February 12, 2008

    DSL Service
    We are currently experiencing intermittent problems in the following areas:

    Edmonton
    Calgary

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - February 11, 2008

    DSL Service
    We are currently experiencing problems in the following areas:

    Edmonton
    Calgary

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - January 28, 2008

    DSL Service
    We are currently experiencing problems in the following areas:

    Edmonton - Millwoods

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - January 27, 2008

    DSL Service
    We are currently experiencing problems in the following areas:

    Calgary
    Edmonton
    Red Deer
    Lethbridge

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - January 23, 2008

    Website Issues
    Please note we are currently experiencing an outage on some of the websites that we host. Technicians are working on the problem and should have it resolved shortly.

    Nucleus Network Operations
    noc@nucleus.com
    Resolved - January 14, 2008

    Website Issues
    Please note we are currently experiencing an outage on some of the websites that we host. Technicians are working on the problem and should have it resolved shortly.

    Nucleus Network Operations
    noc@nucleus.com
    Resolved - January 3, 2008

    DSL Service
    We are currently experiencing problems in the following areas:

    Calgary - Bowness
    Calgary - Mount Royal
    Calgary - Downtown

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - January 2, 2008

    DSL Service
    We are currently experiencing problems in the following areas:

    Calgary - Mount Royal
    Calgary - Downtown

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - December 11, 2007

    DSL Service
    We are currently experiencing problems in the following areas:

    BC

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - November 29, 2007

    Mail server delay
    We are currently experiencing a mail delivering delay.
    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations

    Resolved - October 2, 2007

    DSL Service
    We are currently experiencing problems in the following areas:

    Calgary
    Coaldale
    Leduc
    Ponoka
    High River
    Black Diamond
    Sundre
    Devon
    Carstairs

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - September 26, 2007

    News service
    We are currently experiencing issues with our news server service.
    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - August 30, 2007

    DSL Service
    We are currently experiencing problems in the following areas:

    Canmore

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - August 9, 2007

    DSL Service
    We are currently experiencing problems in the following areas:

    Bowness
    Forest Lawn
    Kingsland
    Hillhurst
    Crowchild
    Deer Run
    Burns
    Edgemont
    Highfield
    Canyon Meadows
    Abbeydale
    Mayland Heights
    Chestermere

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - August 3, 2007

    Website Issues
    Please note we are currently experiencing an outage on some of the websites that we host for clients. Technicians are working on the problem and should have it resolved shortly.

    Nucleus Network Operations
    noc@nucleus.com
    Resolved - August 1, 2007

    DSL Service
    We are currently experiencing problems in the following areas:

    Calgary Downtown
    Airdrie
    Black Diamond
    Chestermere
    Cochrane
    Okotoks
    Taber
    Turner Valley

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - July 5, 2007

    DSL Service
    We are currently experiencing problems in the following areas:

    Airdrie
    Black Diamond
    Chestermere
    Cochrane
    Okotoks
    Taber
    Turner Valley

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - June 27, 2007

    Mail Service Delay
    We are currently experiencing a mail delivering delay.

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - June 20, 2007

    Mail Server
    We are currently experiencing a mail server issue.
    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations

    Resolved - June 20, 2007

    DSL Service
    We are currently experiencing problems in the following areas:

    Edmonton and surrounding areas

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - June 15, 2007

    Mail Service Delayed
    We are currently experiencing a mail delivering delay.

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - June 11, 2007

    DSL Service
    We are currently experiencing problems in the following areas:

    Sundre
    Black Diamond
    Canmore
    Okotoks
    Calgary - Downtown
    Raymond
    Cochrane
    Turner Valley
    Airdrie
    Medicine Hat
    Taber
    Crossfield
    High River
    Grande Prairie
    Highfield

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - June 11, 2007

    Mail Service Delayed
    We are currently experiencing a mail delivering delay due to SPAM volumes.

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - June 8, 2007

    Mail Service Delayed
    We are currently experiencing a mail delivering delay due to SPAM volumes.

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - May 23, 2007

    DSL Service
    We are currently experiencing problems in the following areas:

    Downtown - Calgary
    Foothills - Calgary
    Stone - Edmonton

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - May 23, 2007

    Babytel Service Issues
    Please note that we are currently experiencing an unscheduled service outage. Incoming calls for Ottawa, Calgary and Edmonton area are not functioning. Our provider is currently working on correcting the situation which from the information that we obtained was caused by a major accident which caused the cut of major circuits serving these areas. We were informed that this situation could last until the end of the afternoon around 5:00 PM . We will be updating you once the problem has been resolved.

    Nucleus Network Operations
    noc@nucleus.com
    Resolved - April 24, 2007

    DSL Service in Calgary
    We are currently experiencing problems in the following areas in the Calgary region:

    Downtown

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - April 12, 2007

    DSL Service in Calgary
    We are currently experiencing problems in the following areas in the Calgary region:

    Capital Hill

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - April 10, 2007

    DSL Services in Edmonton
    We are currently experiencing an outage in the following areas in the Edmonton region:

    Cannel

    There has been some flooding which is affecting many phone lines and DSL services in the area. Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - March 26, 2007

    Webserver Issues
    Please note we are currently experiencing an outage on some of the websites that we host for clients. Technicians are working on the problem and should have it resolved shortly.

    Nucleus Network Operations
    noc@nucleus.com
    Resolved - March 20, 2007

    Maintenance Window - Mount Royal
    We have a maintenance window Friday March 2nd starting at 5:30 AM and ending Friday March 2nd at 8:00 AM.

    The following services may be affected:

    Mount Royal DSL (Dynamic IP Customers)

    During this time, customers may experience intermittent outages in DSL service.

    Sorry for any inconvenience this may cause.

    -Nucleus Network Operations
    Resolved - March 1, 2007

    Mail Delivery Delay
    We are currently experiencing problems with the mail server. Messages may be delayed for an undetermined period of time. We apologize for any inconvenience.

    Nucleus Network Operations
    Resolved - February 15, 2007

    DSL Service in Calgary
    We are currently experiencing an outage in the following areas in the Calgary region:

    Airways

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - February 15, 2007

    DSL Services in Calgary and Area
    We are currently experiencing increased latency on DSL connections in the Calgary area.

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations

    Resolved - January 5, 2007

    DSL Services in Calgary
    We are currently experiencing an outage in the following areas in the Calgary region:

    Bowness

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - November 23, 2006

    DSL Services in Calgary
    We are currently experiencing an outage in the following areas in the Calgary region:

    Bowness

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - November 22, 2006

    DSL Services in Calgary
    We are currently experiencing an outage in the following areas in the Calgary region:

    Capital Hill

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - November 16, 2006

    Nucleus DSL - Calgary Area
    We are currently experiencing an outage in the following areas in the Calgary region:

    Cochrane
    Chestermere
    Downtown Calgary
    Okotoks

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - November 8, 2006

    Web Hosting Services
    We are currently experiencing problems with our web hosting services:

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - November 6, 2006

    News Service
    Nucleus is currently experiencing technical issues with its news service. Technicians are working on the issue with no estimated time to repair.

    Thank you for your patience,

    Nucleus Network Operations
    Resolved - November 3, 2006

    DSL Services in Calgary
    We are currently experiencing packet loss in the following areas of Calgary:

    Downtown

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations

    Resolved - October 31, 2006

    DSL Edmonton
    We are currently experiencing an outage in the following areas in the Edmonton region:

    Stone

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - October 30, 2006

    Babytel
    We are currently experiencing an outage with our Babytel service. Technicians are working on the problem and we will update this bulletin as information becomes available. Thank you for your patience.

    Nucleus Network Operations
    noc@nucleus.com
    Resolved - October 24, 2006

    Web Hosting Issues
    We are currently experiencing problems with our web hosting services:

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - October 19, 2006

    Emergency Maintenance
    We have an emergency maintenance window Thursday, October 13, 2006 from 11:30 AM to 1:30 AM

    The following services will be affected.

    Email Services

    The actual outage time should be approximately 1 hour.

    Sorry for any inconvenience this may cause.

    Nucleus Network Operations
    noc@nucleus.com
    Resolved - October 13, 2006

    Emergency Maintenance
    We have an emergency maintenance window Thursday, October 12, 2006 from 11:00 AM to 11:30 AM

    The following services will be affected.

    WebMail

    The actual outage time should be approximately 10-15 minutes.

    Sorry for any inconvenience this may cause.

    Nucleus Network Operations
    noc@nucleus.com
    Resolved - October 12, 2006

    DSL Calgary
    We are currently experiencing an outage in the following areas in the Calgary region:

    Bowness
    Crowchild
    Edgemont
    Hillhurst
    Richmond Hill

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - September 30, 2006

    Spamcop Email Blacklisting
    Attention Nucleus Customers,

    We are currently experiencing issues with our mail server being listed with the Spamcop RBL. At this time it looks to be an error or possibly a malfunction with their blacklist but we are working on getting the matter resolved.

    In the interim email messages sent to recipients that subscribe to Spamcop’s realtime blacklist may be bounced back to you if you are sending through our mail server.

    The bounceback will contain the following message:

    > Your message has encountered delivery problems
    > to the following recipient(s):
    >
    > email@domain.com
    > (Was addressed to email@domain.com)
    > Delivery failed
    > 554 5.7.1 Service unavailable; Client host [66.18.251.15] blocked using
    > bl.spamcop.net; Blocked - see http://www.spamcop.net/bl.shtml?66.18.251.15
    >
    >
    > No recipients were successfully delivered to.

    Or there will be a more generic listing that looks like:

    Your message has encountered delivery problems
    to the following recipient(s):

    email@domain.com
    (Was addressed to email@domain.com)
    Delivery failed
    554 The IP Address of the sender (66.18.251.15) was found in a DNS blacklist
    database and was therefore refused.


    No recipients were successfully delivered to.

    The issue should be rectified within 24 hours and we ask for your patience and understanding while we get the matter resolved.
    If you have any questions or concerns regarding the matter please feel free to contact our trained and friendly technical support staff at 509-4960 or toll free at 1-888-466-6336 and they will be more than happy to answer any questions or concerns that you might have. If they cannot address the issue directly then they will forward you to someone who can.

    Nucleus Network Operations
    Resolved - September 21, 2006

    Web Hosting Issues
    We are currently experiencing issues with some of our web hosting services. Technicians are working on resolving this issue and hope to have it repaired as soon as possible. Thank you for your patience

    Nucleus Network Operations
    Resolved - September 18, 2006

    Domain Pointing Services
    We are currently experiencing issues with our domain pointing services. Technicians are working on resolving this issue and hope to have it repaired as soon as possible. Thank you for your patience

    Nucleus Network Operations
    Resolved - September 14, 2006

    Web Hosting Problems
    We are currently experiencing problems with our web hosting services:

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - September 8, 2006

    DSL Calgary
    We are currently experiencing an outage in the following areas in the Calgary region:

    Crowchild
    Edgemont

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations

    Resolved - September 5, 2006

    DSL Calgary
    We are currently experiencing an outage in the following areas in the Calgary region:

    Airways
    Bowness
    Capital Hill
    Crescent Heights
    Deer Run
    Downtown
    Elbow Park
    Hillhurst
    Mount Royal
    Prominence Point
    Shawnessy

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - September 4, 2006

    Edmonton Phone Lines
    Please note that Nucleus is currently experiencing a problem with our Edmonton office phone numbers. Please feel free to utilize our toll-free numbers during the outage. We are working with the vendor and will have the problem rectified as soon as possible.

    General: 1-888-682-5387
    Support: 1-888-466-6336

    Thank you for your patience.
    Nucleus Administration
    Resolved - August 31, 2006

    Nucleus DSL Calgary
    We are currently experiencing packet loss in the following areas in the Calgary region:

    Temple

    We are experiencing a complete outage in parts of Downtown Calgary.

    The Outage in Calgary Downtown was corrected about 4:30am

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - August 28, 2006

    Downtown Calgary DSL issue
    We are currently experiencing issues out of the Calgary Downtown core that is affecting most customers out of the Calgary downtown core. Technicians are currently working on the problem and hope to have it repaired as quickly as possible.
    Resolved - August 17, 2006

    Support Phone Lines
    Please note that Nucleus is currently experiencing a problem with it’s technical support numbers. We are working with the vendor and will have the problem rectified as soon as possible. If you would like to receive a call from a technician, please email support@nucleus.com with your contact information and one of our technicians will be happy to assist you.
    Resolved - July 28, 2006

    Office Phone Lines
    Please note that Nucleus is currently experiencing a problem with it’s office phone numbers. Both technical support and general office inquires are affected by this outage. We are working with the vendor and will have the problem rectified as soon as possible. If you would like to receive a call from a technician, please email support@nucleus.com with your contact information and one of our technicians will be happy to assist you.
    Resolved - July 27, 2006

    Edmonton Phone Lines
    Please note that Nucleus is currently experiencing a problem with our Edmonton office phone numbers. Please feel free to utilize our toll-free numbers during the outage. We are working with the vendor and will have the problem rectified as soon as possible.

    General: 1-888-682-5387
    Support: 1-888-466-6336

    Thank you for your patience.
    Nucleus Administration
    Resolved - July 26, 2006

    Office Phone Lines
    Please note that Nucleus is currently experiencing a problem with it’s office phone numbers. Both technical support and general office inquires are affected by this outage. We are working with the vendor and will have the problem rectified as soon as possible. If you would like to receive a call from a technician, please email support@nucleus.com with your contact information and one of our technicians will be happy to assist you.
    Resolved - July 18, 2006

    Mail Delay
    Nucleus is currently experienicng a mail delay.
    Technicians are currently working on the problem with no estimate of time to repair.
    Resolved - June 23, 2006

    Office Voice Lines
    Please note that Nucleus is currently experiencing a problem with it’s office phone numbers. Both technical support and general office inquires are affected by this outage. We are working with the vendor and will have the problem rectified as soon as possible. If you would like to receive a call from a technician, please email support@nucleus.com with your contact information and one of our technicians will be happy to assist you.
    Resolved - June 13, 2006

    Office Phone Lines Down
    Please note that Nucleus is currently experiencing a problem with it’s office phone numbers. Both technical support and general office inquires are affected by this outage. We are working with the vendor and will have the problem rectified as soon as possible. If you would like to receive a call from a technician, please email support@nucleus.com with your contact information and one of our technicians will be happy to assist you.
    Resolved - June 1, 2006

    Nucleus DSL Calgary
    We are currently experiencing an outage in the following areas in the Calgary region:

    Downtown

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - May 29, 2006

    Nucleus DSL Calgary
    We are currently experiencing an outage in the following areas in the Calgary region:

    Downtown

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - May 26, 2006

    Dial-up Authentication
    We are currently experiencing a dial up authentication issue in Calgary and Edmonton. Technicians are working on the problem and it should be resolved shortly. Thank you for your patience.

    Nucleus Network Operations
    noc@nucleus.com
    Resolved - May 5, 2006

    Internet network outage.
    Nucleus is currently experiencing network issues which is degrading all Internet traffic in and out of Nucleus. This outage effects all Nucleus customers. Technicians are working on this problem and we will update this bulletin as more in known.
    Resolved - May 4, 2006

    DSL Issues in Spruce Grove
    We are currently experiencing intermittent packet loss in the following areas:

    Spruce Grove

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - April 28, 2006

    DSL Issues in BC
    We are currently experiencing intermittent packet loss in the following areas:
    All areas in British Columbia

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations

    Resolved - April 26, 2006

    Packet Loss Edmonton
    We are currently experiencing intermittent packet loss in the following areas:

    Edmonton - Downtown

    Technicians are working on the problem and we will update this notice as soon as we have more information.

    Thank you for your patience.

    Nucleus Network Operations
    Resolved - April 24, 2006

    Packet Loss Edmonton Downtown
    We are currently experiencing intermittent packet loss in the following areas:

    Edmonton - Downtown

    Technicians are working on the problem and we will update this notice as soon as we have more information.

    Thank you for your patience.

    Nucleus Network Operations
    Resolved - April 23, 2006

    DSL issues in BC
    We are currently experiencing intermittent packet loss in the following areas:

    All areas in British Columbia

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - April 21, 2006

    Maintenance Window Tuesday April 18th 2006
    The maintenance we had done on Tuesday morning lasted a little longer than expected.

    Sorry for any inconvenience this may have caused.


    Nucleus Network Operations.

    Resolved - April 18, 2006

    Packet Loss Edmonton Downtown
    We are currently experiencing intermittent packet loss in the following areas:
    Edmonton - Downtown

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations

    Resolved - April 13, 2006

    Nucleus DSL - Calgary
    We are currently experiencing an outage in the following areas in the Calgary region:

    Elbow Park

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - April 12, 2006

    Nucleus DSL
    We are currently experiencing packet loss on our DSL network.

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - April 12, 2006

    DSL Problems
    We are currently experiencing packet loss in the following areas:

    Calgary - Capital Hill

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations

    Resolved - April 9, 2006

    DSL Outage - Calgary
    We are currently experiencing an outage in the following areas in the Calgary region:

    Bowness

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - March 30, 2006

    Nucleus DSL
    We are currently experiencing intermittent packet loss in the following areas:

    Edmonton - Downtown
    Calgary - Kilarney

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - March 28, 2006

    Airways DSL problem
    We are currently experiencing an outage affecting some customers in the following areas in the Calgary region:

    Airways

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - March 21, 2006

    Babytel
    We are currently experiencing an outage with our Babytel service. Technicians are working on the problem and we will update this bulletin as information becomes available.


    Resolved - March 20, 2006

    Nucleus DSL
    We are currently experiencing intermittent packet loss.

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - March 16, 2006

    DSL Outage
    We are currently experiencing a dsl outage in numerous areas.

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - March 14, 2006

    Mail Server
    We are currently experiencing problems with the mail server. Technicians are working on the problem and should have it resolved shortly. We apologize for any inconvenience.

    Nucleus Network Operations
    Resolved - March 14, 2006

    Airways DSL problems
    We are currently experiencing intermittent packet loss in the following areas in the Calgary region:

    Airways

    This is not affecting every customer, only a small percentage are affected.

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations

    Resolved - March 8, 2006

    Babytel
    We are currently experiencing an outage with our Babytel service. Technicians are working on the problem and we will update this bulletin as information becomes available.
    Resolved - February 27, 2006

    Kingsland DSL problems
    We are currently experiencing intermittent packet loss in the following areas in the Calgary region:

    Kingsland

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - February 22, 2006

    Mail Delay
    Nucleus is currently experienicng a mail delay.
    Technicians are currently working on the problem with no estimate of time to repair.


    Resolved - February 21, 2006

    Nucleus DSL Downtown
    We are currently experiencing intermittent packet loss in the following areas in the Calgary region:

    Downtown

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - February 14, 2006

    Downtown DSL problems
    We are currently experiencing intermittent packet loss in the following areas in the Calgary region:
    Downtown

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations


    Resolved - February 13, 2006

    Mail Delay
    Nucleus is currently experienicng a mail delay.

    Technicians are currently working on the problem with no estimate of time to repair.
    Resolved - February 13, 2006

    Temple DSL Problems
    We are currently experiencing intermittent packet loss in the following areas in the Calgary region:

    Temple

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - February 8, 2006

    DSL DHCP Issues
    We are currently experiencing a problem with all DHCP DSL customers.


    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - February 3, 2006

    Killarney DSL Problems
    We are currently experiencing intermittent packet loss in the following areas in the Calgary region:

    Killarney

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - February 3, 2006

    Killarney DSL Problems
    We are currently experiencing intermittent packet loss in the following areas in the Calgary region:

    Killarney

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations

    Resolved - January 12, 2006

    DSL Outage
    We are currently experiencing a dsl outage in the following areas in the Calgary region:

    Killarney
    Prominence Point

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations

    Resolved - January 2, 2006

    Dial up authentication
    We are currently experiencing a dial up authentication issue. Technicians are working on the problem and it should be resolved shortly. Thank you for your patience.

    Nucleus Network Operations
    noc@nucleus.com
    Resolved - December 8, 2005

    Edmonton Dialup Services
    Nucleus is currently experiencing a problem with dialup services in Edmonton.

    Technicians are working on the problem, with no estimated time to repair. We apologize for the inconvenience.
    Resolved - December 7, 2005

    Slow Internet Connecitivity
    Nucleus customers may be experience slow and intermittant Internet connectivity to a variety of locations.

    The trouble is a router within the Teleglobe network in Vancouver, located at 64.86.115.25. This router is experiencing a large amount of packet loss.

    Telus and Teleglobe are working together to resolve this issue. Unfortunately there is nothing we can do to affect this issue as it exists outside of our network.

    We will update again when we have final confirmation of resolution.

    Nucleus Network Operations
    Resolved - November 25, 2005

    DSL Outage
    Nucleus experienced a DSL outage at 2:20 am for approximately 1 hour 45 minutes.

    This affected mainly Edmonton and surrounding areas.

    The problem has now been resolved.

    Sorry for any inconvenience this may have caused.

    Nucleus Network Operations
    Resolved - November 25, 2005

    DSL Outage
    We are currently experiencing a DSL Outage in all Areas of Alberta and British Columbia.

    Technicians are working on the problem with no estimate time to repair.

    We apologize for any inconvenience this may cause.
    Resolved - November 16, 2005

    DSL Services in Calgary
    We are currently experiencing intermittent packet loss in the following areas in the Calgary region:

    Airways

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - November 14, 2005

    DSL Services in Calgary
    We are currently experiencing a partial outage in the following areas in the Calgary region:

    Ogden

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations

    Resolved - October 31, 2005

    Wireless Services
    Nucleus is currently experiencing intermittent issues with wireless services.

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - October 25, 2005

    DSL problems
    We are currently experiencing an outage in the following areas in the Calgary region:
    Riverbend

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations



    Resolved - October 20, 2005

    DSL Problems
    We are currently experiencing a partial outage in the following areas in the Edmonton region:

    Strathcona

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations

    Resolved - October 20, 2005

    Mail Server blocks
    We are currently experiencing a problem sending mail to all customers on the megamailservers system. We are working with technicians at megamailservers to resolve the issue.

    Our administrators are attempting to resolve the issue with the host company. However there is currently no information on time until the situation is resolved.

    This problem will affect any customers attempting to send email from our mail server or from a mail server hosted on one of our IP addresses.

    If you have any questions or concerns regarding the matter please feel free to contact our trained and friendly technical support staff at 509-4960 or toll free at 1-888-466-6336 and they will be more than happy to answer any questions or concerns that you might have. If they cannot address the issue directly then they will forward you to someone who can.
    Resolved - September 26, 2005

    Emergency Maintenance
    We have an emergency maintenance window Friday Sept 23 starting at 10 pm

    The Following servers will be affected.

    Mail
    Web Server
    Authentication Server

    The Outages should be approximately 5-10 minutes per server.

    Sorry for any inconvenience this may cause.
    Resolved - September 23, 2005

    Mail Server blocks
    Trend Micro has added all Nucleus IP addresses to their MAPS Dynamic User List. This means that email from our mail server is being rejected by any email server running their blacklist.

    Our administrators are attempting to resolve the issue with Trend Micro. However there is currently no information on time until the situation is resolved.

    This problem will affect any customers attempting to send email from our mail server or from a mail server hosted on one of our IP addresses.

    If you have any questions or concerns regarding the matter please feel free to contact our trained and friendly technical support staff at 509-4960 or toll free at 1-888-466-6336 and they will be more than happy to answer any questions or concerns that you might have. If they cannot address the issue directly then they will forward you to someone who can.
    Resolved - September 23, 2005

    Webmail Issues
    We are currently experiencing problems with outbound email from Webmail. All email send via our webmail interface is being blocked as spam.

    Nucleus administrators and technicians are working on the problem. However we are still uncertain of the cause and we do not have an estimate on time until resolution.

    This trouble will not affect customers attempting to send email from within Outlook, Outlook Express or other email applications, only those sending using Nucleus Webmail.

    If you have any questions or concerns regarding the matter please feel free to contact our trained and friendly technical support staff at 509-4960 or toll free at 1-888-466-6336 and they will be more than happy to answer any questions or concerns that you might have. If they cannot address the issue directly then they will forward you to someone who can.
    Resolved - September 22, 2005

    DSL Problems
    We are currently experiencing a partial outage in the following areas in the Calgary region:

    Downtown

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations

    Resolved - September 14, 2005

    News Server
    We are currently experiencing problems with our News server. Technicians are currently working on the problem with no estimate time to repair. We apologize for any inconvenience this may cause.
    Resolved - September 13, 2005

    DSL Problems
    We are currently experiencing intermittent outages in the following areas in the Calgary region:

    Killarney

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - September 9, 2005

    DSL Problems
    We are currently experiencing intermittent outages in the following areas in the Calgary region:

    Forest Lawn
    Chestermere

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - September 6, 2005

    News Server
    We are currently experiencing problems with our News server. Technicians are currently working on the problem with no estimate time to repair. We apologize for any inconvenience this may cause.
    Resolved - September 4, 2005

    babyTEL VoIP Services
    Nucleus is currently experiencing technical difficulties with all babyTEL services. The interruption includes incoming and outgoing calls. Technicians are working on the problem with no estimated time to repair. We apologize for any inconvenience this may cause.
    Resolved - August 17, 2005

    News Server
    We are currently experiencing problems with our News server. Technicians are currently working on the problem with no estimate time to repair. We apologize for any inconvenience this may cause.
    Resolved - August 15, 2005

    Calgary DSL Problems
    We are currently experiencing intermittent outages in the Killarney area.

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations

    Resolved - August 5, 2005

    DSL problems
    We are currently experiencing intermittent outages in the following areas in the Calgary region:

    Huntington Hills
    Harvest Hills
    Macewan
    Mount Royal
    Airways

    Technicians are working on the problem and we will update this notice as soon as we have more information. Thank you for your patience.

    Nucleus Network Operations
    Resolved - July 25, 2005

    DSL Issues.
    Nucleus is currently experiencing intermittent DSL issues in Alberta and British Columbia. Technicians are currently working on the problem, with no estimate of time to repair.
    Resolved - July 25, 2005

    DSL Outage.
    This is a system alert for Monday July 25th. Nucleus is currently experiencing a a DSL outage in Calgary, Fort McMurray, Bonneyville, Grimeshaw, La Crete, Olds, Penhold, Spruce Grove, Three Hills and Vermillion. Technicians are currently working on the problem, with no estimate of time to repair.
    Resolved - July 25, 2005

    Usenet News server
    We are currently experiencing a problem with our News server. Technicians are currently working on the problem with no estimate of time to repair.
    Sorry for any inconvenience this may cause
    Resolved - July 21, 2005

    UseNet News Server
    We are currently experiencing a problem with our News server. Technicians are currently working on the problem with no estimate of time to repair.

    Sorry for any inconvenience this may cause.
    Resolved - July 18, 2005

    Sending of email
    We are experiencing a problem with the sending of emails. Technicians are working on the issue and should have it resolved shortly. Sorry for any inconvenience this may cause.

    Nucleus Network Operations
    Resolved - July 6, 2005

    DSL Services in Calgary
    Nucleus is currently experiencing problems with DSL service in the following areas:

    Killarney

    Technicians are currently working on the problem with no estimate of time to repair.

    We apologize for any inconvenience this may have caused.

    Resolved - June 23, 2005

    NNTP Services
    Attention Nucleus Customers:

    Nucleus Information Service is experiencing an ongoing issue with our NNTP (news) server.

    While the server itself is active there is a problem with the data. Our technicians are working to resolve the issue and we will have the server up as soon as possible.

    We apologize for any inconvenience this may cause.

    If you have any questions or concerns regarding the matter please feel free to contact our trained and friendly technical support staff at 509-4960 or toll free at 1-888-466-6336 and they will be more than happy to answer any questions or concerns that you might have. If they cannot address the issue directly then they will forward you to someone who can.

    Sincerely,
    Nucleus Network Operations
    Resolved - June 22, 2005

    Windows Web Services
    We had some issues with our Windows based web services early this morning. Technicians have resolved the problem. We apologize for any inconvenience this has caused.
    Resolved - June 22, 2005

    Webmail Issues
    We are currently experiencing problems with Webmail.

    Technicians are currently working on the problem, with no estimate time to repair.

    Sorry for any inconvenience this may cause.
    Resolved - June 20, 2005

    DSL Services in Calgary
    Nucleus is currently experiencing problems with ADSL service in the following areas:

    Riverbend


    Technicians are currently working on the problem with no estimate of time to repair.

    We apologize for any inconvenience this may have caused.
    Resolved - June 19, 2005

    Windows Web Services
    We have had some serious issues with our Windows based web services this evening. Technicians are working to restore normal service. We apologize for any inconvenience this has caused.

    Nucleus Network Operations
    Resolved - June 17, 2005

    DSL Problems
    We are currently experiencing problems with DSL Service in the following areas:

    MacEwan
    Harvest Hills

    Technicians are currently working on the problem, with no estimate time to repair.

    We apologize for any inconvenience this may cause.
    Resolved - June 14, 2005

    Mail Problems
    We are currently experiencing problems with the mail server. Technicians are working on the problem and should have it resolved shortly. We apologize for any inconvenience.
    Resolved - June 4, 2005

    Office phone lines down.
    Please note that Nucleus is currently experiencing a problem with it’s Calgary office phone numbers. Both technical support and general office inquires are effected by this outage. We are working with the vendor and will have the problem rectified as soon as possible.
    Resolved - June 2, 2005

    Trusted List Problem
    A problem has been discovered with SPAM trusted lists being ignored. Software engineers are working to resolve this issue but in the mean time you will have to release the messages from your Quarantine. We are sorry for any inconvenience this causes.

    Nucleus Network Operations
    Resolved - May 29, 2005

    Mail Delay
    We are currently experiencing a delay in mail delivery. Technicians are working on the problem and should have it resolved shortly. We apologize for any inconvenience.

    Nucleus Network Operations
    Resolved - May 20, 2005

    DSL Services in Calgary
    Nucleus is currently experiencing problems with ADSL service in the following areas:

    Ogden
    Riverbend
    McKenzie

    Technicians are currently working on the problem with no estimate of time to repair.

    We apologize for any inconvenience this may have caused.
    Resolved - May 15, 2005

    Mail delay
    Nucleus is currently experienicng a brief mail delay.

    Technicians are currently working on the problem with no estimate of time to repair.
    Resolved - May 10, 2005

    DSL Outage Strathmore
    Nucleus is currently experiencing a problem with some customers in Strathmore.

    Technicians are currently working on the problem with no estimate of time to repair.
    Resolved - May 10, 2005

    Edmonton Office Phones.
    Please be advised that the Edmonton office phone numbers for general and technical support inquires are not currently working. We are working on the problem and hope to have it rectified soon. If you do need assistance, please call our toll free numbers as listed below.

    General Inquires: 888-682-5387

    Technical Support: 888-466-6336
    Resolved - May 2, 2005

    Web Services
    Nucleus had a web service outage from 7:10am to 8:14am this morning.

    We apologize for any inconvenience this may have caused.
    Resolved - April 29, 2005

    DSL Outage Huntington Hills
    Nucleus is currently experiencing a problem with ADSL service in Huntington Hills in Calgary.

    Technicians are currently working on the problem with no estimate of time to repair.

    We apologize for any inconvenience this may cause.
    Resolved - April 27, 2005

    Mail delay
    We are currently experiencing a brief mail delay.

    Technicians are working on the problem with no estimate of time to repair.

    We apologize for any inconvenience this may cause.
    Resolved - April 27, 2005

    Mail Delay
    Nucleus is currently experiencing a delay in the quarantine system.

    Mail is being delivered normally.

    Technicians are currently working on the problem with no estimate of time to repair.
    Resolved - April 25, 2005

    Intermittent Packet loss Elbow Park
    Nucleus is currently experiencing problems with Intermittent packet loss in Elbow Park.

    Technicians are currently working on the problem with no estimate of time to repair.
    Resolved - April 20, 2005

    ADSL problems in the Red Deer area
    Nucleus is currently experiencing a problem with ADSL service in the following areas:

    Red Deer
    Penhold
    Lacombe
    Innisfail

    Technicians are currently working on the problem with no estimate of time to repair.
    Resolved - April 19, 2005

    ADSL problems in Edmonton
    Nucleus is currently experiencing an intermittent packet loss problem in Edmonton Main.

    Technicians are currently working on the problem with no estimate of time to repair.
    Resolved - April 19, 2005

    Intermittent Network Issue
    Nucleus is currently experiencing intermittent packet loss.

    Technicians are currently working on the problem with no estimate of time to repair.
    Resolved - April 18, 2005

    Intermittent Dialup Outage Calgary
    Nucleus Is currently experiencing a problem with dialup services in Calgary.

    Customers will experience problems logging in as well as intermittent connectivity when logged in.

    Technicians are currently working on the problem with no estimate of time to repair.

    Resolved - April 17, 2005

    Email Delay
    Nucleus Is currently experiencing a delay in email delivery.

    Technicians are working on the problem with no estimate of time to repair.
    Resolved - April 13, 2005

    Mail Server Maintainance
    Nucleus is currently performing a brief maintainence on the mail server. All email services will be affected.

    We apologize for any inconvenience this may cause.
    Resolved - April 13, 2005

    Outbound mail problem
    Nucleus is currently experiencing a problem sending mail to domains outside of Nucleus.

    Technicians are currently working on the problem with no estimate of time to repair.
    Resolved - April 11, 2005

    Calgary Dialup Problems
    We are currently experiencing dialup problems in Calgary. Technicians are currently working on the problem with no estimate time to repair. Sorry for any inconvenience this may cause.
    Resolved - April 5, 2005

    Edmonton Phone Calls.
    Please note that the Edmonton office phone numbers are currently being worked on. This will effect all calls into our Edmonton office, both general inquires and technical support. This does NOT effect dialup modem calls. We will have the phone system back online as soon as possible.

    If you do require support or wish to make inquires about your account, please call the appropriate toll free number listed below.

    Technical Support: 1-888-466-6336

    General: 1-888-682-5387

    We apologize for this inconvenience.
    Resolved - April 4, 2005

    Email messages to Shaw
    Nucleus Is currently experiencing problems sending email to Shaw customers. This email is being blocked at the Shaw servers.

    We are currently working on the problem with no estimate of time to repair.
    Resolved - April 1, 2005

    Dialup Services
    Nucleus is currently experiencing a problem with dialup authentication.

    Technicians are working on the problem and should have it resolved shortly.
    Resolved - April 1, 2005

    Name Service and Web Services
    Nucleus is currently experiencing a problem with DNS services and Web Services.

    Technicians are currently working on the problem with no estimate of time to repair
    Resolved - April 1, 2005

    Brief DSL outage
    Nucleus experienced a brief DSL Outage in a few of our Central Offices. Outage lasted approximately 2-4 minutes.

    Sorry for any inconvenience this may have caused.
    Resolved - March 31, 2005

    DNS services
    Nucleus is currently experiencing intermittent problems with dns services on ns.nucleus.com. (66.18.192.250) this will affect all access to the internet.

    Technicians are currently working on the problem with no estimate of time to repair.
    Resolved - March 31, 2005

    Usenet Server
    Nucleus is currently experiencing problems with our Usenet server.

    Technicians are currently working on the problem with no estimate of time to repair.
    Resolved - March 31, 2005

    DSL Outage
    Please be advised we experienced a brief outage in the following areas.

    Edmonton
    Strathmore
    Crossfield

    This issue has been resolved.

    We apologize for any inconvenience this may have caused.
    Resolved - March 24, 2005

    Mail Delay
    We are currently experiencing a delay in email delivery. We are working on the problem and should have it resolved very shortly. Thank you for your patience.

    Nucleus Network Operations
    Resolved - March 21, 2005

    DSL Outage Strathmore
    Nucleus is currently experiencing a problem with all ADSL service in Strathmore.

    Technicians are currently working on the problem with no estimate of time to repair.

    We apologize for any inconvenience this may cause.
    Resolved - March 16, 2005

    ADSL problems in BC
    Nucleus is currently experiencing a problem with all ADSL service in British Columbia.

    Technicians are currently working on the problem with no estimate of time to repair.

    We apologize for any inconvenience this may cause.
    Resolved - March 15, 2005

    Web Services
    Nucleus is currently experiencing problems with website services.

    Technicians are currently working on the problem.

    There is no estimate of time to repair.
    Resolved - March 11, 2005

    System Maintenance
    Nucleus will be performing Scheduled maintenance of our email server on Friday, March 11th from 12:01am until 12:30am. All email services will be unavailable during this time frame.

    We apologize for any inconvenience this may cause.
    Resolved - March 9, 2005

    Usenet services
    Nucleus is currently performing emergency maintainance on the usenet server.

    Technicians are working on the problem with no estimate of time to repair.

    We appologize for any inconvenience this may cause.
    Resolved - February 25, 2005

    Web Hosting Problems
    Some of our UNIX based web sites are currently experiencing an outage. Technicians are working on the problem and we will have it rectified as soon as possible. Thank you for patience during this time.

    Nucleus Network Operations
    Resolved - February 25, 2005

    Website redirect services
    Nucleus is currently experiencing a problem with our website redirect services.

    Technicians are currently working on the problem with no estimate of time to repair.

    We apologize for any inconvenience this may cause.
    Resolved - February 23, 2005

    Intermittent Data loss (ADSL)
    Nucleus is currently experiencing a problem with dynamic customers in Calgary in the following areas:

    Downtown
    Forest Lawn
    Crowchild
    Mount Royal
    Capital Hill
    Airways

    All communication with the Internet will be affected.

    We apologize for any inconvenience this may cause.
    Resolved - February 9, 2005

    ADSL service in Temple
    Nucleus is currently experiencing problems in the Temple central office in Calgary.

    Technicians are currently working on the problem with no estimate of time to repair.
    Resolved - January 27, 2005

    Intermittent DSL Outage
    Nucleus Is currently experiencing intermittent outages on DSL services.

    Technicians are currently working on the problem with no estimate of time to repair.
    Resolved - January 21, 2005

    Intermittent DSL Outage
    Nucleus is currently experiencing an intermittent outage of ADSL services.

    Technicians are currently working on the problem with no estimate of time to repair.
    Resolved - January 21, 2005

    DSL Service Outage Okotoks
    Nucleus is currently experiencing a problem with all ADSL service in the Okotoks area.

    Technicians are currently working on the problem with no estimate of time to repair.
    Resolved - January 18, 2005

    Intermittent DSL Outage
    Nucleus is currently experiencing an intermittent problem with DSL service.

    Technicians are currently working on the problem with no estimate of time to repair.
    Resolved - January 6, 2005

    Mail Delay
    We are currently experiencing a mail delay. Technicians are working on the problem.

    Sorry for any inconvenience this may cause.
    Resolved - December 22, 2004

    ADSL Problems in Kingsland
    Nucleus is currently experiencing an intermittent problem with ADSL service in the Kingsland Central Office In Calgary.

    Technicians are working on the problem with no estimate of time to repair.

    We appologize for any inconvenience this may cause.
    Resolved - December 3, 2004

    Email Service Delay
    We are currently experiencing a delay in delivering Email.

    We apologize for any inconvenience this may cause.
    Resolved - November 1, 2004

    Mail Delay
    We are currently experiencing a Mail Delay. Technicians are working on the problem. Sorry for any inconvenience this may cause.
    Resolved - October 27, 2004

    Mail Delay
    We are currently experiencing a Mail Delay. Technicians are working on the problem. Sorry for any inconvenience this may cause.
    Resolved - October 25, 2004

    Mail Delay
    We are currently experiencing a periodic Mail Delay. Technicians are working on the problem. Sorry for any inconvenience this may cause.
    Resolved - October 22, 2004

    Mail Delay
    We are currently experiencing a mail delay. Technicians are working on the problem. We apologize for any in convenience this may cause.
    Resolved - October 21, 2004

    System Maintenance
    Please be advised Nucleus will be performing system maintenance on October the 12th at 11:30PM. This will affect all email and webmail functions. We expect this maintenance window to last about two hours and apologize for any inconvenience this may cause.
    Resolved - October 12, 2004

    SMTP Authentication Changes
    Hi,

    This is just a reminder about the SMTP authentication changes we asked everyone to make earlier in September. This change has now gone into effect and you will not be able to send e-mail until the appropriate changes have been made to your e-mail program.

    For instructions on how to set this up, please go to:

    http://www.mynucleus.ca/support/smtp.cfm

    If you cannot find your mail program in the list of instructions, please call our support department at 509-4960 in Calgary, 448-0460 in Edmonton or Toll Free at 1-888-466-6336 and they will be happy to walk you through it.

    Due to these changes our support department is extremely busy and hold times of around 15 minutes will not be uncommon. We appreciate your patience during this busy time and assure you that we will get to you as quickly as possible.

    These changes must be made to stop people from using our mail server as a relay point to send out SPAM and Viruses.

    We apologize for the inconvenience this has caused and appreciate your patience with us while we work to get everyone switched over to the new settings.
    Resolved - October 4, 2004

    Mail Server Relay Errors
    We are currently experiencing a problem sending email outside of the nucleus.com domain. Technicians are working on the problem and should have it resolved shortly. Thank you for your patience.
    Resolved - October 4, 2004

    Mail Server Maintainance
    We will be performing maintainance on the mail server at 8:35pm Saturday October 2nd.

    We apologize for any inconvenience this may cause and hope to minimize the outage as much as possible.
    Resolved - October 2, 2004

    Mail Delay
    We are currently experiencing a mail delay. Technicians are currently working on the problem.

    We apologize for any inconvenience this may cause.
    Resolved - October 1, 2004

    Spam filtering
    Nucleus is currently experiencing problems with our spam filtering services. We will have them restored as soon as possible.

    We apologize for any inconvenience this may cause.
    Resolved - September 22, 2004

    Calgary ADSL service
    Nucleus is currently experiencing a problem with ADSL service in the Temple and Richmond Hill central office in Calgary.   

    Technicians are currently working on the problem, with no estimate of time to repair.

    We apologize for any inconvenience this may cause.
    Resolved - September 22, 2004

    Intermittent Network Issue
    We are currently experiencing intermittent issues with all Internet connectivity.

    Technicians are working on the problem with no estimate of time to repair.

    We apologize for any inconvenience this may cause.
    Resolved - September 15, 2004

    ADSL problems in BC
    We are currently
    experiencing outages in several Centre's in BC.

    Technicians are working to resolve the issue with no estimate of time to repair.

    We apologize for any inconvenience this may cause.
    Resolved - September 10, 2004

    DSL Problem - Airways
    We are currently experiencing problems in the Airways Central Office in Calgary.

    Technicians are currently working on the problem with no estimate of time to repair.
    Resolved - September 1, 2004

    Mount Royal DSL Problems
    We are currently experiencing periodic packet loss which the Mount Royal DSL area. Technicians are working on the problem. We apologize for any inconvenience this may cause.
    Resolved - August 18, 2004

    DSL problems in Edmonton (Bonnie Doon, Meadows and Eastgate)
    We are currently experiencing DSL problems in Eastgate, Meadows and Bonnie Doon. Technicians are currently working on the problem with no estimate time to repair.

    We apologize for any inconvenience this may cause.
    Resolved - August 13, 2004

    Email Services
    Nucleus Is currently experiencing a delay in email delivery services.

    Technicians are working on the problem with no estimate of time to repair.

    we apologize for any inconvenience this may cause.
    Resolved - August 7, 2004

    News Server
    We are currently experiencing a problem with our News server. Technicians are currently working on the problem. We apologize for an inconvenience this may cause.
    Resolved - August 4, 2004

    Dynamic ADSL Clients
    Please be advised we are experiencing problems with all dynamic ADSL Services.

    Technicians are currently working on the problem with no estimate of time to repair.

    We apologize for any inconvenience this may cause.

    Resolved - August 3, 2004

    DSL Service Calgary Downtown
    Please be advised we are currently experiencing intermittent high access times in Calgary Downtown.

    Technicians are working on the problem with no estimated time of repair.

    We apologize for any inconvenience this may cause.
    Resolved - July 29, 2004

    DSL Outage Calgary
    Nucleus is currently experiencing a problem with DSL service in the Kilarney Central Office in Calgary.

    Technicians are currently working on the problem, with no estimate of time to repair.

    We apologize for any inconvenience this may cause.
    Resolved - July 10, 2004

    Calgary Personal and Business Lite ADSL in some areas
    Nucleus is currently experiencing a problem with person DSL service and Business Lite services in the following Central Offices.

    Downtown
    Forest Lawn
    Mount Royal
    Crowchild
    Capitol Hill
    Airways

    Technicians are currently working on the problem, with no estimate of time to repair.
    Resolved - July 8, 2004

    Network Outage
    We are currently experiencing connectivity problems with the Internet. All sites and services are affected.

    Technicians are working on the problem.

    We apologize for any inconvenience this may cause.
    Resolved - July 7, 2004

    DSL Problems in Downtown Calgary
    We are currently experiencing a problem with dsl service in Downtown Calgary.   Technicians are currently working on the problem, with no estimate of time to repair.

    We apologize for any inconvenience this may cause.
    Resolved - June 30, 2004

    DSL Outage Edmonton
    Nucleus is currently experiencing problems in the following Edmonton central offices:

    Bonnydoon
    Eastgate
    Southeast Industrial
    Roper

    Technicians are currently working on the problem with no estimate of time to repair.

    We apologize for any inconvenience this may cause.
    Resolved - May 17, 2004

    Web Services
    Some web services will be temporarily unavailable as we are performing a webmail upgrade. Service will be restored in approximately 15 minutes.

    Thank you for your patience.
    Resolved - May 13, 2004

    Quarantine release problems
    Customers are currently unable to release messages from quarantine via the webmail interface as well as via the spam and virus report. If you need any messages released please email the information about the message to support@nucleus.com. The information we need is the from: address, to: address and the subject.

    We apologize for any inconvenience this may cause.
    Resolved - May 13, 2004

    DNS troubles
    Please note that the old DNS IP addresses of 199.45.65.8 and 199.45.65.129 are no longer available.

    These IP addresses have been phased out for several years. Customers using these should update to the new IP addresses of 66.18.192.250, 66.18.192.251, and 66.18.192.252. If you are still experiencing problems with these or need help changing them please contact Technical Support.

    We apologize for any inconvenience this may cause.
    Informational - May 13, 2004

    Calgary Dialup problems.
    We are currently experiencing a problem with our dialup service in Calgary.

    Technicians are working on the problem.

    Sorry for any inconvenience this may cause.
    Resolved - May 11, 2004

    News Server Issues
    We are currently experiencing problems with our Usenet News server.

    Technicians are working on the problem.

    We apologize for any inconvenience this may cause.
    Resolved - May 7, 2004

    DSL Outage Chestermere
    Nucleus is currently experiencing an outage in Chestermere. All adsl services are affected in this area.

    We apologize for any inconvenience this may cause.
    Resolved - May 5, 2004

    Mail Server Upgrade
    Nucleus is currently performing a system update to allow for future expansion of email services. We apologize for any inconvenience this may cause and will return services to normal as soon as possible.

    Thank you for your patience.
    Resolved - May 4, 2004

    Mail delay
    We are currently experiencing a slowdown in email delivery. We appreciate your patience and will be caught up as soon as possible.
    Resolved - April 28, 2004

    Mail Server Issue
    We experienced a problem with email services relating to name service lookup issues.

    We apologize for any inconvenience this may have caused.
    Resolved - April 28, 2004

    Dial up Authentication
    We are currently experiencing problems with dial up authentication throughout Canada.

    Technicians are currently working on the problem and it should be resolved within the hour.

    We apologize for any inconvenience this may cause.
    Resolved - April 4, 2004

    DSL Outage Edmonton
    We are currently experiencing intermittent connection problems in Edmonton Downtown, Sherwood Park, and Whitecourt.

    Technicians are currently working on the problem with no estimate of time to repair. We will update as more information becomes available.

    We apologize for any inconvenience this may cause.
    Resolved - April 1, 2004

    Intermittent DSL Outage(Edmonton Downtown and Sherwood Park)
    We are currently experiencing intermittent data loss in Edmonton Downtown and Sherwood Park Central Offices.

    Technicians are currently working on the problem with no estimate of time to repair.

    We apologize for any inconvenience this may cause and will update you as soon as possible.
    Resolved - March 26, 2004

    DSL Outage Sherwood Park
    We are experiencing a complete DSL service outage in Sherwood Park.

    Technicians are currently working on the problem with no estimate of time to repair.

    We apologize for any inconvenience this may cause and will update as more information becomes available.
    Resolved - March 26, 2004

    Email Service Delay
    There is currently a delay in the delivery of email. We are looking into the issue and will have it caught up as soon as possible.

    We will update as more information becomes available.

    We apologize for any inconvenience this may cause.
    Resolved - March 24, 2004

    Dialup Services
    We are currently experiencing problems with authentication on our dialup system. Technicians are currently working on the problem.

    We will post an update as soon as one becomes available.

    We apologize for any inconvenience this may cause.
    Resolved - March 22, 2004

    DSL Outage Cochrane
    We are currently experiencing a complete outage in the Cochrane area. Technicians are currently working on the problem.

    We apologize for any inconvenience this may cause.
    Resolved - March 17, 2004

    Edson and Whitecourt DSL problems
    We are currently experiencing intermitted problems in Edson and Whitecourt. Technicians are working on the problem and hope to have a fix shortly.
    Sorry for any inconvenience this may cause.

    Resolved - March 16, 2004

    Dsl Problem - Calgary
    We are currently experiencing a packet loss issue in the Ogden, Riverbend, Mckenzie, and Douglassdale Central Offices. Technicians are currently working on the problem with no estimate of time to repair.

    We appologize for any inconvenience this may cause.
    Resolved - March 15, 2004

    Edmonton DSL Trouble
    We are currently experiencing problems in Edmonton Downtown. Technicians are working on the problem. Sorry for any inconvenience this may cause.
    Resolved - March 12, 2004

    Airdrie DSL Problems
    We are currently experiencing intermitted problems within the Airdrie area. Technicians are looking into the problem.
    Resolved - February 14, 2004

    DSL Problems in Edson and Whitecourt
    We are currently experiencing intermitted problems with DSL in Edson and Whitecourt. Technicians are working on the problem.

    Resolved - February 9, 2004

    Mail Server Outage
    We are currently experiencing a mail server outage. Technicians are working on the problem and we should have it rectified within the hour. We are sorry for any inconvenience this may cause and thank you for your patience.
    Resolved - February 9, 2004

    Intermittent Routing problems
    We are currently experiencing Intermittent routing problems. This will cause clients to be unable to access websites and other services outside the Nucleus Network. Technicians are currently working on the problem.

    We apologize for the inconvenience and will do our best to get services restored as quickly as possible. Thank you for your patience and understanding.
    Resolved - February 4, 2004

    Mail delay
    We are currently experiencing a delay with mail delivery due to the Mydoom virus.

    Our E-mail server is being inundated with messages and is working hard to catch up. We have streamlined the mail scanning process now in order to decrease the load on the server.

    We apologize for the inconvenience and will do our best to get services restored as quickly as possible. Thank you for your patience and understanding.
    Resolved - January 28, 2004

    DSL Outage
    We are currently experiencing a problem for some customers out of the following areas:

    Downtown
    Crowchild
    Forest Lawn
    Mount Royal
    Capital Hill
    Airways

    Technicians are currently working on the problem with no estimate of time to repair.
    Resolved - January 21, 2004

    Calgary Dialup
    There was a brief interuption in dialup services in Calgary. This problem has been rectified.
    Informational - January 19, 2004

    DSL Outage
    We are currently experiencing problems in the Lethbridge area. We will update as we have more information.
    Resolved - January 19, 2004

    Email Server Outage
    We are currently experiencing a problem with the mail server. Technicians are working on a solution. Thank you for your patience.
    Resolved - January 8, 2004

    DSL Outage in Lendrum
    We are currently experiencing a problem with DSL servince in the Lendrum area of Edmonton.

    Technicians are working on the problem.

    Sorry for any inconvience this may cause.

    Problem has been rectified.

    Sorry for any inconvenience.
    Resolved - January 2, 2004

    Intermittent DSL Outage
    We are currently experiencing Intermittent DSL Outages affecting most of Nucleus' clients. We are working hard to resolve this and will update you as soon as this has been resolved.
    Resolved - January 2, 2004

    DSL - Calgary
    We are currently experiencing problems in the calgary area.


    Problem has been fixed. We are still looking into the source of the problem.
    Resolved - January 1, 2004

    DSL Outage
    We are currently experiencing problems in the calgary area.

    Resolved - December 30, 2003

    DSL Outages
    We are currently experiencing DSL Outages in the following areas

    Lake Bonavista
    Crescent Heights
    Capital Hill
    Elbow Park
    Forest Lawn
    Riverbend
    Oakridge
    HillHurst
    Burns Industrial
    Morinville
    Banff
    Edson
    Lloydminister
    Didsbury
    Peace River
    Vulcan
    Carstairs
    Raymond
    Claresholm
    Peace River

    Technicians are working on the problem.

    Sorry for any inconvenience this may cause.

    Problem has been resolved. Thank you for your patience.
    Resolved - December 26, 2003

    Email Server Problems
    We are experiencing problems with our email server.

    Technicians are currently working on the problem

    Sorry for any inconvenience this may cause.
    Resolved - December 23, 2003

    Mail Server issues.
    We are currently experiencing a problem with our mail server. Technicians are currently working on the problem.

    Sorry for any inconvenience this may cause.
    Resolved - December 23, 2003

    Mail server problem
    We are currently experiencing a problem with the mail server. Technicians are working on a solution. Thank you for your patience.
    Resolved - December 20, 2003

    Email Server Outage
    We are currently experiencing a problem with the mail server. Technicians are working on a solution. Thank you for your patience.
    Resolved - December 19, 2003

    E-mail Services
    We are currently experiencing a problem with all E-mail services.

    Technicians are working on the problem.
    Resolved - December 17, 2003

    Victoria dialup
    We are currently experiencing problems with our Victoria modem dial service. A recorded message has been added to the line indicating the number is no longer in service. Technicians are working on the problem.

    Service has been restored to the Victoria modem dialup pool.

    Sorry for any inconvenience this may have caused.
    Resolved - December 16, 2003

    Emergency Hardware change.
    There will be a brief outage to our authentication server while we replace a faulty piece of hardware. This change is taking place Dec 11 12:01 am and should last no more than 15 mins.
    Resolved - December 10, 2003

    Dialup Services
    We have experienced a dialup issue where none of our users could log in. This problem is now rectified.

    We apologize for any inconvenience this may have caused.
    Resolved - December 9, 2003

    Web Services
    There was a problem this afternoon with some web sites asking for a username and password. This problem has since been rectified.

    Sorry for any inconvenience this may have caused.
    Resolved - December 8, 2003

    Dialup Calgary
    We were experiencing problems with dialup service in the Calgary area. The symptom appeared as our dialup lines did not answer. This problem has now been rectified.

    We apologize for any inconvenience this may have caused.
    Resolved - December 8, 2003

    DSL - Calgary
    We are currently experiencing a packet loss problem in the following areas:

    Huntington Hills
    Harvest Hills
    Macewan

    All DSL in these areas is affected.

    Technicians are working on the problem.

    Sorry for any inconvenience this may cause.

    All services have been restored.
    Resolved - December 1, 2003

    Mail Server.
    Nucleus is currently experiencing a problem with our mail server. Technicians are currently working on the problem, with no estimate of time to repair. We will update this bulletin as more information becomes available.

    Service has been restored. Mail may be somewhat delayed for the next couple of hours while the backlog of messages are delivered. Thank you for your patience on this matter.
    Resolved - November 28, 2003

    E-mail services
    We are currently experiencing email server problems.

    All E-mail services have been restored. We apologize for any inconvenience this may have caused.

    Some messages may not have been filtered for spam. This has now been rectified.
    Resolved - November 21, 2003

    Usenet services
    We have experienced a temporary loss of Usenet news items. The server is currently in process of rebuilding and should be back to normal within approximately 6 hours. We apologize for any inconvenience this may cause.

    The Usenet services have been restored.
    Resolved - November 14, 2003

    Calgary Dialup
    We are currently experiencing an intermittent disconnection problem on our Calgary modem dial service.

    Technicians are working on the problem.

    The Dialup equipment has been repaired. We apologize for any inconvenience this may have caused.
    Resolved - November 9, 2003

    DSL - BC
    We are currently experiencing a problem with all DSL connections in British Columbia.

    Technicians are working on the problem.

    Sorry for any inconvenience this may cause.

    Resolved - October 30, 2003

    Intermittent connection speed Issue
    We are currently experiencing an intermittent speed issue on Internet traffic.

    Technicians are working on the problem. We will update this bulletin as more information becomes available.

    This issue has been resolved.
    Resolved - October 20, 2003

    Scheduled Maintenance
    We will be performing scheduled maintenance between 12:05am on Saturday October 11th until 12:30am on October 11th. We apologize for any inconvenience this may cause.

    Sincerely,

    Network Operations
    Nucleus Information Service Inc.

    We have completed our scheduled maintainence. We appologize for an
    inconvenience this may have caused.
    Resolved - October 8, 2003

    Mail Server
    Nucleus is currently experiencing problems with our mail server. Technicians are currently working with the vendor on the problem, with no estimate to time of repair.

    Virus scanning services are now enabled again. Any messages that were stopped will be in your quarantine folder and can be released by going to webmail.

    We apologize for any inconvenience this may have caused.
    Resolved - September 10, 2003

    Virus Alerts
    Some virus alert messages were generated that are not in fact virii. This occurred between approximately 7:30pm on September 9th to 8:10pm. Please disregard these messages.

    Sorry for any inconvenience this may cause.
    Resolved - September 9, 2003

    AOL Mail problems
    We are currently experiencing problems with sending Email to AOL users. AOL has been notified and are looking into the problem.

    Sorry for any inconvenience this may cause.

    Aol has corrected the problem associated with receiving mail from Nucleus.

    We apologize for any inconvenience this may have caused.
    Resolved - September 8, 2003

    Dialup accessing www.nucleus.com
    We are currently experiencing a problem with some dialup customers accessing www.nucleus.com.
    Technicians are working on the problem.

    We appologize for any inconvenience this may cause.

    Resolved - September 2, 2003

    Mail Server Options
    We are currently experiencing a problem with our Mail server options (the ability to set vacation alerts, forwards, etc). Technicians are working on the problem and we will update this bulletin when we have further information. This outage does not effect checking or sending email.
    Resolved - August 25, 2003

    Calgary Dialup
    We are currently experiencing an intermittent busy signal on our Calgary modem dial service.

    Technicians are working on the problem.


    Resolved - August 21, 2003

    DSL - Hillhurst
    There is currently a problem with some DSL customers in the Hillhurst area.

    Technicians are working on the problem.

    Sorry for any inconvenience this may cause.

    Resolved - August 21, 2003

    DSL - Lethbridge Uplands
    There is currently a problem with some DSL customers in Lethbridge in the Uplands area.

    Technicians are working on the problem.

    Sorry for any inconvenience this may cause.
    Resolved - August 21, 2003

    Dialup accessing www.nucleus.com
    We are currently experiencing a problem with some dialup customers accessing www.nucleus.com.

    Technicians are working on the problem.

    We appologize for any inconvenience this may cause.
    Resolved - August 21, 2003

    DHCP Server
    We are currently performing emergency maintenance of our DHCP Server. This will only affect some personal DSL customers.

    We apologize for any inconvenience this may cause.
    Resolved - August 18, 2003

    DSL Problems
    We are currently experiencing problems with DSL in Millwoods (Edmonton), Oakridge, Huntington Hills. Technicians have been working on the problem since 3:00 am.

    Sorry for any inconvenience this may cause.
    Resolved - August 17, 2003

    DSL - Huntington Hills
    We are currently experiencing a problem in Huntington Hills. Not all DSL in these areas is affected.

    Technicians are working on the problem.

    Sorry for any inconvenience

    Resolved - August 14, 2003

    Victoria Dialup
    We are currently experiencing problems with our Victoria modem dial service. Technicians are working on the problem.

    We apologize for any inconvenience this may cause.
    Resolved - August 8, 2003

    Mail Server Maintenance
    Please note that Nucleus is currently performing scheduled maintenance on its mail server. This outage was planned to run from 12AM to 8AM this morning. Unfortunately, we expect this outage to be longer than originally planned. We apologize for this downtime, and we will have the service running as soon as possible.
    Resolved - August 7, 2003

    DSL Outage
    We are currently experiencing a problem in the following areas:

    Kingsland
    Burns
    Deer Run

    All DSL in these areas is affected.

    Technicians are working on the problem.

    Sorry for any inconvenience

    Resolved - August 5, 2003

    Calgary Dialup
    We are currently experiencing an intermittent busy signal on our Calgary modem dial service.

    Technicians are working on the problem.
    Resolved - August 5, 2003

    DSL Outage
    We are currently experiencing a problem in the following areas:

    Kingsland
    Burns
    Deer Run

    All DSL in these areas is affected.

    Technicians are working on the problem.

    Sorry for any inconvenience

    Resolved - August 1, 2003

    Calgary Dialup
    We are currently experiencing an intermittent busy signal on our Calgary modem dial service.

    Technicians are working on the problem.
    Resolved - July 31, 2003

    DSL Outage
    We are currently experiencing a problem in the following areas:

    Kingsland
    Burns
    Deer Run

    All DSL in these areas is affected.

    Technicians are working on the problem.

    Sorry for any inconvenience
    Resolved - July 22, 2003

    Phone System
    Our Phone System to receive voice calls for support and administration are currently intermittent. We apologize for any inconvenience this may cause.
    Resolved - July 18, 2003

    Bowness DSL
    We are currently experiencing an outage in Bowness. Only DSL in this area is affected.
    Technicians have been dispatched.

    We apologize for any inconvenience this may cause.
    Resolved - July 10, 2003

    Mount Royal DSL
    We are currently experiencing an outage in Mount Royal. Only DSL in this area is affected.
    Technicians have been dispatched.


    We apologize for any inconvenience this may cause.
    Resolved - July 4, 2003

    DSL - Kingsland
    We are currently experiencing a problem in Kingsland in Calgary. Not all DSL in this area is affected.

    Technicians are working on the problem.

    Sorry for any inconvenience this may cause.
    Resolved - June 30, 2003

    Spammers Win Round One
    Due to the shear volume of SPAM mail that we have been getting in the past little while, we have had to temporarily deactivate most of our SPAM filtering. We know that this is going to cause a lot more unwanted mail being delivered to our clients and apologize for the inconvenience in advance.   Our mail server has been working overtime to scan each message but because of the huge volume of mail, we have seen a dramatic increase in delivery times for legitimate messages.

    We are currently working on this problem and will have it rectified as quickly as possible. We thank you for your patience with us while we deal with this issue and assure you that we will get these filters back online as quickly as possible.
    Resolved - June 27, 2003

    News feed
    Usenet news services are currently slow coming in. Technicians at our upstream provider are working on the issue. There is currently no estimated time for repair. We will update you as we have more information.

    Sorry for any inconvenience this may cause.
    Resolved - June 23, 2003

    Hillhurst DSL Outage
    We are currently experiencing an outage in Hillhurst. Only DSL in this area is affected.
    Technicians have been dispatched.


    We apologize for any inconvenience this may cause.
    Resolved - June 23, 2003

    Calgary modem dial service.
    We are currently experiencing a dialup problem with our Calgary modem dial service. Technicians are currently working on the problem, with no time estimate of completion. We apologize for this service interruption.
    Resolved - June 18, 2003

    DSL - Downtown slow
    We are currently experiencing a speed issue in Downtown Calgary. Not all DSL in this area is affected.

    Technicians are working on the problem.

    We apologize for any inconvenience this may cause.

    The issue is now resolved.
    Resolved - May 22, 2003

    Dial problems (Calgary).
    Nucleus is currently experiencing a dialup problem with our Calgary dialup pool. Customers dialing 541-9400 may receive a busy signal. A trouble ticket has been opened with Telus to try and get the problem resolved. To get around this problem, please call (403) 541-1811. We apologize and will get this problem resolved as quickly as possible.
    Resolved - May 15, 2003

    Calgary Dial Up Lines
    We are having problems with our call forwarding on busy. If you get a busy signal at 541-9400, please switch the number to 541-1811 temporarily. Technicians are currently working on the problem. Thank you for your patience on this matter.

    Mark McDonald (markm@nucleus.com)
    Vice President
    Nucleus Inc.
    Resolved - May 13, 2003

    Dialup problems (Edmonton).
    We are currently experiencing problems with our dialup modem pools in the Edmonton area. Technicians are looking into the problem now, and we will update this trouble once we have more information. We do not have a timeline for repair at this time.
    Resolved - April 22, 2003

    Online Course Update
    The online courses will be unavailable for the majority of the day for a course update.
    Resolved - April 2, 2003

    Mail Server Slowdown
    We are currently experiencing a mail processing slowdown. The mail server is working fine, accepting and delivering email, but operating at less than normal speed. The queue should be clear within a few hours. We apologize for the delay in mail delivery.
    Resolved - March 12, 2003

    Mayland Heights DSL
    We are currently experiencing an outage in Mayland Heights. Only DSL in this area is affected.
    Technicians have been dispatched.


    We apologize for any inconvenience this may cause.
    Resolved - February 21, 2003

    Mail Server Slowdown
    We are currently experiencing a mail server slowdown. Mail is being queued for delivery and will be processed, just slower then usual. We hope this will be cleared up within a few hours. We will update this bulletin once the mail has been cleared.

    We thank you for your patients.
    Resolved - February 18, 2003

    DSL - Airdrie Down
    We are currently experiencing a complete outage in Airdrie. All DSL in this area is affected.

    Technicians have been dispatched.

    We apologize for any inconvenience this may cause.
    Resolved - February 11, 2003

    WebMail Maintenance
    The WebMail service will be unavailable for 1/2 hour for maintenance. We are sorry for any inconvenience this may cause.
    Resolved - January 28, 2003

    Intermittent Internet Outage
    Telus is currently having an issue with routing in all British Columbia and southern Alberta. This issue would cause intermittent Internet outages in both Provinces. They are looking into it now and we will update this bulletin once we have more information.
    Resolved - January 24, 2003

    Calgary Dialup Modem Pool
    We are currently having an issue with our Calgary dialup modem pool. If dialing 541-9400 you may receive a busy signal. For the time being, calling 541-1811 will get around this problem. We are working with Telus now to try and rectify the problem.
    Resolved - January 24, 2003

    Mail Server Slowdown
    We are currently experiencing a mail server slowdown. All mail is being accepted but delivery is taking longer than it should. Technicians are looking into the problem now.
    Resolved - January 13, 2003

    WebMail Upgrade
    Please be advised that the WebMail service will be unavailable for approximately 1 hour for an upgrade. We will have service restored as soon as possible. Thanks for your patience on this matter.
    Resolved - January 6, 2003

    Static on Calgary dial pool.
    Nucleus continues to have an intermittent modem or phone line problem with one of our dial in terminal servers in Calgary. Swapping the modem card has out has not seemed to fix the problem, so it has been removed from service for the time being. Users should be able to dial in without problem. If you should hear static on the line, please change the phone number you are dialing from 541-9400 to 541-1811. Please note that this would only effect those users calling into the Calgary phone numbers.
    Resolved - December 27, 2002

    Upcoming Service Outage
    Please be advised that Nucleus will be doing server and battery power maintenance Friday December 13th at 2:00 AM. During this time there will be intermittent server outages. A new mail server will also be installed at this time causing an outage lasting at least four hours. All email, incoming and outgoing, will be down during this time. This outage will effect all Nucleus customers is Alberta and British Columbia. We thank you for your patience. Should you have any questions about this outage, please do not hesitate to email support@nucleus.com.
    Resolved - December 10, 2002

    Mail Server
    We are experiencing a problem with our mail server in that it is allowing virus infected email through. It is currently reporting that a virus email was stopped, but still allows it to pass. Technicians are working on the server now, and intermittent outages are expected. We thank you for your understanding.
    Resolved - December 6, 2002

    Dialup Pool Outage Edmonton
    We experienced a dialup outage in Edmonton today at about 11:30AM today. Problem was found to be a bad edge card, we were back up at 11:47AM.
    Resolved - November 19, 2002

    DSL Outage Edmonton
    We experienced a DSL outage in Edmonton (main and Oliver) today at about 11:30AM today. Problem was found to be a bad edge card, and both CO's were back up at 11:47AM.
    Resolved - November 19, 2002

    Windows 2000 Web Server
    There will be 2 short outages over the next hour on this server to accomodate a move. The outages should not last longer than 5 minutes each. Thank you in advance for your patience on this matter.
    Resolved - October 24, 2002

    [DSL] - Packet Loss in Mount Royal
    We are currently experiencing packet loss issues within the Mount Royal Co. We currently have technicians working on the problem.

    Sorry for any inconvenience this may cause.
    Resolved - September 21, 2002

    Internet outage
    At approximately 12:30 today we experienced routing issues. Technicians were dispached immediately and the problem has now been rectified. We appologize for any inconvenience this outage may have caused.
    Resolved - July 9, 2002

    DSL Outages
    We are currently experiencing problems with some DSL circuit. We are working to correct the problem.

    Sorry for any inconvenience this may cause.
    Resolved - July 3, 2002